Name: Santa Fe Suites
Address: 3007 South Saint Francis Drive Santa Fe,South Saint Francis Drive, Santa Fe, Santa Fe, Santa Fe, NM 87505, United States of America
Rating: 7

Air conditioning

Smoking areas

Smoke-free property

Heating

General

Non-smoking rooms

Fridge

Family room

Cable TV

Shower/Bathtub

Shower

Linens

Rooms

Accessibility features

Accessibility

Wake-up service

Telephone

Services and amenities

Vending machine

Coffeemaker

Meals

Internet access

Internet

Spanish

English

Languages Spoken

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Room amenities

Camel Rock Casino

Hermit's Peak

Santa Fe Airport

Los Alamos Airport

Ohkay Owingeh Airport

Santa Fe Suites

Santa Fe

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We checked in at 3:30 and dropped off our things and left to go sight seeing at the Santa Fe Plaza. 
We came back at 8pm and noticed that the apartment smelled bad. We kind of noticed it when we first came in but just thought it was musty and opened the windows before we left. 
then asked him if he was calling me a liar. I then asked him, "so your not going to make our bad room experience right?" 
This is crazy, not only did we have a really bad experience but we were accused of the reason for our bad experience. 
The toaster in the room doesn't work. The reason we went with this Place was because it supposedly had a kitchenette. I told him that the toaster doesn't work. His answer was, "the rooms not supposed to have a toaster." He then told me to throw it away. I told him that I was not going to throw it away. It's not my property. 
Not only did he refuse to make this right but he said, "I'm going to report you to booking.com" really? The only thing we did wrong was to pay any money to stay at this place. 
We've never seen anything like this. Not sure about the other experiences of people who stayed here but this is ours. Can't even make up stuff like this.

Dirty and slum lord runner establishment

Yikes! This place is filthy. Dirty rugs. Dirty furniture.

And the staff are kinda surly. We talked with one of the other guests there and he said he was checking out and heading elsewhere.

The manager, in particular, is an insufferable jerk.

Ick!

Lovely home away from home like hotel with fridge dinette microwave fining table, and nice continental brkfst. Quiet and clean and homey. Cable, comfy bed, couch , very nice size room, great location. Thank you for a beautiful stay, i hope to stay again!!!!

Santa fe sweeet!

They were very nice to let me check-in early since I had just had day surgery at Christus St. Vincent Hospital. I come down from Taos for medical procedures and early check-in is a necessity. This time my nurse called from the recovery room and arranged it. The non-smoking room I got last time was a little nicer, but I was ok with the smoking room that was the only thing available at the time on this visit. Great pastries in the morning! I was very happy with the accommodations.

Early check-in

Incompetent. Supremely unprofessional, almost like they have been practicing. Hospitality? No. Try out right hostility when we were audacious enough to still be loading out at 11:30am. A greasy looking male who never introduced himself stood in the open doorway as my son was running back and forth taking our luggage to the car and yelled at us to get out...which we were obviously actively doing. Who wants to stay somewhere they get yelled at by a stranger? No provocation. He didn't even have to knock because the door was open when he walked up. He asked if we were leaving, (clearly we were) and my son confirmed, even mildly apologetic since check-out is 11am.

I am a seasoned lifelong traveler for work - 9 months out of the year, for 15 years and this is the worst experience I have ever had and the only one I felt compelled to take the time to write a review. I am considering it a public service. 
This place is to be avoided. Not worth the savings and not even significantly less than other excellent options.

My recommendations: Doubletree, Courtyard, Sage Inn, or if you really want the kitchenette - the Homewood Suites often offers a similar rate. 

If you find yourself staying here anyway, I recommend doing all of the following to limit your regret: Check-in and checkout early. Bring your own hotspot. Bring your own towels and bedding and cookware. (The kitchenette was not stocked. Not even paper towels.) Do not need or ask for anything and definitely do not lock yourself out of your room.

Avoid the staff entirely - except housekeeping. Tip and be kind to housekeeping...they have to deal with the fallout from all the furious guests and put up with these ignorant and dismissive employers every single day. We can just never go back. 

In addition to all that, I originally tried to write this review on my phone on the Santa Fe Suites website, but the app was dysfunctional too and i could not see what i was typing because the field would not scroll and was under my keyboard. I wrote it in an email and cut and pasted it in, then pasted it here for good measure, then sent it as an email to the address on the site. 

This is my second time submitting this review. The word trip advisor made me edit out, without specifying, so i had to read the whole thing through and guess at the problem, isn't even a profane word (it is, in fact, the legitimate name of an animal - just ask David Attenborough) and can be said on primetime television and in church (and for that matter, you can post any profanity you want on TWITTER which can be accessed by any child without even so much as a disclaimer), so i recommend erring on the side of caution so you don't have to do it twice, adding insult to injury. Thanks for making it extra difficult. This is why the majority of us do not bother to write reviews. Arbitrary censorship is not very American of you.

Blatantly verbally abusive...like a belligerent drunk.

I made resevations here around December & I call to stay here so I told the person if I can't make it I don't want to prepay on it and I don't won't to be charge. So I just got my credit card payment & I saw that someone at this place charge the whole amont of my credit & we haven't stay there yet. i was so upset. I call them Monday Morning & it ring 10 times nobody answer the phone. I call again ring 10 times still no answer, try the third time ring 10 times still no answer. So I am really upset about this place so don't stay at this place.

Larry's places to stay at

We showed up at around 8:30 on the night of January 31st to check in, we were part of a group. The hotel check in person was unhelpful in pretty much every way. When the reservation wasn't in my name, she made no effort to help locate the reservation. When we finally guessed the right name on the reservation, she then told us we had a single bed room (there were 5 of us). We walked out in disgust and went to another hotel in the area. We later found out there were 2 rooms for us reserved. The stunning level of uncaring and incompetence the front desk attendant showed here cements it for me, we will never consider staying at this property. 

Truly Incompetent and Uncaring

DONT go there ... the staff is unprofessional and rude.  We made a reservation for 4 people and we had only one queen bed and one twin .. one of us had to sleep on the dirty floor ! They didn’t give us extra blanquet and pillows .. we had to buy an extra blanquet to improvise an extra bed on the floor... we paid 260 dollars and no refund ! The girl was not helpful and not even nice.... this place is disgusting and the staff horrible ! Please don’t go there don’t go there don’t go there .. don’t give them your money.

Awful place

Booked a smoking room, girls at the desk were all bad attitude, told me none were available, even though we booked it in advance. Rooms are too small, couldn't see the parking lot from our room, wifi doesn't connect.
Way overpriced for what you get.
Nothing is as advertised. Staff are rude and unprofessional looking, TV in room is from the 90's with a bad screen, bed is uncomfortable, bed frame tips over when a thin man sat on the bed. When we reserved the room, we asked for smoking, when we arrived, no smoking rooms available, again, staff rude. WiFi never worked, I called down to the desk and was told to come there to "pick up the extra box". So, I went and was rudely told I couldn't take the lobby wifi. I laughed and repeated what I was told on the phone, to which the gal with the blue hair downright glared at me and told me I could only use the WiFi in the lobby. At least the place was clean. Parking is odd and I couldn't see my vehicle from my room.

Better service and rooms at EconoLodge

Lots of smoking in adjacent hotel rooms (cigarettes and pot)and despite complaints about it staff did nothing about it. WiFi works only occasionally and the staff didn’t seem to care. When I told the front desk at check-out about my dissatisfaction I only got a very snide response.
I notified my company not to ever book at this hotel again.

Santa Fe Suites

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