Name: West Lake Hotel
Address: No.893 Jiang Cheng Road, Hangzhou, ZJ, China, Hangzhou, Hangzhou, Hangzhou, 310009, China
Rating: 7

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Accessibility

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Parking

Fitness facilities

Sports

Location

At the hotel

Hangzhou Xiaoshan International Airport

West Lake Hotel

Hangzhou

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harbour-view

inland-view

lake-view

land-view

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basement

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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wi-fi

kitchen

We enjoyed High Tea at this lovely hotel on the banks of West Lake.  Our guide Fiona from China Highlights ordered a great selection of treats while enjoying a spectacular view of the lake and surrounding areas.  

Home of G20 High Tea

The staff are nice and helpful, and the refurbished building is good, but unfortunately domestic standards just don't match up to the international chains you have the choice of. The coffee shop western food is variable, although the 8th floor Chinese restaurant does have amazing views of the West Lake

It looks like a proper hotel, but...

The only reason you'll want to stay here is because of the Railway Station. Directly facing the station, you're only about less than 50 steps away from it. This could easily be called "Hangzhou Railway Station Hotel". You get the feeling of a transit hotel in that sense. You'll never be late for your early morning train because you're so close to it. And if being next to the station is your only priority, everything else doesn't matter anymore. And that was how I prepared myself for what I was about to encounter. 
You virtually walk into the late 70s or early 80s in this hotel. All the wooden furniture and room features reek of a time-travel back to the good old days. This place seriously needs a refurbishing. The bathroom ventilator operates with such a noise that I have to turn it down. The carpet is old and dirty. The bed is hard. There isn't a mini-fridge in the room. There is no wifi at all in the entire hotel. And yes, there is no sign of West Lake anywhere near the hotel, although it's called West Lake Hotel.

However, if you remember what you are initially here for, your list of "complaints" may not seem so long. Redeeming features: The bed cover/duvet/blanket is nice and thick. The air conditioner is cold. The room is big and spacious. For about USD 50 per night, you really cannot expect too much.

Good Only for Its Location

In February 2013 I booked a room in this hotel through an agency because I had stayed there on an occasion in 2012. The room was not the cheapest offered so I did expect something reasonable. The room was dilapidated, paint peeling off the walls and there were no curtains, just very badly fitting pull-down shades. I needed to pay extra to upgrade to the third cheapest offered. That room was a little better. The staff are friendly and accommodating but nobody speaks English. On the positive side the hotel is very close to Hangzhou Railway Station

Try somewhere else

Stay at 4th Floor near the lift lobby. Inside the room clean and comfortable. A bit old furniture and bathroom. Need some wall painting to brighten up the room.

West Lake Hotel

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