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leisure, family
July 2024
2 Bedrooms Apartment with balcony and with city view (child meal not included), 5 nights
What was good
Only the location..and Maria's treatment 🤍
What was bad
It is not enough for six people.. as two of my children slept in the kitchen on a sofa that was converted into a bed.. The air conditioner in the main room did not work and we found it very difficult to sleep and rest as we had to open the windows and the noise from the cars was unbelievable.
Dear Mr.Adibah,
Thank you for your feedback and for the kind words about our location and Maria's attitude. We are sincerely sorry for the inconveniences! The comfort of our guests is our priority, and we deeply regret that your expectations were not met.
We also apologize for the faulty air conditioner and the inconvenience caused by street noise.
Your feedback has been shared with our technical department and landscaping team to avoid similar situations in the future.
We hope that you will give us another chance to demonstrate our level of service. We look forward to welcoming you again.
Regards,
GM Apartments Team
leisure, company
June 2024
2 Bedrooms Apartment with balcony and with city view, 7 nights
What was good
It's situated in the most busy Tverskaya Street and is readily accessible by 3 metro stations. The main attractions Red Square, St Basil's Cathedral, Kremlin are all within short walking distance.
What was bad
The two bedrooms are fairly good, just air-conditioner of one of the bedroom doesn't work well (no cold wind comes out) and mattress of the other bedroom sinks when lying on it.
The whole place might have a renovation but touch-up seems mainly in the
Dear Mr.Hon Wah,
Thank you for such a detailed review of your stay. We are glad that our convenient location on has made your stay comfortable.
We are sorry that you have encountered inconveniences related to the air conditioning, the mattress and the condition of some things in the apartment. Your comments have already been sent to the relevant departments to resolve these issues as soon as possible.
Also, thank you for your feedback about the bathroom, kitchen equipment and slow internet. These aspects have already been included in the list of priorities.
Your suggestion to provide more detailed instructions on the washing machine the check-in instructions will be taken into account.
As for email response - we mainly contact our guests on Whatsapp, that is why there was no response by email.
Thank you again for your feedback and hope that we will have the opportunity to welcome you again by providing better accommodation.
Regards,
GM Apartments Team