Name: The Merchant House
Address: 8 Eustace Street Dublin,Eustace Street, Dublin, Dublin, Dublin, D02 KX31, Ireland
Rating: 9

Air conditioning

Smoke-free property

Heating

Ticket assistance

Private check-in/check-out

All Spaces Non-Smoking (public and private)

Adults Only

General

Bridal suite

Non-smoking rooms

Soundproof rooms

VIP room amenities

Rooms

Safe-deposit box

Services and amenities

Bottled water

Meals

Free Wi-Fi

Internet

German

English

Portuguese

Polish

Languages Spoken

Tour assistance

Tourist services

Pets Not Allowed

Pets

Location

At the hotel

Dublin Castle

Ha' Penny Bridge

Chester Beatty Library and Gallery of Oriental Art

Powerscourt Townhouse

The Book of Kells

Dublinia

Christ Church Cathedral

Trinity College

St. Stephen's Green

St. Patrick's Cathedral

National Museum of Ireland - Archaeology and History

National Gallery of Ireland at Merrion Square

Old Jameson Distillery

Guinness Storehouse

Aviva Stadium

Dublin Zoo

National Botanic Gardens

Phoenix Park

Dublin Airport

The Merchant House

Dublin

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked a room at this hotel, two weeks in advance of my trip. They debited my credit card for the full amount and then,two days before my checkin date, cancelled my reservation, telling me they had overbooked. This caused huge issues for me, given a close friend had separately booked a room  in the Merchant House. I was forced, on two days notice, to find another hotel.

I would avoid this place, they clearly have no respect for customers, particularly those who pay in advance for services they subsequently decide, on two days notice, not to provide , disgraceful.

Give it a very wide berth.

Myself and my Wife were scheduled to stay at the merchant house on Saturday the 27th of January. 

Payment was taken on the 9th of January for €200 (the deal through booking. Com was for €185)(no mention of a reimbursement in any of the messages from booking.com)

My booking was cancelled less than 24 hours prior to my stay. 

I was sent on codes for entry etc and 6 hours later told to ignore these emails and that my booking was cancelled. 

Very disappointed that a phone call wasn't made and email sent to explain the situation (booking.com notifed me). Definitely not a 5 star hotel. I called three times and no answer. 

Fair play lads your in the service industry but offer awful service (happy in your work?)

Terrible service

Due to the riots in Dublin we did not want to travel to Dublin tomorrow .  I totally understand that we could not get a refund but would have thought they would have been willing to give us another date due to the situation.   I was advised by booking.com to email them to request a change of date - they did not respond to my emails.  Poor, unhelpful customer service  - did not answer telephone -   only contacted me through WhatsApp once I had left a message their response  'situation out of our control'.

Unhelpful

Great location, clean, beautiful and spacious rooms. Walking distance to everything. If I come back, definitely staying here again. Only thing missing is a/c in the rooms so we could keep the windows closed during the night.

Outstanding 

My husband and I recently stayed at the Merchant House.  Our room (the W.B. Yeats room) was spacious and clean.  The location in the Temple Bar area was central to everything, yet the room was super quiet.  We were able to leave our luggage in the building entryway until check-in on the day we arrived which was very convenient.  Overall, it was a great place to stay!


Great location and very quiet

The hotel was beautiful and the location was great. We walked to all the sights we wanted to visit. Plenty of restaurants out the door! The staff went above and beyond. Ryan, the assistant manager went above and beyond at the last minute. We were leaving for the airport and our rental car had a flat :-( 
He hired us a taxi and made sure the tire got fixed and delivered the car to the airport for us. We had a flight to catch so we had to leave. Thank you Ryan! 
Request an Art Deco room to be sure you are in the quiet section. 
The only thing I would like to see changed is the hotel to  change foreign currency for the tourists.

Perfect hotel in Belfast!

