Name: First Light Mooloolaba Ascend Hotel Collection
Address: First Avenue, 25, Mooloolaba, Mooloolaba, Mooloolaba, 4557, Australia
Rating: 8

Elevator/lift

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Meals

Fax and copy machine

Conference Hall

Business

Sports

First Aid Kit

Beauty and wellness

Location

At the hotel

Salt Caves Mooloolaba

Mooloolaba Beach

SEA LIFE Sunshine Coast Aquarium

Mooloolaba Esplanade

Ripple Sunshine Coast Massage Day Spa and Beauty

Alex Beach

Maroochydore Beach

Alex Skate Park

Point Cartwright

Suncity Tenpin

Sunshine Coast Airport

Noosa Airport

Redcliffe Airport

First Light Mooloolaba Ascend Hotel Collection

Mooloolaba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have stayed here multiple times. Well located but apartment is in need of a major upgrade, particularly for the price (30% increase over the same time last year (2022)). The particular apartment we had (901) was very poor equiped with the basic of equipment such as, 2 Bedroom apartment and only 4 coat hangers, no serving platters, the bluntest knives I’ve ever come across, the hardest and overly large pillows we’ve ever had the misfortune to sleep on. Whilst staff tried to help they were only able to provide a few extra coat hangers.

Good, but…..

I booked this place via Hotels.com and my credit card was automatically charged the full amount two weeks prior to my stay, even though my booking said I would be charged upon arrival. Worse still, I was charged a credit card fee and there was no mention of the fee on my booking. After making two phone calls and trying to explain the issue to the incredibly rude woman on the phone, she said they “always take the payment two weeks before” and “always charge a credit card fee”. When I told her there was no mention of this on my booking, she blamed their “marketing people". Eventually she reluctantly refunded the credit card fee.

I chose the "city view room" at First Light (via booking website Hotels.com). Upon arrival, my “city view” consisted of looking at the neighbour’s backyard – a 2-storey dilapidated place. I went to reception to question the "city view" and I was told there was “no such category” and again they blamed their "marketing people". I asked if there was another room I could move to. One receptionist said she would check, whilst the other just arrogantly shook their head. Another room was miraculously found and I was told it was “a smaller room”, but with a “better view”. I had a look at the room, and the ”better view” was looking at the wall of the tall apartments next door. I ultimately agreed to stay in that room and even though I was told it’s a “slightly cheaper room”, there was no partial refund offered or given.

I’m also not sure how this place earned it’s 4-star rating. There is no 24-hour reception, so if you need something, you’ll have to wait until morning. There is no housekeeping. Toilets don’t flush properly and the showers are very weak. Room keys are the traditional type and bulky. If you lose your keys or need to access your room after reception has gone home, you’re charged a $150 call-out fee. 

Overall, I was quite disappointed in First Light Mooloolaba and I do not recommend it. One staff member in particular needs to improve their attitude and the overall experience during my stay was not particularly good.

An unpleasant experience

Firstly the good,Caitlain and Emma were so helpfull.
Now the not good,we booked for 14 nights ,given a unit on the 10th floor no sun and looking into the next door highrise,we asked to be shifted to the other side of the building which was no problem,all the units are the same 2 bedrooms but they lock off the second bedroom and main bathroom,
In any accomodation you want a comfortable bed/couch or chairs and outdoor furniture,unfortuneately we had none of these,all units are individualy ownedand furnished the same.
If owners want repeat business or recomendation they need to address these issues.
Ok for a short stay but for longer I would look for other options,we would not reuturn

OK For a short stay

Hotel was a good location. Room was basic. But the pool and surround  was super small ,. No toilet/bathroom allow to use before check-in or after check-out !!!!nothing special, just like standard appartments.  The price is expensive for the value.

Just ok

First Light is an excellent hotel/apartment complex. We had booked for a week and we were allocated a unit on the second floor (unit 205). This was a 2 bedroom apartment with 2 bathrooms and overall the unit was clean and tidy with excellent fittings, a large fridge, microwave, stove top and oven.
The check in staff were excellent but unfortunately I am loathe to criticize but unit 205 is directly over the entrance to the underground car park. The roller shutter door is directly above the main bedroom and this door was in constant use. Also 2 large industrial bins are also below the unit and tenants throw their rubbish into the bins at all hours. There was no house phone so if one had to contact the desk you had to use your own mobile. No bedside lamps in the main bedroom and no safe to enable one to keep valuables safe. I reported the rowing machine damaged in the gym but it had not been repaired by the time we checked out. The pool was small but very good. All in all First Light is a great place to stay and I would not hesitate to use it again but I would ask for a unit on a higher floor.

Great location and accommodation but...............

I stayed in 2 bedroom apt. It was stunning. Exceeded my expectations on so many levels. Apartment immaculate absolutely beautiful and customer service exceptional. Will definitely be staying again! Thank you so much.

Outstanding

I did phone the property first to ask a few questions and was given an amazing deal to book direct so naturally I did. I stayed in the two bed two bath on the 12th floor with water views. Waking up to the sunrise over the ocean everyday was beautiful! If you’re worried it’s not absolute waterfront you honestly won’t be disappointed with a water view apartment, huge balconies let you soak up the view privately. 

Mooloolaba is a more affordable option than Noosa with so much to do and see within walking distance 
If you want the flash and game of Noosa just jump in the car (or Uber) and drive 

Stylish furniture, clean and fresh interiors are welcoming and as I’ve mentioned the location is fantastic
Allocated parking available and direct access for guests (or food deliveries) from intercom to your front door. Staff were unseen but available when you dial, which personally I want and enjoy. 
I’ll be back and will ask for this particular Appartment, I can not downgrade now lol

Thank you for a fantastic week 
One overworked 30 something Sml business owner

Modern gem close to the water

We stayed at the property recently with our 7 month old. Emma on front desk was so friendly and helpful from the minute we checked in. The apartment was clean and very comfortable and in a great location for us. Just a short walk from the beach, cafes, restaurants etc. We will definitely stay here again! thanks again to Emma for making our stay so enjoyable.

Amazing stay

First time staying here with a few mates and wasn't let down! Very clean room and reception staff were amazing! Prime location for the beach/shops/cafes. Will stay here again when I return 10/10 👌🏻👌🏻

Highly Recommended!

This is a great location - close to the beach, shops, restaurants and pier.  The staff were very accommodating with our requests and a late checkout.  Our room was modern, clean but small which was fine.  Street noise was fairly loud so we had to shut the windows at night (level 11).

First Light Mooloolaba Ascend Hotel Collection

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