Name: Shanashel Palace Hotel
Address: Alnidhal Street, Baghdad, Baghdad, Baghdad, 10069, Iraq
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Heating

General

Room service

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer

English

Languages Spoken

Parking

Conference Hall

Business

Location

At the hotel

Baghdad International Airport

Shanashel Palace Hotel

Baghdad

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Business is business; in hotels, they provide room and services, and customers pay for them. However, in Shanashel hotel, there is no trade. Mr. Abbas, Shanashel CEO, and his team have a humanistic view of serving their guests to delight and satisfy them. I think this point of view has more value for them than money.
From the first contact, they care for guests. They texted me on the morning of the check-in date to reassure both parties about everything confirmation. That was a kind of peace of mind for me to ensure that I would have an easy check-in process. 
A very polite man, Mahdi, was waiting for guests to take their baggage to the hotel when we arrived. The check-in process was straightforward and fast; Esraa and Ali were supportive, kind, and polite. They could speak English fluently. Another man took our luggage to the room.
When I entered the room, I found that they had considered a free upgrade for us. Instead of a standard twin room, they had given us a spacious triple suite at the same price. We were exhausted from a long trip. Some minutes later, a man rang the door; and he brought a basket of fresh fruits and told us, "Hospitality." Yes! It was great hospitality and more than our expectations. 
The room was comfortable. Maybe it was not very luxurious; however, we felt that we were in our home. The breakfast was great. There was a complete variety of pastries, fruits, warm foods, dairies, nuts, and a delicious natural orange juice for breakfast. The taste of the coffee was excellent. Mahdi also worked in the breakfast hall as a waiter. He was doing his job in the best way. The lobby and the restaurant were stunning and well-decorated with gorgeous windows. It was remembering that we were in a country with a great history of civilization. Although Iraq is injured and exhausted from several wars, the atmosphere in the lobby told us that Iraq, like an old princess, is still beautiful and full of passion and flirtation.
Thanks for Mr. Abbas. He provided a late check-out for us until 6:00 PM. When we wanted to leave the hotel, some boxes of sliced fruits and pastries were a great souvenir and provided a calmer and better road trip.  
I went to Shanashel hotel as a guest, but I left there as a friend. It will be my home in Iraq, and I will never choose another hotel in Baghdad. Every hotel can make the walls of rooms with gold, but it is useless for guests. Nonetheless, only few hotels can make a difference through their culture. Shanashel is one of them.

Shanashel is the other word for hospitality

This is a good hotel. The staff was very friendly and hospitable, but they barely spoke English. The breakfasts were good. My room was huge, with a lot of wooden furniture, it felt like I was staying in a palace. The hotel definitely lives up to its name. The bed was super comfortable. Wi-Fi works badly, it's not suitable for work, but maybe suitable for social networks and airline booking systems. The location is not really nice, but you can easily take a taxi to go from and to here via an app any time of the day. The COVID-19 testing facility is located within walking distance. If you need an inexpensive hotel in Baghdad without a lot of security I would definitely recommend this one. It would be nice to return here one day.

Good hotel

Good hotel, quiet, with very friendly and helpful staff.
The wifi is available for free, but it is not really fast.
Rooms are large but poorly maintained, they need some restoration to be at their best.
Good breakfast and meal variety.

Friendly staff

That was great.. professional manger (Mr Abbas) and nice staff . Food varietly was perfect. Breakfast is great too. Silent room 👍🏼but Area of hotel is not good..but hotel was good. I like to stay there again 👍🏼

Great 

If you’re looking for good value for money in a Hotel, this is the right place to stay in Baghdad!
Staff are very friendly with good hospitality and smile. Breakfast is offered daily with the room, food variety is great and delicious, quite area to sleep at night, away from noisy traffic!
The only negative thing about this place is the rooms furniture, you can tell that furniture haven’t been renovated for the last few years and the building desperately needs maintenance!
Overall if I go back to Baghdad, definitely I would stay there again!

Good hotel in Baghdad

The food is pretty bad by Iraqi standards. Most of the hotels I stayed at around the country had great food. The rooms are okay at best too. Decent location, nice staff. Is what it is, not the end of the world if you end up staying there.

Fine

This is a good value well located hotel... but you get what you pay for. Reception is perfect and so is the licensed restaurant. Breakfast is quite nice with a good variety of food. It's a very different matter for the outdated poorly maintained rooms. It took 2 days to get hot water in the bathroom which was totally worn out and deeply in need of refurbishment. A/C was extremely noisy though efficient. Fortunately the staff made it up for the draws.

Fair hotel

I went yesterday to that hotel just to check it for you . . .
it is average in everything expect the location . . it is not suitable cause the areal around is not safe enough especially for western citizens
the prices are high comparing to the services

Shanashel Palace Hotel

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