Name: CittaVivere Suites
Address: Santa Rosa Road Barangay Francisco,Santa Rosa Road, Tagaytay, Tagaytay, Tagaytay, 4120, Philippines
Rating: 4

Garden

General

Restaurant

Meals

Wi-Fi

Internet

Location

At the hotel

Ninoy Aquino International Airport

CittaVivere Suites

Tagaytay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

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23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Not even a 1 star this hotel deserve. By the way, its not a hotel, its INN. Will never go back. To the other clients, if you wanted to get sick because of the bed sheets and pillows, you have to try booking this what they called” hotel”. Bluff.Scammers. This is the worst “hotel” I ever booked in my whole life via online. Its ridiculous, worst and unreliable! You call this suite?Really?You better call it,” apartment or INN.I will tell the story how did this property ruin our family vacation. First of all, we arrived around 3pm. Upon check in, the staff( girl) asked me whats my name and double check it in the computer. She said,” there was no booking”. I was shocked and immediately told her that i booked through”, hotel.com. I booked family room good for 6 people( adults). It was clearly stated in the description that its good for 6 people- all adults and no age limit.She insisted that they are only related to AGODA, or booking.com and not hotel.com, its funny. It was my first time to use hotel.com and this is what happened to that first time. I really regret that i didn’t book agoda at this time. Before booking hotel, i tried to compare the price of agoda and hotel,com and seems that hotelcom is way cheaper but was totally wrong. Upon reservation, i am supposed to pay 4,999 pesos for 6 people. But i have to pay more 500 pesos at hotel.com after realizing that the date which i booked was wrong! So then i paid extra 500 again just to change the date. 
Secondly, the staff asked me that my booking was not updated. Again i was shocked. Terribly shocked.Whats happening to the staff of this hotel?then explained to her that I already paid to hotel.com for the mistake of date after booking and showed her the updated confirmation voucher. 
Third, she asked me how old are the two people with us?  Its annoying.I booked for 6 people family room with no age limit! Then she insisted that i have to pay more 800 pesos because its their policy that the rooms are for four adults and 2 kids only which is not stated during my booking process. I paid for 6 ADULTS.So i insisted to her that its not what i paid for.But she does not allow us to check in. I am tired and my whole family are tired so just to finish the conversation with the stupid staff, i told her that i will book another one more room thru AGODA. So i paid 2,000 more at agoda. Maybe you are wondering why didn’t i choose to pay 800 cash? Its because i do not have enough cash during that time so i choose to book the room via creditcard at agoda online app. So there it goes. I am so upset after check in so i called the costumer service of hotelcom. the agent told me that she talked to the manager so she said that everything is ok now. We will be allow to stay at one room without any additional charge but its already late since i already booked another room to agoda. I called the manager of the property for refund. But he said that i have to ask the refund to agoda since i booked to them via online app. I understood that,  but i cannot trust this property anymore. I doubt that they will still refund me so my husband and i decided to take the room and not cancel it in agoda. This CITTAVIVIERE suite is not a suite, not a hotel. Its an apartment or an INN! Before booking this property, i read a lot of negative and bad comments about them, you may want to search via facebook, trip advisor reviews and here at agoda. Staff scam and ask additional payment. I believe that the manager knows it. I believe that as an owner, he must check whats going on at his property based on the comments of the clients right? I am not a judgemental person until I experience it in my own. I DO NOT JUDGE THE HOTEL BASED ON THE REVIEWS, so i tried it myself with my family. All i can say is, ALL NEGATIVE COMMENTS HERE ARE TRUE AND 100%CORRECT. Far From the city and malls. Towels and bed sheets are very dirty.I took pictures and i have evidences.Hot water are only at the specific rooms as my parent’s room do not have hot water. No water at the toilet, cannot use the flush. No free bottle of water! No wifi.There are insects in the room, ants, flies and even worm. If you don’t have a car,it would be difficult for you to find this place, its very far from city proper. My parents are very disappointed. The owner must really set an improvement with his property, also he must orient his staffs carefully. How can you even call it suite? That’s funny,eh? You cannot even sleep properly because its too noisy.And there’s more, in the morning, my husband went down to follow up the breakfast, he has been there for almost 30 minutes but there is no staff.There is only one staff available for this whole property and she is doing every work and attending the clients needs. She does cooking for breakfast so there is no staff at the front desk.Tv has no signal, very poor service. You know whats painful here? I paid 4,999 at first, then additional 500 pesos for changing the date. Thats, 4,999 + 500 = 5,499 (hotel.com) and 2,091 ( agoda) = 7,590. I spent 7,590 for 6 people at this dirty and very poor property. With that money, i can book a 4 star hotel at the city proper of tagaytay for 6 people with no additional charge. Yung akala mo makakamura ka, mas mapapamahal ka pa. Seriously waste of money.Its a big no no hotel. No good. never book this place. You’ll just ruined your vacation at tagaytay. I experienced it in my own so i confirmed all the negative comments about this place. Agoda or other online booking site should not include this property, its not worth it.

Worst!

Booked this place without seeing the reviews. We got scared how poorly this place was rated but what we experienced was actually good. It’s simple, the room is clean and it’s very affordable. Nothing to expect much, but we felt comfortable staying here over night. We stayed in room 10. The room was spacious. Aircon is cooling very well, wifi is okay, sheets are white and clean, hot water in the shower is available. You can here cars passing outside but it’s bearable. We still had a good sleep. This place is great for travellers on a tight budget. Breakfast was okay. No menu, you’ll be served what is available, I think but I’m not sure. We had bottled water, coffee, egg, tocino and rice. It was delivered to our room at around 7:30 while we were still sleeping but it’s okay. Who doesn’t like waking up to find a plate of breakfast. I think you should give it a try yourself if you just want to stay in a budget friendly, clean place while you’re in Tagaytay.

Simple, clean, affordable

cittavivire is located  in Tagaytay Sta rosa Road, Brgy. Francisco, Tagaytay City, Cavite.
no staff in the reception area, (mostly male). rooms are small. security is an issue specially on ground floor rooms where there is a door connecting to the wash area. no hot shower, cable connection is poor.  breakfast is served but the food is cold. the only consolation is that the hotel is near loumar's restaurant. but for budget concious travelers, this is the hotel for you.

value for money but poor service.

Definitely not a value for money.  The staff failed to reserve us rooms despite of my online booking and I even texted them to confirm my reservations. Despite their confirmation, we had to wait for them to sort out their discrepancies. Rooms are okay but noise from the main road kept us from sleeping.

Don't expect too much

Nice exterior/interior, noisy place due to location but helpful staff!

Pros: Accesible to public transport.

Cons: Tables/door lock need to be fixed. Please improve breakfast menu.

Location: Just across Loumars Cafe which is a very nice restaurant :)

It was along the highway so expect too much noise from the vehicles passing esp the loud motorcycles. Staff were helpful with our queries but they need more trainings. Table inside Room 18 needs to be fixed, as it is moving while we eat. No mini-bar, no coffee/tea making machines. Hard to lock the door. Comfortable stay and linens are clean BUT inside of their pillows are full of molds when I inspected. So they should have change these ASAP and check this once in a while.

CittaVivere Suites

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