Name: Helydorea Country House
Address: Trikala Korinthias, Ano Trikala 204 00, Greece, Xylokastro-Evrostina, Xylokastro-Evrostina, Xylokastro-Evrostina, 204 00, Greece
Rating: 7

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Helydorea Country House

Convenient location to walk and visit beautiful cafes-tavernas, offering spacious suites with romantic fireplace and balcony overlooking colorful forest, as well as cozy common area for spending relaxed time with friends-family. Had more than 10 years since last visit, and this time our overall experience was even better. It’s another small proof that warm and smiling people are the added value factor and the element which creates difference towards better experience. Excellent climate and hospitality from new management and staff. Strongly recommend this place and will arrange to come also as few families with children

Visited this nice cozy hotel for just a weekend, the staff was incredible, very friendly and the rooms were nice and warm with great mountain view. I strongly suggest it. Also the hotel is walking distance to the main square of where most taverns are. 

Xylokastro-Evrostina

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Cosy warm experience, way above expectations! 

Very comfortable experience

The hotel looks excellent on the website as well as on their brochure but the truth lies miles apart. We tried to proceed with a booking via their website but did not have the choice of picking the room we liked. So I picked up the phone and talked to a gentleman at the reservation desk. He explained to me that because it was a 3 days holiday (1st May 2014) they needed minimum 2 nights stay. I explained to him that i can book for one night only (Saturday) but we were only giving the choice of junior suite. He  was adamant I could not do the booking for one night only. After some minutes of talk when I realised that the conversatiion was leading nowhere I said to myself , what the heck I will proceed with the booking and good night. And this is what I did. They got my credit card etcand I received an automatic message confirming my reservation. .. Saturday comes and we arrive at the hotel around 15:00 hrs. We are welcomed by a young guy at the reception and a woman, apparently working for the hotel, and when we said our name . they look each other and say ... luckily we have room 17 ... So I turned to him and queried him ... Luckily ? Is there a problem? ... he responded everything was ok and we eventually start walking to our "junior suite" . That was a joke ... he goes .. let me bring a table lamp as it's missing fm the room ... the funny part is that there is no bedsite table to put the lamp - He returns with the lamp - (see the photos). There was fireplace, so I asked for wood...oh  u see we don't have any, we run out of woods since we burned everything during winter time. I said come on ... 2-3 pieces of wood will suffice, so he promised he will find some. After 30 mins he returns with a one huge piece of wood claiming that he  will return with some small staff in order to enable me to light up the fire. He never came back. the next day while departing I was sarcastic telling him that we had a lovely fire in our place. He replied that everything was wet, that's why he did not bring anything. Actually nothing but lame excuses. At least there was some heating. We stayed at room 17 with the tiltle ARISTONAFTES. It could be the worst room of the hotel but we don' t know how the other rooms look like. Maybe it was our punishment that we managed to book only for one night. Next morning - breakfast- well below average. In a a few words both the hotel / the facilities and the service was terrible. The lady at the kitchen was very pleasant and helpful but the gentleman at the reception is surely lucking the knowledge of being a hotelier and how to handle clients. Amateur in capital letters. Think twice before you book. Trust above suffices to make up your mind.

8 votes for excellent?  bu ...

We booked our stay to this hotel without further research due to several good recommendations we received from our friends. 

We arrived late in the afternoon and instead of going straight to the hotel we stopped by a tavern in the beautiful village. The local people told us that “Helydorea Hotel” used to be one of the best hotels in the area but since the hotel management changed, the new owners don’t care at all and they have neglected the place. 

We tried to remain positive until we arrived and realized that this was not like in the pictures shown on the website. The place was old and cold. 

We travel on a very regular basis and this hotel was terrible in comparison to others hotels in the same budget. We were a party of 12 people and we had booked 3 double rooms and 3 suites for 2 nights, all equipped with fireplace.  

To give you a clue as to how poor the place was:
> All rooms were freezing cold (well maybe not an issue if you are staying there during summer time but in December it gets pretty cold)
> No hot water to shower in the afternoon or early in the morning 
> Wifi (there is no such thing) 
> One room didn’t have a fireplace (but we did pay for it) 
> The rest of the rooms that were equipped with a fireplace, guess what… all woods were soaking wet! 
> The tv set is a joke
> No window in the bathrooms. And the air vents were out of order. 
> Espresso Coffee during breakfast is at extra change 

We complained to the receptionist to receive several excuses: They bought the wrong kindling & woods, there was an issue with the central heating, they had no idea why the water was cold etc. Especially for the water complains, they didn’t believe us and the receptionist asked to visit our rooms to check it on her own. 

We spent €65/night for the double and €85/night for the suites so I truly believe that this place is a proper rip-off for what you get.

It’s a surprise how Helydorea hotel managed to become a COCO-MAT Hotel member. COCOMAT is a popular Greek company that quickly expanded globally and offers high quality mattresses which are based on pure ingredients and natural fibers. COCO-MAT brand and luxury-quality-lifestyle are strongly linked in customers' minds. I wonder why would anyone like to put their brand name in this hotel.

Do yourself and family a favor and stay elsewhere, anywhere other than here. They are a disgrace for the Greek hospitality and I have decided to bring this to the attention of the Greek National Tourism Organization so that they won't be able to rest on past reputation forever.

A once good reputation destroyed by poor service, facilities & overall management

We arrived at the hotel to realize that our room was right next to the lobby (where families with kids were playing), next to the restaurant and the reception. 
Our room was quite plain, to be more exact it was below average. It was clean but looked more like a prison cell. 
The hotel was built in the 90's by Mr. Stathis Triantafyllou, a civil engineer, and it doesn't seem like he's put much of an effort to keep it up-to-date. It's no value for money, that's for sure. 
When we complained about the proximity of our room to the lobby, and about the noise, the -very polite- lady at the reception answered that she tries to tell hotel guests to "keep it quiet". 
We then told her that we would go to another hotel as we hadn't been told that our room was practically next to the lobby and asked for our "prepaid" money back. She then called the owner, with whom I spoke, Stathis Triantafyllou who was so rude, he said there was "NO WAY" we would get any money back. So we left promising never to return to this old place, and that's sure what we intend on doing. There are so many other nice hotels and lodgings in this area, that were built much more recently, it's definitely not worth going to Helydorea.

Rude owner, totally unprofessional

The bed was the absolute worst I have ever slept in. This hotel is a member of the cocomat hotels and resorts, and the mattress was Neoset! It was so terrible we cut our vacation short and left after the first night. 
The room itself seemed dirty and neglected, there was nowhere to hang your towel in the bathroom, the hot water tap kept falling off, the sofa was ancient, there were no table lamps near the bed, just the one light from the ceiling.
We asked for a cot when we booked the 'suite' (hahaha) and they brought us one, using a blanket wrapped in a sheet as a mattress. 
This place is a joke.

Helydorea Country House

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