Name: The Crossing Backpackers
Address: 9 Erua Road East (Off SH4), National Park Village, Ruapehu, National Park Village, National Park Village, National Park Village, 3948, New Zealand
Rating: 9

24-hour reception

Smoking areas

Smoke-free property

Heating

Security guard

Express check-in/check-out

Garden

Terrace

Outdoor furniture

General

Non-smoking rooms

Family room

Indoor Fireplace

Rooms

Laundry

Luggage storage

Services and amenities

Common kitchen

Kitchen

Meals

Free Wi-Fi

Internet access

Internet

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Library

Bike rental

Barbecue grill(s)

Billiards

Hiking

Picnic area

Fishing

Sun Deck

Ping-Pong

Recreation

Parking

Parking nearby

Free Parking on Premises

Spa tub

Pool and beach

Cycling

Sports

First Aid Kit

Beauty and wellness

Playroom

Family/Kid Friendly

Kids

Skiing

Skiing Off-site

Winter sports

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

The Crossing Backpackers

National Park Village

No staff on site. We were the only people staying and it felt unsafe. Doors to the building were unlocked and open to anyone to enter. The contact 'Mike' was in the Philippines, and was unhelpful. We were given the wrong room. Booked a family room for 5 with a bunk bed, double bed and a single. The single bed was a bunk on top of the double. Not suitable for our friend over 6ft tall. Mike said that was the right room. We initially wanted the family room with ensuite but were told that wasn't available (weird, since no one else was there). Room wasn't clean, there was an m&m on the floor. Female bathrooms had chopped hair in the sinks. People came in as 'cleaners' when we popped to the shops for 10 minutes. Apparently stayed in the house behind the lodge and felt like they waited for us to leave before coming inside. Sneaky and rude - didn't introduce themselves earlier when we were at the lodge all afternoon. They appeared to be tourists, probably working illegally. The lodge was 15degrees the entire time. We were cold from the walk and messaged Mike saying we were cold and asked for some wood for the fire. He said fire doesn't work and 15 degrees was a 'good temperature', the central heating kicked in only when the temp dropped below 13 degrees. Didn't help us further. It was warmer outside. There were no extra blankets offered. Spa wasn't working and probably hasn't for ages. Showers were hot and kitchen appliances worked fine - the only positives really. Overall, a poor stay.

Unsafe and unhelpful

Good - The room was simple but practical, we were upgraded to 8 beds for 6 of us so we could have more space which was very nice. Facilities were good with the option of own cubical showers. Fun movie room in what looks like a cupboard with table tennis and couches. Kitchens were well equipped.

Bad - WiFi was given with vouchers (200 MB each person) which was very limiting and no signal in the room to use personal data or calls.

Great Facilities and Location

One of many stays here, always a hit with the kids with the rustic games room, secret narnia cinema room and daisy the pig. Highly recommended for value for money and easy access to both ski fields (car park booking allowing).

Family friendly stay close to ski fields

We stayed here for four nights during winter season. The Whakapapa skiing region is just a 20-minute drive away and easy to reach. To rooms are clean and tidy, all communal areas (kitchen, bathrooms, games room) were nice and clean, way better than other hostels we've stayed in!
The owners gave us an upgrade from a double room to a family room, with own kitchenette and bathroom as well as a terrasse, due to no other visitors. that just added to the overall positive impression of this place.

So if you're looking for an affordable place to stay and relax, away from busy city life and within close proximity to Mt Ruhapehu and the Tongariro Alpine Crossing - I can highly recommend The Crossing Backpackers!

Affordable, clean and accomodating

This is a great place to get away from the city. 
Awesome, friendly budget accommodation. Rooms are spacious. The shared kitchen is well equipped and sparkling clean.  All areas are clean and warm.
We regularly come down as a family. The movie room and social area is great for the kids to unwind after an active day. 
This trip was just me. This is an ideal base for adventures.

Great place to get away from it all

We had 2 rooms of 6 bunks for 2 nights. Did a snowcraft exercise and climb of Mt Ruapehu on the Saturday, and a walk of the Marton Sash & Door trail on the Sunday. The bunk rooms were very hot with the overnight heating so we kept the windows open the second night. Kitchen was well equipped although there was only one teaspoon. The dining area was roomy and warm and the lounge was cosy with the fire on. The bathrooms could do with more ventilation - the floors in particular were wet and slippery a lot of the time. More rubber matting would also be good.

Tramping club group of 12

We've been staying at the Crossing for a number of years and the new-ish owners have made a great job of keeping the kitchen and dining areas clean and today, as well as stocked with plenty of cutlery, utensils and tea towels. There's also a lot of great signage and information about. The bunks are very comfortable and we love staying here because it's central in-between Whakapapa and Turoa so we have a choice of the two.

Affordable and accommodating

Clean, friendly, great facilities: kitchen, showers etc. Friendly owners. Awesome. Stayed in shared dorm and the other guests were also friendly. Take your own groceries due to location. But I'd recommend this place to anyone

This place is awesome

Lovely host who looked after us and made sure we had a comfortable visit. Great location and amenities - clean kitchen for cooking breakfast. Very clean and warm room for those winter months. Great value for backpackers

Great convenient location and value for money

Good value for money, we stayed in a family room with a private toilet. The room was clean, spacious & great heating. large common kitchen area, nice outdoor space with animals.A big thumbs up for Daisy,the pig. Friendly staff.Great location

The Crossing Backpackers

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