Name: Double Black Hotel
Address: Hokujo Wadano 4977-1, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 9

Smoke-free property

No elevators

Reception desk

General

Restaurant

Meals

Playroom

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Matsumoto Airport

Toyama Airport

Double Black Hotel

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Staff were friendly, breakfast buffet was small but okay. Rooms were a good size but I wasn’t really happy with the room cleaning. I stayed 5 nights and my sheets weren’t changed once. That would normally be okay except my partner had an unexpected nosebleed and got a little bit of blood on our doona and it sat there for 5 nights. When our room would get ‘made up’ the staff would just reposition the doona, where they would clearly see the blood, instead of changing it. It was just a bit gross and for the price per night I had hoped they’d change it. Also our room was only vacuumed once our whole stay. It just left me feeling disappointed, I really enjoy a clean room and I splurged with this hotel. I don’t think I’d stay here again.

Was okay

Having discovered Double Black we returned for second meal and wished we had found the restaurant earlier during our stay in Hakuba. The dining area is comfortable and just what you are looking for after a day of skiiing. The menu offers a good range of choices, entrees, mains, sides and desserts - charcuterie  through to fish, poultry, beef, venison, vegetarian. There are specials which ensure you have further choice. Every course we tried was delicious -  balanced and creative combination of flavours, quality ingredients and well presented-the food here is a cut above. The staff are helpful, friendly and attentive. The international wine list is good and prices are fair. We would absolutely recommend eating here.

A surprise and a delight.

We had the best time at Double Black, and a huge part of that was the incredible team of people working at Double Black.
Nothing was too much of an ask! Dan, Alex, Adam and Taylor got 8 of us to the slopes and back from the many restaurants and bars without a hitch. Thank you Verie for your ever friendly assistance. You lead a great bunch of people. 
Enjoy the fresh snow 🙏 The Kelly's and the Beaman's

Double Black impeccable customer service

Went for the Christmas dinner (7 of us). Very disappointing. The table was not set, had to ask for the complimentary bubbles, had to ask for the wine that was ordered, mismatched & dirty glassware, no printed menu, given a piece of paper which was obviously the kitchen guide. The food served was not as per the menu, soup was spilled out of the bowls, three of the four courses were below standard. Nothing Christmassy with the settings. When we eventually got a reply to emails expressing our disappointment (3 weeks later) we were basically told there had been no others 'complaints' so it was our issue, not the venue.

Not a place for special occasion dining

We, a mixed age group of 8 families/friends, have just enjoyed a wonderful week at the Double Black Hotel in Hakuba. Highly recommend Double Black - comfortable rooms, luxurious beds, invigorating onsen, super friendly and helpful staff, convenient shuttle service to slopes and local places, great breakfasts, bar and fine dining restaurant. Total highlight was the onsen!

Brilliant family friendly Japan ski holiday

The hotel opened 20 December after 2-3 Years. We checked in 21 December. The heating system (pipes) were challenged meaning a constant banging (average 10 mins) night and day during our 8 night stay. Plumbers were not able to fix. Super attentative service from Verie and the drivers - always helpfull. The hotel was manned by skiiers for a seasonal job which meant none or very little attention to detail eg coffee machine were attended by 3-4 staff in order to learn so huge waiting time for a Latte/cappuchino - but they tried their best. Room was good for 2 adults and I can not recommend to stay 3 in a normal room. The sleeping couch is not fit for adults/teenagers. We think, had it not been for Verie and great drivers the stay lacked general service level and an updated room.

Good service from staff - hotel needs attention

The Onsen and restraunt was not in operation. The breakfast was minimal . The staff tried their best but it felt really like end of season. Dispite that some of the staff were wonderful and made the trip. Room very small.

Pretty standard rooms for Japanese ski fields, but well above average service. Unfortunately the restaurant and onsen were not operating during our stay but the staff were very friendly and most helpful. Booked a restaurant for us each night and provided transport to ski fields, restaurants, onsen, shops, everything!

Great value and excellent service!

We had a great experience at Double Black, I was very impressed with the team at the hotel given that the property had been shut for two years because of COVID.  Restarting this type of property is never easy and the team has done a nice job.

For early 2023 the restaurant is not the same "high end" as before (understandable coming from a shut down), but the dinner options are decent comfort food.   The breakfast is basic but nice with a good selection of either eggs / bacon /toast / yoghurts / cereals / espresso coffees / fruit / juices.

The staff are first rate and will do anything possible to take great care of you, with smiles all the time, happy to move you in the vans to closeby resorts or restaurants.  They suggested several great local restaurants and made the reservations, we didn't have a bad meal. 

Later in the evening the bar was always busy and the bartender is VERY good at making great mixed cocktails.

Staff is super friendly and the hotel is very comfortable and clean.  It's a bit rough around the edges because of the 2 year shut down, so that's the only reason why I didn't give it 5 stars, but other than that, it's one of the best places to stay in Hakuba for sure.

Great Hotel with Great People & Service, soft restart after COVID January 2023

Whist the majority of Tripadvisor reviews for this establishment are for the hotel, we actually visited the Double Black Hotel for its restaurant, on the recommendation of our Lodge host.  

The menu looked quite enticing, offing a range of western dishes including chicken & leek pie, pasta bolognaise and vegetable lasagne.  Unfortunately, it was pretty clear when we received our meails that they were not cooked from scratch.   As a result, our dining experience was a bit disappointing.   However, as mentioned, we didn’t stay in the actual hotel, so can’t actually comment on the quality of the accommodation.

Double Black Hotel

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