Name: The Harbor Grand
Address: 111 W Water St, New Buffalo, MI 49117, USA, New Buffalo, New Buffalo, New Buffalo, 49117, United States of America
Rating: 9

Elevator/lift

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Non-smoking rooms

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Parking

Conference Hall

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Local

New Buffalo Railroad Museum

LaPorte Municipal Airport

South Bend International Airport

The Harbor Grand

New Buffalo

child-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

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oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

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annex

basement

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wired-internet-access

smoking

sauna

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safe

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The Harbor Grand is a nice hotel that thinks it's a world class hotel.  Unfortunately, there are many limitations that absolutely do NOT justify their price (particularly in the summer).

Location:  Adjacent to a small boat harbor you a see water, boats, condos, hotels, houses, etc.  Not great, but not bad.  It's a quick walk to downtown New Buffalo, but there's not much in New Buffalo to do. 

Beach: Its a long walk to, frankly, an ugly beach. MI has many stunning beaches - this is not one.  The beach is so crowded on the weekend that it's chaos.  The public parking is limited and chaotic.  Trying to find a place to put your beach chair is chaotic.  And, its not like you can walk down the beach and find a more remote and peaceful place, the beach is so crowded because the majority of the beach is a private with a rude guard shooing people away.  

Hotel: The hotel decor is modern, understated, and well appointed.  The rooms and facilities can seem dark because the walls appear to be black, but it's a good vibe. The hotel is small and built in the same general architecture as most roadside Hampton Inns, so that imposes a lot of limitations.  The front of the hotel is all parking lot view, they call it village view, but its just parking lot.  Oddly, they put the big expensive suites on the front of the hotel so you pay a lot of money to look at asphalt and orange cones.  The hotel was definitely not honest in its description for those rooms.

Staff: The staff was generally nice, but ill-prepared to handle expectations that go along with their high prices.  We made a restaurant reservation for 8 and they put half the group on different sides of the restaurant with plenty of empty tables in between.  It took getting a manager to realize that we could actually sit together, and, by the way, the empty tables remained empty for the entire duration.  Want an extra blanket - need a manager,  AC not working - manager.  Though pleasant, the staff's inability to handle basic tasks needlessly turned simple things into big problems that involved the manager.  

Room:  The room was well decorated but our stay was very disappointing. For instance, there was no side table at the bed so everything had to be put on the floor.  Even though we got a suite - the view was ugly.  You could hear the cars drive in the parking lot, headlights shown through the window, and you could hear every word of every conversation people had as they walked to/from their car.  Awful.  This wouldn't be acceptable if I was staying at a roadside Hampton Inn, but absolutely intolerable when paying $3,000 for a long weekend.

Summary, the hotel tries to be a luxury retreat but misses badly.  You pay high prices for nice decor and road-side motel stay.

Tries to be a luxury retreat but misses badly

Great service, comfortable beds, nice spa (but pricey, we did a 2nd massage at the Revive Spa nearby for much cheaper and actually better).  The Terrace Room is a great restaurant, make a reservation.  Loved the picnic basket breakfast - we brought ours down to the patio of the restaurant to eat every morning.  There is a great sundeck outside the pool/hot tub area.  The rooms without the view are much larger.  We got the Marina View room, because we thought it had a patio, but it just had a door you could open for air, but no way to exit or sit outside.  The Grown Alchemist tolietries are a nice touch.  We used the beach chairs and towels to go to the beach one day and also used the bikes.  They cleaned the rooms every day of our stay (unusual these days at hotels!)  We also loved eating at Brewsters one day.  Great town, very busy, even during the week.  We will be back.

Loved the Harbor Grand

Nice hotel but overpriced for the value of what’s offered. They do not have room service and you are not able to order food to go from the restaurant. Rooms are nice but were not cleaned to the standards I expected for what you pay, bathrooms had a thick layer of dust along the trim and edges.

