Name: Springs International Hotel
Address: Kilembe Road, Western Uganda National Parks, Western Uganda National Parks, Western Uganda National Parks, 00000, Uganda
Rating: 5

24-hour reception

Smoking areas

Newspapers

Ticket assistance

Terrace

General

Cable TV

Shower

Toiletries

Rooms

Laundry

Concierge services

Dry-cleaning

Services and amenities

Restaurant

Breakfast/lunch to go

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Parking nearby

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Room amenities

Kasese Airport

Springs International Hotel

Western Uganda National Parks

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The place is completely run down. I had the impression they tried to cheat me with the charges. I left and went to another hotel.

after we paid  for the stay with you the manager refused to give us a room and tried to downgrade us.he said the payment had not come through from you.we had to argue,threathen to call the police .even though we showed him your proof of payment and the confirmation number you sent he refused to allow us access.It was not till after an hour that it showed on one of his friends computers somewhere that he apologised and let us have the room.i think his computers were down so he has your payment services von someone elses computer outside the hotel.As this happened late at night it was probabaly the worst experience we had in uganda dealing with him and the only issue weve ever had with hotels.com

dreadfall

My experience at the hotel was a good one as compared to the other hotels in town. The hotel is located at the hill top giving you a view of the entire Kasese town. You will also be able to catch the warmth of the rising sun while having your breakfast. They have a swimming pool which is something you will not find at any other hotel in Kasese. The meals are quite tasty and you can easily make your order and be rest assured that it will be delivered. Their customer care is good especially when you are served with the a lady such as Stella at the dining. Planning on a trip to Kasese, then Springs should be the place to sleep.

Team building retreat

During our recent stay, Springs International Hotel seemed a lot like a Ugandan version of Fawlty Towers only without the comic genius to make it worth putting up with. Customer-focused service appeared to be against hotel policy and the impression we were given was that guests were a nuisance that distracted from core business – whatever that actually was. The hotel restaurant was the best example of this. A gaggle of staff sat at the edges of the dining room – their attention either buried in their phones or eyeing us suspiciously as though we were illegal squatters. Attempts to obtain service were greeted with an awkward, embarrassed silence of the kind you’d expect if a member of our group had publicly passed wind. Dinner went downhill from there and I needn’t mention the time it took for our food to actually appear (OK, it took nearly 2 hours) – suffice to say that if we stayed again we’d simply go to the restaurant, order, then go back to our rooms and ask them to call us if and when the meal was ready. To be fair, the beds were comfy enough, the AC worked and two out of our three rooms had raging hot water (one had none) which was nice after the mud and grime of the Ruwenzoris. If you do decide to stay at Springs International and go in with low expectations you may come out even.

A Ugandan Fawlty Towers?

We have visited the pool and the bar before we had supper.

The pool attendant is friendly. But the service is poor. Changing rooms are toilets  and they are dirty, the music is incredibly loud, no towels were available. They charge 10.000 UGX p.P - way too much for the poor service.
The restaurant was okay.
The view from the pool area and the restaurant is magnificent, free of charge and needs no service.

Service: Poor

The lowest quality of food and service one can imagine, are being offered this hotel's management. Completely rubbish management, 3rd garde rooms n stale food. Would recommend to avoid this crap hotel

Pathetic service

Reviews are about expectation being met or not. Clearly, The word "international" was taken literally by this reviewer and as such we had hoped for much better standards. 

The property has amazing views but it appears that the owners ran our of money through the construction process. Rooms are very poorly finished and maintained.

FIFA game, no DSTV, let alone a local channel.

Not enough customers so no breakfast buffet. Eggs, bread, juice. coffee and tea. Jam that was stored with the lid open. Hated to imagine how many cockroaches may have feasted on it.

Wanted chicken and chips but they ran out of chicken, Wanted Indian tea, but they ran out of milk. 

We were demanded payment to use the pool even though we were guest of the hotel. Bring your own towels.Want to use the cushion on the lounging chair? Pay for it!

The pool was not clean as the water line was well below the intake of the filtration system. 

Aircon sounds like a cement mixer.

There is no effort made to cater to customers at all. 

This property has GREAT potential. The operators do not seem to care. 

Keep your expectation low and you may be ok.

Springs International Hotel

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