Name: Tortugas Bay Resort
Address: Km. 4.5 carretera a Puertecitos, San Felipe, San Felipe, San Felipe, 21850, Mexico
Rating: 0

Smoke-free property

No elevators

General

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Tortugas Bay Resort

San Felipe

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

They gave us the wrong bangalô. Unfinished, half painted. Lots of wires around property, no hot water. I was back and forth with the concierge and nothing got done until i told her I was going to contact management. It took about four hours for her to move us to another unity, which was so dirty and dusty. We had to clean it ourselves. It ruined my family vacation to celebrate my nieces birthday. They came all the way from Brazil to have this awful experience. We would never go back there or recommend it to anyone.

The one nice thing about staying here was the view. The house was big with enough rooms and beds for my entire party; however, there were many downsides. Don Rafael, the person to greet us and open the main gate for us was very unfriendly and rude. When entering the community, he didn’t warn us the gate auto closed and the gate hit my trailer, breaking our light and scratching our trailer. He expected for us to know this. How? The manager sent to resolve this, had no resolution and as Don Rafael, not friendly at all. He said, they would call us but they never did. That was just the start of our stay. The house had a lot of bugs/insects. It was exaggerating the amount of bugs there were. We literally had to walk around them, trying to dodge them inside and outside the house. We also found a dead rat floating in the pool. Disgusting. When we left the house for a ride, they took a bag of trash and another bag with recyclables that we had been collecting, but they had the audacity to leave a full trash can with trash. The kitchen AC does not function, it needs maintenance, along with a lot of details around the house. Unfortunately, I would not stay at this rental house again.

The house was amazing, very confortable and clean, we found everything we need in the kitchen to prepare food, bedrooms and restrooms were clean and confortable. The access to the beach it was a little complicated for the old members of my family however there are few free beaches near and we decided to go there with the cars and explore the area. The sea was warm and very clean as well. I recommend this place. (Some areas in the complex are still in development and construction but it doesn't affect the quiet environment) Mr. Rafael was very attentive from the beginning and he provided the access key for the front gate and a radio to be in contact with him if any other request or needs, available 24 hours.

This property will be beautiful. Don’t be fooled though, this property is not ready to be rented- Back doors taped shut, only 1 bathroom with hot water, pool with 1/2” of sand just to name a few. You would think being advertised as a “resort”, it would at least have toilet paper - nope. Make sure you bring everything- cleaning supplies, broom, soap, shampoo. This place is a sham and should not be allowed to advertise on Expedia.  Oh yeah- and the private path to the beach - 150’ sand hill with some concrete steps that are falling apart. I would definitely not rent this place- ruined our Spring Break.

Tortugas Bay Resort

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment