Ooedo Onsen Monogatari Unzen Toyokan

I was as little apprehensive staying here given the poor ratings, but I couldn't have been happier. Staff were friendly, and made an effort, although only 1 reception girl spoke any English. I had a Japanese style room overlooking the lake. It was massive, and very comfortable. The only issue was that the windows weren't double glazed, and it was freezing outside (-8c overnight), and the sitting area got extremely cold. I guess it doesn't normally get this cold though. The room was warm with the sliding doors closed. The onsen were perfectly acceptable. The rooftop one was great in the snow! I had half board. The food options were extensive at both breakfast and dinner. If you don't eat Japanese food the choice will be quite limited though. Good selection of free drinks, and decent selection of paid for alcoholic drinks. There's loads of common areas and places to relax. A previous commenter mentioned the long corridors, which is true, the wrong room can mean long walks to the onsen and restaurant. Overall, 5*. But remember this is a JAPANESE hotel, catering to domestic tourists, so don't expect an international style hotel!