Name: Punta Marina by Livvo Apartamentos
Address: C/ Las Arenas, 3, Morro Jable, Morro Jable, Morro Jable, 35625, Spain
Rating: 8

Smoke-free property

Garden

Terrace

No elevators

General

Family room

Rooms

Free Wi-Fi

Internet

Spanish

German

English

Languages Spoken

Swimming pool

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Matorral Beach

Morro Jable Shopping Centre

Jandia Golf Course

Las Coloradas

Punta Marina by Livvo Apartamentos

Morro Jable

Basic small complex with good size apartment, good location and decent pool.

Sorry to have to say this but beware of this hotel chain if you think you as guest are taking care of when you are injured at the hotels.

We have waited a long time for a review with the hope of changing attitude to our problem but cannot wait any longer.
The rating is entirely dependent on the attitude of the management not the hotel as such.

Punta Marina is one of the hotels in Esmeralda Resorts in Fuerteventura.
In our opinion the hotel is nice and suites us, a couple with age of the end of 60.
But unfortunately this hotel does not take responsibility for accidents that are due to their own negligence.
We, my wife and I, had booked 10 days at Punta Marina in February 2019.
On the 2nd day we were going for a jog along the beach but didn´t get that far.
We were going out the nearest path across the "back door" of the hotel towards the boardwalk.
It was morning and the way out of the hotel slopes down and closed to the end of the path the slope increases.
Adjacent pool area was made clean in the morning and it was also washed over the tile-covered walkway which became slippery as ice.
One can expect to be warned of wet floors but not!
The narrow passage is without railings and my wife slipped on the slippery steep part closest to the gate so badly that she got strong pains in the foot. 
We returned to our hotel room and informed the reception about what had happened. 
After just a few hours they put slip-protection tape on that part of the path. 

When the pain did not settle but was strengthened, we had to seek medical advice later that day. The doctor could detect bone fractures near the foot.

We were asked (from Punta Marina) to contact the intermediary of the hotel service for handling the accident notification, even though the hotel was responsible for it.. 
We asked Esmaralda resorts to investigate if they had insurance coverage covering the loss of 8 of the days we could not take advantage of. 
They did but it turned out that their insurance did not give anything because of their negligence. 
The responsibility was entirely at the hotel.
After that answer we are told that the hotel does not care if their guests are injured in the hotel even though it is because of mistake from the hotel. 
They didn´t even warned of the danger of slippery sloping floors. 
One apologizes but no more! 
The whole thing involved expensive medical expenses, both in Spain and Sweden but most negatively was not being able to use our holiday and the handicap with long-term rehabilitation until May. 
Other booked trips could not be used because of the long rehabilitation. 
We believe that the hotel has a responsibility and should replace us at least for lost days, but they don´t even for that. 
We are forced to try legal assistance to resolve the dispute, as the hotel is cold-minded and does not consider itself to have any part in the accident.

Oväntad attityd av hotellkedjan

It was really nice to stay here! Some remarks: if there is a safety deposit in the room, why are we expected to pay 2€ per day for it? The same is true for the wifi, if you want it in your room, you have to pay extra for it.I would like to mention also, that the cleaning staff should be more quiet, it is really disturbing to hear them shouting to each other early in the morning.

Nice place to stay

Price was reasonable but as low to expect such poor standards!

Appalling - no hot water from around 8PM until the mornings !!! Came from town after beach later and could not take hot shower. Disgrace!

Cockroaches, varying standards of cleaning, not nice lady at reception - telling us to take both key cards in case one stops working (instead of saying not to worry and call her if that happens !), asking to come to reception between 9:00-10:00am to sign some forms (!!!! I don't get up that early on holidays !!), unclear key collection instructions, back gates locked/key not working which meant going around half kilometre with shopping bags, smell (cigarettes?) at the apartment, fridge so loud it made it hard to fall asleep.

Nicht gut ! Not nice at all ! ACHTUNG - NO HOT WATER AT NIGHTS *****

Read reviews of problems with accessing these apartments so I rang before I left England to gain keycode and this worked well - although it take a few phone calls to get through. They have got a web site so I would suggest contacting them by that method. The reception is only open 10:00 - 12:00 Mon-Sat. Not mentioned but it does have a good library for borrowing books. The complex does seem German biased (as does the resort) but found no problems, although maybe why the receptionist was not the most receptive of people . Apartments themselves were clean and cleaned every other day, the inside is on 3 levels lounge and terrace in the middle with kitchen and bathroom down and bedroom upstairs and all open plan. The terrace was nice with table and chairs and 2 sun loungers - a nice bonus. Unusually for us the weather was excellent for February and the sun shone on the terrace 10:00-15:00. The location is good close to the beach and restaurants in both Jandia and Morro Jable. Others have mentioned steep steps to the beach but there is a gated exit by the pool which is relatively flat which takes you down to beach level (actually to the back of the petrol station).

Good Location close to amenities and beach

Arrived at hotel around 20.00, rang number on box a few times to get our keycard out of safe but no answer and after long journey didnt really need this we just wanted to check in, so ended up ringing emergency contact and to be fair got answer straight away and retrieved card key. Apartment was clean and tidy with kettle, toaster, microwave, 2 ring electric hob which was great for self catering as in previous hotel there was no kettle or microwave. Tv has no English channels but does have German which is one of the reasons we won't stay here again, I know your on holiday but we wasn't out 24 hrs and did spend time in apartment. Apartment is open plan across 3 levels and i became unwell the last 2 days of the holiday so was getting up quite early, missed not having a bedroom door to shut so I was creeping around so as not to disturb my husband. We were unable to connect to WiFi as it wasn't working. Complex was very dark at night on stairs and around pool because the lights were broken/bulbs needed replacing and I mentioned this in the questionnaire your given when you leave. There is a fab spar about 10 min walk in old town and a brilliant Chinese shop that sold everything you could ever need even the kitchen sink!!! The apartment was in a really good location, it was clean, tidy and the only reasons we won't stay again is because English people aren't really catered for and the open plan apartment, I knew it was open plan before we went but I didn't think it would be an issue. 

Not for english

Lots of steps and hilly both in the complex and to beach and shops. Reception hours very short 10 till 12. We had to telephone to get code to open safe for apt key.

Steps, hilly, poor reception. Clean.

NO help at all from the staf! 
No understanding, NO flexibility. 
Keycard didnot work when webbplats arrived, have to wait a longtime before answer at Phone. 
Morro Jable nice place, and The beach realy lovely! 

 

Holiday 

Nice apartement close to the beach, and everything clean.

Nice structure

The accommodation is very basic. It is clean and is in a good location and adequate.

Punta Marina by Livvo Apartamentos

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