Not worth the money

Super Place. Well worth the money. A special shout out to Megan Kopp in Reservations. Megan is a super gal. Karen thanks you again for making my daughters engagement something she will remember forever.

Wonder weekend.

Absolutely loved staying at this boutique hotel. From the moment we walked in the door the staff was very friendly and accommodating. Our room was perfect, more of a mini suite with a living area, wet bar and bathroom separated with French doors to the bedroom. Breakfast is brought to you in a picnic basket, you make your selections the night before with the time you’d like it dropped at your door. Our selections were delicious. Highly recommend staying here.

Lovely Boutique Hotel

Beautiful stay with the pool being our favorite part. Very tranquil. Every detail in the room was just gorgeous, contemporary, clean, and perfect in every way. Housekeeping was on time and very efficient. Complimentary breakfast basket is a must. Bring a bottle of wine down to the lobby fireplace :) Thin walls though! Yikes. One (very late) night I could hear a woman giggling through our wall for over an hour. Kept the 4 of us up until she passed out. She must have been in a REALLY great mood due to the laughing continuing the next morning until they checked out. The next day, I heard a couple fighting through the walls which broke my heart for them actually. I heard every word as I was packing up for checkout. Also, with wanting to watch the World Cup in the morning before heading out for the day, the local channels were completely glitchy in sound and picture.  I would stay again without hesitation, but maybe only during the week in the off-season with hopes that we would have no guests next door to hear or have them hear us.

The good and the what you just had to deal with...

Beautiful hotel close to the lakefront. Renovated with a modern feel, everything in the rooms and common areas was immaculate with darker tones and decor. Nice patio with fire tables and located within walking distance to several restaurants. Front desk staff were pretty friendly and helped us check in a little bit early. The lakeside king was slightly smaller than your average hotel room with a great view of the harbor and a view of the lake somewhat far away between the houses. I’m not sure I would pay extra next time for this lake view versus just a view of the harbor. My only real complaint is that we could hear the guests in the room next to us talking. They were using normal conversational volume, so I think the walls must be thin. We were on the top floor and could hear them walking as well. The price is steep, but you get a lot ok return - beautiful atmosphere, good location and breakfast in bed!

Beautiful and modern with great location and amenities but thin walls

Fantastic stay at updated Harbor Grand- just what we we’re looking for in a hotel getaway near Chicago! I wish I had taken more pictures but this hotel was exquisite. The front desk was incredibly friendly when we checked in, the hotel was really pretty and stylish, and our room was so beautiful, modern, and clean- everything I could ask for in a perfect stay! Our room, a king suite, had a beautiful couch and made lounging and relaxing perfect. Breakfast delivered an adorable basket every morning was really a nice touch and super cute. We had dinner one night at the restaurant in the hotel, which was very nice - the ambience and service was excellent, food was good. Can’t wait to plan our next stay!

Can’t wait to return!

The hotel upgrade is exceptional.  Every little detail is very well appointed throughout the room.  Bathroom out of a magazine.  We were there during a big storm.  Fun to watch, great view. The toasty fireplace, super comfortable bed, and high quality furniture/amenities made it a very romantic escape from the weather. The check-in preparation is truly VIP.  Very sleek lobby.  The breakfast containers, utinsels, basket all kept the very tasty food at the right temperatures.  I don't know if I've every had breakfast room service this fresh and appealing. Bravo to everyone.

Bravo!

We had stayed at the Harbor Grand many years ago and thought it was a very good hotel. However, the newly built-out property is exceptional. The interior design is cozy and comfortable. You can tell a top-drawer firm was retained in assuring a unique and contemporary aesthetic. In addition, the staff is concerned about every element of your stay and willing to assist with anything to enhance your enjoyment. It's also nice to know that what has got to be one of the top restaurants in the area, The Terrace Room, is fantastic. The food, staff, and service make dining enjoyable and memorable. We've decided to put The Harbor Grand on our list of regular visits. You will, too, once you visit.

The Harbor Grand

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