Name: Hotel Porta di Mare
Address: Rocki Point San Andres Islas, San Andres, San Andres, San Andres, 880001, Colombia
Rating: 8

24-hour reception

Elevator/lift

General

Accessibility features

Accessibility

Restaurant

Meals

Wi-Fi

Internet

Swimming pool

Pool and beach

Conference Hall

Business

Ski-to-Door Access

Winter sports

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Gustavo Rojas Pinilla Airport

Hotel Porta di Mare

San Andres

Well I got to say that my wife and I have been very impressed indeed by so much at this hotel. It is without doubt one of the best we have had the good fortune to stay in and we have stayed in many over the years.
Firstly let me state that the building and grounds are beautiful and the facilities are extensive.
The room we stayed in was beautifully cared for and had all we needed, the staff who cleaned were exceptional.
I believe what stands out most though is the professionalism of the staff in all areas. What is noticeable is that many of the folks employed there were happy, enthusiastic and applied themselves professionally in their work. It appeared to be a " happy ship" we both must commend the catering staff who were superb. The food was of high quality, beautifully prepared and well presented
The service in the catering areas was exceptional and carried out diligently and again very professionally.
The staff were A🌟in this area exemplified by the fact my wife who has dairy intolerance was provided with a specially prepared sweet every evening during our stay, well done catering staff, 👏.

Finally, Although it is difficult to pick out individuals as there were so many who served us well, we would like to mention the Manager Luis Henriques and team member Elisabeth Santos who were magnificent and a credit to the business.

We shall be returning 🌞.

Exceptional hotel.

We booked this hotel based on the photographs and travellers choice award 2019 on trip advisor and it is the first time in all our travelling experiences we have been unable to stay. 
We accept that we were very early arriving at the property as check in was not until 3pm. We were however shown our room and advised we could store our bags. 
The first room we were offered had clearly been unoccupied for some time and was filthy with cockroaches in it. Used bedding was in the wardrobe  and it was completely uninhabitable. Not only that access was a walkway over the swimming pool and the railings were broken and dangerous. 
We were offered a second room which was only slightly better. The bed had been made up but there was mould on the pillows, the fridge was rusty inside and out, broken shower and sink and the list went on. There was no hot water or towels and although no cockroaches was generally dirty and again clearly not been occupied for sometime. 
The grounds in part were maintained but the swimming pool area was dangerous and had not been maintained, the swim up bar area was derelict and in very poor condition. The Jacuzzi was filthy and had not been maintained. 
Advertised as Spanish and English spoken but only Spanish. 
We were unsure what had happened and clearly not the standard you would expect for a property advertised as a boutique hotel at a cost of between £98 and £140 per night. We were extremely disappointed and quite honestly a score of 1, given the price,  is over generous in our opinion.

First time we have ever refused to stay at a hotel

We had a great stay at Porta di mare and enjoyed our visit in the island. The hotel is a bit far from the city centre, but there is a beach just a couple of minutes away so it was not a big problem, I would however suggest to rent a car in order to go to all the tourist attractions from the hotel. The food was excellent and freshly prepared, very complete breakfast! My husband and I will definetly be going back  to the hotel in the future and enjoy another relaxing holiday in the Island!

Great stay!

The hotel is beautiful, very upscale and with a very nice design touches. The service, room and facilities are fantastic. I arrived early and was given a room right away. Martha, the owner is extremely welcoming and on top of everything. They are adding some extra rooms at the front of the property with direct views of the ocean. I spent a while at the great pool and only wish I could have stayed longer. This is a fantastic property!

Upscale Boutique hotel steps from the beach

The hotel has the perfect location as you can easily access all areas of the island. The staff were welcoming and helpful, the room was comfortable and the air-conditioning kept us cool in the warm weather. The included breakfast is more than you could ask for and the pool and lounge areas are great for relaxing. Overall, I had an amazing stay and did not want to leave, thanks Porta Di Mare for helping to make our trip to San Andres superb!

Hotel Porta di Mare

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