Name: Smartflats Ghent Central
Address: 11 Okkernootsteeg, Ghent, Ghent, Ghent, 9000, Belgium
Rating: 0

Smoke-free property

No elevators

General

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Minnewater

Groeningemuseum

Arentshuis

Gruuthuse Museum

Church of Our Lady

Basilica of the Holy Blood

Bruges Town Hall

Burg

Holy Blood Basilica Chapel

Bruges Belfry

Dali Xpo Gallery

Lamp Museum

Historium

Sint-Salvador Cathedral

Bruges Market Square

St. Salvators Church

Bruges City Theater

Bladelin Court

Mini-Europe

Atomium

City 2 Shopping Mall

La Grand Place

Galeries St. Hubert

Cathedral of St. Michael

Brussels Park

Royal Palace of Brussels

Jubilee Park

Antwerp International Airport

Bois de la Cambre

Brussels Airport

Museum of the Gunners

Henri Matisse Park

Lille Grand Palais

Lille Cathedral

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Porte de Paris

Jean-Baptiste Lebas Square

Le Palais des Beaux Arts de Lille

Citadel of Lille

Lille Natural History Museum

Theater Sebastopol

Smartflats Ghent Central

Ghent

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything.

Excellent in places, disappointing in others

Living space and bedrooms are separated by a large hallway which was a great way to have privacy.

The  :Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone.The -:Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.

To much mosquitos in the apart, we have at least 25 hurts

Probably the worst accommodation i have stayed in. There have been a lot of poor reviews since i booked and I can see why.I booked this due to the location (which was great) but rentals like this should not be allowed.What i got was not what was advertisedSafety - no buttom on top floor to call the lift. It is broken. Safety - lighting in public stairwells and halls flickered on and off. Very hazardous on narrow stairs.The floors and mirrors were filthy, glass dining table full of handprints/marks, lighting fixture in bedroom exposed, brown stains on bedroom walls and lots of scuffs everywhere, mould on shower, cracked showee screen, no handsoap or toiletries (as advertised, just some gel on the wall), limited loo roll, no string/pulley on the blind,No duvet/blanket for the pull out couch. When i asked for some i was told no. Luckily there was a trolley full of sheets downstairs so the couch-user had to cover himself with loads of sheets. At least i knew the bedclothes were clean.I'm embarrassed i stayed in this flat, these types of rentals shoulder be allowed.

Rentals like this shouldn't be allowed

The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.

Though the location is good, and the apartment spacious, the overall condition is pretty poor. There is no form of soundproofing, so every passing tram and drunk can be heard very clearly. There are missing window covers in the bathroom, the sink was blocked and the light in the toilet didn't work (so it was pitch black if you closed the door). The kitchen is passable at best, but lacks a microwave. The beds are rock hard. This was not at all worth the money we paid and I would recommend anyone visiting Ghent to choose different accomodations than these apartments.

Very poor

Since there's no reception, we had to contact owner for instructions on how to enter the accommodation. Unfortunately, the overall checkin experience was very bad with no customer service in mind whatsoever. In addition, expect to communicate in French or in some form of very bad english. The apartment was ok but missing basic information (had to call for wifi code, ...) and doesn't look at all at how it's being advertised. Location is close to shopping street and very noisy early morning (but to be expected). Overall, I wouldn't recommend the place, mainly because of the very bad checkin experience with the owner of the property.

No customer service and noisy place

This was honestly the worst experience we could have imaged. We arrived to our apartment, half an hour after the 4pm check in deadline to find it in an unimaginable state. Rubbish everywhere, beds in disarray - bathroom in disgusting condition. It was obvious it hadn’t been cleaned. The apartment also did not at all match the photos, which is why we booked in the first place as it looked very nice! The contact number proposed also did not work to get hold of the agent  of Smartflats Ghent is this a fake company?!?!! My family and I had to make other arrangements as it was impossible to stay here. A very stressful experience! I have immediately logged a complaint and will be demanding a refund. This property should NOT be listed on your website!

Worst ever experience!!!

This property is a scam. Dirty and in poor conditions.. no amenities and microwave oven which should have been included as stated in its description. TV and windows are broken. Loads of dead insects in the flat.It is not cheap but I receive 0 service. Connected with their CS but they asked me to buy those myself as they are out of stock.I dont understand why it could describe itself as a four star property… if I were hotels.com I would of taking it offshelf.

Smartflats Ghent Central

Main amenities of the apartment

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

General

Internet

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment