NH Collection Colombo

What was good

Location Breakfast Price

What was bad

I had put down the deposit of $50 towards incidentals using my Amex card when I checked in. I incurred an expense of <₹5000 from breakfast charges. Instead of deducting this amount from the deposit they insisted that I produce the Amex card again. The manager insisted that it was company policy and I could be impersonating someone else which in my opinion is utter nonsense. On the contrary most of the hotels that have stayed in the amount is deducted from the deposit. If it is company policy, then that needs to be changed immediately. Secondly I had forgotten some chocolates in the refrigerator which I realized while I was on the highway to Yala. On my way back the next day I stopped at the hotel and gave the details. The front desk said that they would be contacting housekeeping. I had to wait almost an hour to get the bag from housekeeping. I waited patiently in the lobby and must have gone to the desk a couple of times to remind them. I think 10-15 minutes is reasonable but certainly not one hour. But I'm grateful that the contents of the bag were intact