Eden Roc Miami Beach

What was good

Staff & Service was excellent

What was bad

We recently stayed at Eden Rock over Memorial Day weekend and had a great stay for the most part. The staff was kind from the moment we checked in, the service by the pool and beach was fast, the guests were very friendly and the hotel as a whole wasn’t overly packed. We read many reviews before booking and the one common trend we saw was that customers were unhappy with the rooms. After completing our stay, It makes sense now. The hotel has many balconies that overlook the water, which is a huge plus. The downfall, the hotel is carpeted - it’s disgusting. Our room had stains on the carpet, but worst of all significant mold. We left some of our luggage on the ground including a jacket inside a backpack that was wet and smelled horrific by our last day. We took photos of the mold and had to let our stuff try to dry before we packed on the balcony. We got home and threw out our luggage and jacket because It was we were concerned for our health. We went to the front desk who at first wasn’t understanding, until we brought down the jacket and asked her to smell It realizing this was a much larger issue. We asked for a later check out, she’d say she’d have to check and then we said the room isn’t usable! You need to put It out of service! The sheets and pillowcases have stains on them. Badly enough that we had to call for new ones - those also have stains. We felt uncomfortable sleeping feeling that the room wasn’t properly cleaned and the smell from the mold. My girlfriend developed a cough over the span of few days before we saw how bad the mold was. We would’ve been booking this again if It weren’t for the outdated room and lack of hygiene. Such a shame.