Name: Hotel Casa de la Luna
Address: José Bernardo Alcedo 250, Urbanizacion Patazca, Chiclayo, Chiclayo, Chiclayo, Chiclayo, 14000, Peru
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Terrace

Outdoor furniture

General

Non-smoking rooms

Trouser press

Family room

Smoke Detector

Rooms

Ironing

Laundry

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Parking

Parking nearby

Swimming pool

Spa tub

Outdoor pool

Pool and beach

Business center

Business

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Location

At the hotel

Captain José Abelardo Quiñones González International Airport

Hotel Casa de la Luna

Chiclayo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Hotel is aceptable, the room has good quality bed, pellows, closet, refrigirator with snacks, just becarful because each snack is costly, the hot water runs quik, the problem is that there is no ELEVATOR, the Breakfast is a wanderful buffet, I believe this hotel qualifies for a 2.5 star category it needs an Elevator to be a 3 star hotel, the location is a little be difficult but is a safe place near a big avenue, if you need a taxi ask the hotel clerk to call for you. I visited the archeological site of TUCUME the Valley of the Piramids, it takes at list 3 days to visit all the TUCUME piramids.

Nice but needs improvement

The hotel is on a quiet side street close to a busy area. No nearby restaurants but there's a Metro Store a few blocks away for snacks and necessaries.
The WiFi , and the cable TV, went kaput while I was there. No one seemed authorized to call a repair person even tho it affected front desk services like credit card billing.
Nice clean hotel with AIR CONDITIONING which is a plus as many hotels in this price range do not offer AC.

Employees are great but not empowered to fix problems

Stayed here for 2 weeks, it was like a second home! The staff was really kind, the room was everyday perfectly cleaned, the laundry service was fast, and the food at the restaurant was excellent! 
It's in a residential area, very quiet and safe, and the taxis are so low priced you can surely get one every time you want to go somewhere else. 
There is no lift, so be prepared to do some stairs. Our room was not very big, it was essential, but ok.

Food is great!

My spouse and I stayed 5 nights.  The room was in front on 2nd floor next to conference room. It was noisy, but mostly from external sources -- dog barking, horns, etc. One evening there was a meeting next door and it did not end until 11pm, so there was internal noise then.  The room was spacious and clean, and everything worked. The air conditioning is a plus.  The restaurant in the hotel is adequate, not gourmet, but the menu is very comprehensive and pisco sours are great.  My only complaint is that the staff, while very gracious, did not speak any English.  That made it difficult to convey messages from the university that was hosting me. I would return.

Three-star rating is accurate

Only stayed 1 night - which was too much. The hotel's hallways are LOUD, we had a schollclass roaming about the hotel and NOBODY of the staff nor of the teachers made a stop to this terror! Even in the restaurant they raomed and only after I myself really raised my voice LOUD for some tranquility to be able to have a decent conversions ourselves some hotel guy came and took a look, but did not call those kids for raison! 
In the business room was some kind of speech, yet with open doors which also contributed to the loudness. Yet this one was ended in a decent time.
The rooms have the charme of a cheap closet, the fridge in the room alreasy on the outside was terribly dirty mst not have seen a cleaning rag for years. Don't bother to open the curtains: the only thing you'll see is a air shaft. It seems that the staff  is still in learning modus and for this everything takes a while. 
And it's 12 blooks from the center - which we were told - and no other restaurants around. So you are more or less forced to dine in.
My fazit: NEVER again, avoid this one!

Loud, far far away and unqualified staff!

Found insects in the room, tables and bed!
Asked for a smoothie and I found a piece of plastic inside!
No knife to spread marmalade on toast and no napkins.
Thin walls, could hear people coughing and clearing their through.
Stay two nights and move to a different place where we finish our vacation happy!
A dissatisfied guest!

Hotel Casa de la Luna

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