Name: Savana Villas
Address: Jalan Pungutan 30 Sanur,Jalan Pungutan, Sanur, Sanur, Sanur, not available, Indonesia
Rating: 9

Internet access

Internet

Location

Sanur Beach

Bali Beach Golf Course

Matahari Terbit Beach

Kuta Beach

Legian Beach

Kuta Square

Segara Beach

Double Six Beach

Waterbom Park

Seminyak Beach

Tuban Beach

Jimbaran Beach

Ngurah Rai International Airport

Nusa Dua Beach

Batu Bolong Beach

Garuda Wisnu Kencana Cultural Park

Ubud Monkey Forest

Pura Taman Ayun

Pandawa Beach

Ubud Palace

Tanah Lot

Uluwatu Temple

Tegallalang Rice Terrace

Bali Botanic Garden

Pura Ulun Danu Bratan

Mount Batur

Savana Villas

Sanur

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Thanks Yumi and staff for providing my family with a wonderful holiday.  We all enjoyed staying here and thoroughly enjoyed the cooked breakfast every morning.... A very clean and lovely villa for my family. Great location and have a wonderful team who work there. oh and who can forget the beautiful meal at Yummy,s kitchen. What an amazing chef you have.  So from my family to yours we thank you so much and can't wait to get back to Bali... Thanks guys Kristy Adrian Lexi and Eli

Fantastic Bali holiday

My family and I stayed in the 3 bedroom villa in April 2017. There were 4 adults and my 2 year old grandson. The booking was for 7 nights, but we only stayed for 2.

On the first night, my husband and I stayed in the master bedroom, and were disturbed by extremely loud singing/chanting (by a large group of people) which persisted from approximately 11pm until 4am. I could hear it through ear plugs, and neither of us got any sleep. We woke up exhausted. Yumi told us that this noise happens six nights per week. She did not apologise or offer any alternative arrangements.

We spoke to Jim about the noise as we were not prepared to suffer this disturbance every night (except Sunday) for the remainder of our holiday. We declined his offer to upgrade to the 4 bedroom villa because he stated that it also receives a significant amount of “local noise”. Jim agreed to move us into the 2 bedroom villa which would be quieter, even though my grandson would need to share our bedroom. I would have preferred to leave and seek new accommodation which would better accommodate 5 people, but I thought it was only fair to give Savana a second chance. Jim told me that the 2 bedroom villa would be ready to move into that afternoon.

We moved into the 2 bedroom villa on the second evening. The villa appeared to have not been cleaned since its previous occupant. There was only a fitted sheet on the master bed (no other linen) and this was crumpled. There were water stains on the coffee table from cups, and food crumbs in the couches. The waste bin was still full from the previous occupant, and there was a used toothbrush in the bathroom. In the morning, the pool water was green, and there was no running water in the villa. I went to reception to report this, but I could not find anyone around to help us.

And the final straw…I showed Yumi the mouse droppings on the bed pillows, bedside tables and couches. Yumi LAUGHED at the mouse droppings and told me that this was acceptable because we were in Bali. I have been coming to Bali for 20 years and have never experienced this, especially in $260/night accommodation! The fact that Yumi expected us to be okay with sleeping in mouse poo was cause for us to leave Savana and request a refund for the remaining five nights. Yumi told me that we were welcome to leave but “no refund!” Jim agreed to refund the remaining $1,300, and I thank him for his understanding.

Jim stated that he cannot (having tried) do anything to stop the “local noise”. This is extremely unfortunate, as the “local noise” is not directly Savana’s fault. However, we went to Bali to relax in peace and quiet, which was absolutely not possible.

Some of the other downsides were:

* The entrance to the 3 bedroom villa is located directly on the street. It is also situated on a corner, so cars beep as they pass (day and night). This is clearly audible from inside the villa and in the outdoor area.
* Savana advertises a car and driver for short trips within Sanur. Each time we asked for the driver, he was not immediately available. If you are lucky enough to find the driver, they charge Rp25,000 for a local trip, so just get a taxi instead.
* Kitchens are not fully equipped. The housekeeping staff brought the toaster with them both days (and on the second morning, a gas bottle!).
* We were given a non-negotiable breakfast time of 9:00 because the other villa had already booked the 8:00 slot. Upon asking, we were told we could not have breakfast before 8:00 either, which would have suited us much better than 9:00. The staff turned up late (9:15) and we actually sat down to breakfast at about 9:30. This is just unprofessional and we expected better from a luxury villa.
* The customer service is poor. For example, I asked for a clothes drying rack (as the villa doesn’t have one) but this was never provided. 
* Reception (a rudimentary hut) was regularly not staffed.

Noise situation aside, this could be a reasonable place to stay, for a far reduced rate. I have stayed in luxury hotels and other self-contained villas in Sanur (and many others throughout Bali), all of which exceeded Savana in every way, including a cheaper rate. 

I hesitated whether to write this review as it is quite uncomplimentary. But I feel that it is only fair for future visitors to hear my experience before making an informed decision on whether to stay here. Previous reviews are very positive, but I note that no feedback has been published in the past 9 months.

I have intentionally not included the personal experiences of the other guests (my daughter, son-in-law and grandson) as this may be construed as “hearsay”.

I will upload photos as evidence of some of the issues I experienced.

Dirty, noisy and unprofessional

My Family and myself stayed at Savana Villas in June 2016, this included 4 families and 7 children all together. We stayed in the 4 bedroom villa and also the 3 bedroom villa. We are frequent visitors to Sanur, however this was our first time staying at Savana Villas. And we will definitely be coming back! We absolutely loved everything about Savana Villas, the staff were friendly and we still remain in contact. Yumi and her husband were beyond accomodating and I have reccommended to all of our family and friends thinking of travelling to bali to stay at Savana Villas. We look forward to seeing you all again, we plan to visit in June 2018! Thank you all very much for making our family trip one to remember. Xxx

More than Amazing!!

Thank you so much for a delightful troublefree holiday at Savana Villas.
Your staff were so attentive and especially good with the children who enjoyed participating in preparing breaky with the boys. The fruit juices/smoothies were delicious.
The villa was kept very clean every day. The staff helped us any way they could even collecting scooters for us.
I would truely recommend this villa to anyone and cannt wait to be able to visit again some day.
The villa is very convenient only 10 mins to local beach and 3min to main shopping area.
Thank you again Yumi for your promt attention to emails and visits to villa to see if we were Ok.

Amazing villa and staff

We (party of 6 adult and 7 children ages 7months to 10yrs )stayed in the 3 bed and 4 bed villas for a week at the end of August and loved every second!! The villas were spacious with great outdoor areas and they were conveniently located to shops/beach/restaurants.. The owners Yumi and Jim were fabulous, regularly checking in and offering assistance such as lifts to the shop or organising delivery of cheap beer/bikes/kebabs/ anything you needed!!
We all enjoyed our stay and can't wait to come back!!!


Savana Villas

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