until October 19, 2025
from 138 €
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business trip, company
October 2024
Полулюкс, 7 nights
business trip, company
Cleanliness
10
Location
10
Value for money
Service
10
Room
9
Meals
8
leisure, company
August 2024
Deluxe Double Room (Twin beds), 4 nights
leisure, company
Cleanliness
10
Location
10
Value for money
8
Service
10
Room
7
Meals
10
Dear Ali, thank you for your feedback! It was a pleasure for us to have you staying with us, and we are looking forward to meeting you again soon :) Best wishes, Tatiana Zaitseva - GuestRelations Manager
leisure, solo
August 2024
جناح مكون من غرفتين, 5 nights
What was good
-
What was bad
خاب ضني في الموقع الي حجزت فيه طلبت غرفتين منفصلات و تفاجأت انه غرفه وصاله وحاول الي في الاستقبال يساعدنا بس الزمنا ندفع حول 800 دولار غير كذا لم يسلمنا الغرفه لين دفعنا المبلغ الي طلبه ل تغير الحجز و اصلن نحن حجزنا غرفتين
Laila, good afternoon!
On behalf of the entire "Arbat Stars" Hotel and Apartments, thank you for your time and your feedback!
We sincerely apologize for the inconvenience.
We are very sorry that your stay at the hotel did not meet your expectations.
We sincerely hope to change your impressions in the future and provide you with only the highest quality service!
If you have any questions, please contact the Guest Relations Department at the hotel's contact phone number.
Sincerely,
Evgenia Chukavina
Guest Relations Agent
leisure, family
August 2024
Deluxe Double Room (full double bed) (king size bed, Child bed is not included), 7 nights
leisure, family
Cleanliness
10
Location
10
Value for money
8
Service
10
Room
10
Meals
9
Dear Majid,
We thank you for choosing the Arbat Stars Hotel and for your feedback.
We noticed that you are not satisfied with the value for money. Our team will be grateful to know which aspects we should pay more attention to. This will help us to give you only positive impressions during your next visit!
If you have any questions, you can contact us at any time, we will always be glad to answer!
Sincerely,
Evgeniya Chukavina
Guest Relations Agent
leisure, company
July 2024
Deluxe Double Room (twin beds), 10 nights
What was good
The location
What was bad
1. My room was in the 10th floor which doesn’t have good view., the window was high which didn’t permit me to view outside. 2. The bed and bed mattress were very old and bad. 3. No concierge which is very bad. 4. The refrigerator in the room was not working and not fixed neither replaced.
Good afternoon, Suhair!
Thank you for taking the time to share your impressions, as well as for all the ratings and comments!
We sincerely apologize for the inconvenience!
We are sincerely sorry that your stay was accompanied by unpleasant impressions. But it is precisely such detailed comments that give us the opportunity to see what it is worth working harder on!
Nevertheless, we dare to hope to see you again and fill your vacation with only positive impressions!
And the Guest Relations Department will be happy to take care of your comfort!
Sincerely,
Evgenia Chukavina
Guest Relations Agent
leisure
July 2024
Deluxe Double Room (full double bed) (king size bed), 6 nights
What was good
Nothing
What was bad
Unfortunately as an architect and hotel expert ,i know the hotel classification,this hotel is not Marriot nor is 5 stars for the following reasons:
▪️the reception don’t know the meaning of the word smile
▪️No consiarge desk or luggage man in check in
▪️No security check in entrance
Worse treating to guest and they assume all the guests are thieves ,as when we request for an extra bed for the children they ask us to come down to pay fi
Imad, good afternoon!
On behalf of the entire team of the Hotel and Apartments "Stars of Arbat", thank you for your time and your sincere feedback!
The feedback of each guest is valuable to us, it is thanks to the feedback that we can move on and only get better!
Please accept our most sincere apologies for the inconvenience that occurred during your stay. We have taken note of all the points you have voiced!
Nevertheless, we would be sincerely glad if you would give our hotel a second chance to change the impression for the better.
The Guest Relations department will be happy to take care of you during your next stay at the hotel!
Sincerely,
Evgenia Chukavina
Guest Relations Agent
leisure, company
May 2024
Deluxe Double Room (twin beds), 3 nights
leisure, company
Cleanliness
10
Location
8
Value for money
8
Service
8
Room
9
Meals
leisure, couple
April 2024
Deluxe Double Room (full double bed) (king size bed), 2 nights
What was good
it was nice hotel and perfect location
What was bad
-
Dear Maram,
Thank you for your time and your reply!
We will be sincerely glad to welcome you again!
For all questions and wishes regarding future bookings you can contact me at any time!
Sincerely,
Ekaterina Zelepukhina
Assistant Of Guest Relations Manager
leisure, couple
March 2024
Executive Double deluxe room (full double bed) (king size bed), 1 night
leisure, couple
Cleanliness
10
Location
10
Value for money
10
Service
10
Room
10
Meals
10
Dear Mohamed,
Thank you for the high scores!
Can't wait to have you staying with us again!
Best wishes,
Ekaterina Zelepukhina
Assistant Guest Relations Manager
leisure, couple
January 2024
Deluxe Double Room, 7 nights
leisure, couple
Cleanliness
10
Location
10
Value for money
10
Service
10
Room
10
Meals
10
Dear guest, thank you for taking your time and for your feedback!It was very nice to have you staying with us! :) Best wishes, Tatiana Zaitseva - Guest Relations Manager