Name: Hotel Europa
Address: Jr Alfonso Ugarte 112, Puno 51, Peru, Puno, Puno, Puno, 051, Peru
Rating: 6

Air conditioning

24-hour reception

Security guard

Terrace

General

Non-smoking rooms

Room service

Family room

Smoke Detector

Shower/Bathtub

Shower

Toiletries

Rooms

Iron and board

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Free Wi-Fi

Internet access

Internet

Transfer services

Transfer

Parking

Garage

Location

At the hotel

Room amenities

Juliaca Airport

Hotel Europa

Puno

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed at this hotel for 2 nights, on the first night went down to the desk to ask for a heater or an extra blanket, the receptionist told us it would be an additional 10 soles which we agreed to, and then said he'd bring it to our room. Never arrived with the heater or an extra blanket. One of the people working there offered to arrange transportation from Puno to cusco, but didn't communicate any of the information to the male receptionist.  After he organized a tour of lake titicaca for us (stupidly thinking they would be on the same page) got back to the hotel to check out, only to find they were charging us for three nights. Yes, I understand there are checkout times, however none of the information was posted and we were not informed of any of it. 50 soles a night (not too bad), however hot water was hard to come by, no breakfast included and whenever we went out for a meal, as we returned to the hotel, we found it locked up and would have to bang on the window (as well as ring the bell) before getting a response at all. 

Could have been better 

I had a trip with 35 Colombians and take the services of this hotel and from the first moment  all went wrong, they wanted that we pay for services that the hotel includes, first mentioned that did not include breakfast and we had to pay 8 extra soles,  we had to rent towels but it was included, there was no hot water, the staff really bad and unfriendly and the  breakfast we had was worst just tea with bread.
Would not recommend to anyone.

Worst hotel around Peru.

We stayed here for 2 nights before the Titicaca overnight tour and we came back for another night before going to Arequipa.
We are 100% satisfied with the room and the staff with what we paid, for the first 2 nights.
However, something horrible happened on the morning of the last day.
Soles 400 (more than USD100) were stolen in our room during our breakfast time in the top floor.
We counted our money in our bag the night before and therefore we knew clearly how much cash we have.
When we finished our breakfast and went back to our room and ready for checkout, we counted our money again and found out Soles 400 were gone.
We were pretty sure that it is done by one of the staff because they have the room key and it's quite impossible to have thieves from the street.
We told the staff and they were all surprised what happened.  We insisted to call Police or if someone returned the Soles 400 to us then we will not call the Police.
The staff "helped" us to search the hotel and in our room, hoping to find the money.
"Surprisingly", one of the staff "found" the Soles 400 in the rubbish bin in our toilet.
Obviously we know what has happened.  The staff realised that we wanted to call the Police and therefore he found a way to return the money to us.
I am not sure whether only one staff is the thief or they worked together (there were 3 staff in total).
But with this incident, I will NOT recommend this place to anyone.

Staff is the thief

The staff is rude and do not effort to make your stay better. 
They definitely should work on the cleanliness on the hotel specially the bathrooms. 
For an hotel it's an absurd you have to request towels and even toilet papers because they are not available in your room upon your arrival. 
On our two day stay they do not offered breakfast and it was saying when we booked that it would be available. 
During our checkout they tryed to charge more than what was supposed on our reservation.

Really poor hotel

I stayed here for a couple of nights at the end of March 2013. The road outside is being worked on and so the hotel is a bit tough to find, but the road on the other side of the hotel is very busy and the constant tooting of car horns is very annoying if you're trying to catch up on sleep. I also agree that the staff here aren't up to much, but what can I say - I didn't pay much so I didn't expect much...

Hotel Europa

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