The Merchant House was a fascinating find in Dublin!  The location cannot be beaten in terms of proximity to the Temple Bar area and other attractions.  The street is VERY quirky but we never felt unsafe and the neighbors and neighborhood were colorful!  We were not met by a member of the staff but were provided instructions for access.  Please note that the initial lock into the front door is a bit temperamental but we eventually got the hang of it.  If you are short, it can be a bit hard to reach.  We had no problems with noise at night as long as we shut the windows as instructed - it was very quiet.  The first night we left the windows open and learned our lesson!  They provided a tower fan, which was very nice to keep the air moving.  The pillows are very hard, but helpfully there was a drawer marked "softer pillow" and we did supplement with that one.  We were in the James Joyce suite, and the size was very nice with plenty of seating provided with a chair and small loveseat.  We particularly appreciated the bench at the foot of the bed which was helpful for putting on shoes, etc.  In our room, the hair dryer was in the vestibule and was attached to the wall (our friends were in another room and their hair dryer was movable), but there were mirrors in the door of the cabinet next to the hair dryer so you could see what you were doing.  They do not serve breakfast and used to have an agreement with a nearby restaurant Panem but that apparently has lapsed.  We did eat at Panem twice (it is quite close) and the breakfasts were delicious.  There is no lobby in this guest house and you will need to navigate the stairs with your luggage.

Stay at The Merchant House

I have been working in hotel industry for 20 years and have never experienced anything so bad. 
They advertise as a Five Star hotel and suites, here is our experience:
Day of arrival, we get a phone call telling us that we cannot do check in when we want, that we should have left Cork earlier. 
We arrived to do check in at 6pm 

The rooms are full with clutter and plastic flowers, there is no space to put any of your belongings.

They give you two old rotten towels, one of them so bad that the edge is totally in pieces, and we asked for extra towels, we are told that “only one towel per guest is authorized”

Next: 
TV does not work in one of the rooms 
If you want a hot shower be ready for a trip to 1950 they have this old devise that either scorches you or freezes you.

You have to wait 20 minutes between showers because the water won’t flush and it’s disgusting 

The cherry on top of the cake:
We had 3 rooms two of them had an early flight, so they left at 9am, our flight is later so we stayed in the room until 12 (This is the check out time they have written in their book at the room) 
At 12:01 an old gentleman storms into our room without knocking and I cuote literally” Get out!! You need to be out of the room, I have other guests, Get out!! This happens yelling 
I grabbed the book and showed him the check out time is at 12 an he replies yelling 12:02 is past noon 
Grab your sh*&8 and get out, he grabed the keys of the room and stormed out as he continued yelling going downstairs.

We are appalled at this point, we were ready to leave anyways, but I have never ever ever been in a place like this in my life. 

Save your money, enjoy a nice stay a the Temple Bar Hotel or any other, BUT DO NOT STAY HERE

THIS IS NOT A FIVE STAR HOTEL

It is a 3 star or lower Airbnb

DO NOT STAY HERE

We had a lovely 3 night stay in the James Joyce Suite. Very spacious suite with great facilities, huge bathroom and windows. Even though you're in the heart of vibrant Temple Bar area of Dublin, there's minimal noise disturbance due to the extra internal glazing. The suite felt very private, secure and peaceful.
Room was spotlessly clean and serviced daily. Attention to detail was evident throughout the apartment. Loved the little extras such as the coffee machine, DVD player and earplugs for light sleepers (these were not required but a nice touch!) Shower was amazing even though it states the water pressure is low in this area.
You're greeted by one of the team on arrival and everything is explained in detail. Can't remember the name of our host now, but he was fantastic and told us not to hesitate to call if we needed anything further.
We would definitely recommend these Suites if you're looking to be in a central location of Dublin City.
Overall, had a brilliant stay here and will be back soon!

Bev & Doug

Beautiful, boutique suites!

Very nicely appointed rooms, super clean, and upgraded bathrooms.  This small boutique hotel is in an older/historical building that only adds to its charm. Be aware there are no lifts. We booked three rooms on three floors and they were all very nice.  Parking, as in pretty much any part of Dublin, is not easy and there is literally no place to pull over to drop off luggage without threat of the dreaded tire boot!  Also be aware that this is a very busy, noisy, traffic-laden part of the City.  If its peace and quite you are looking for, this isn't your kinda place but if you want to be in the thick of the Temple Bar area, its a good choice.

The Merchant House

Main amenities of the hotel

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