Name: Ryokan Nashimiya Onsen
Address: Kodachi 1236, Fujikawaguchiko, Fujikawaguchiko, Fujikawaguchiko, 401-0302, Japan
Rating: 3

Air conditioning

Heating

General

Family room

Rooms

Laundry

Luggage storage

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Ryokan Nashimiya Onsen

Fujikawaguchiko

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

For the price, it is an okay place to rest your head. This being said, our room was a dust box! Immediately upon entering the room, you can smell the dust. After a couple hours in the room (at night), both my friend and I were greatly affected by the dust build up in the room (and this is with the windows open). We could not get out soon enough. Also, in the morning, the staff rushed around "cleaning" rooms, which was very off-putting.

Cheap, but you'll pay!

We came to this hotel in April 14. As it was a last minute booking, most of the other hotels recommended on tripadvisor were booked out. Since I wasn't keen to spend more than USD450/night for a more expensive hotel (those still had rooms available), I booked a room with this ryokan.

 It cost about 250USD+/night. That's still not cheap and normally you'd expect at least a properly maintained place. However, the room we got was absolutely tiny. The heater didn't work very well. Worse, there wasnt even a wash basin in our room (no private toilet and bath might still be endurable). We had to go to the public wash basin just to brush our teeth.

The hotel staff don't speak a single word of English either. My advise for fellow travellers looking to stay here: look elsewhere unless you really don't have a choice.

Cheap but not good

We stayed for two nights during the first week of November. The place and facilities were clean, though old - some of the fixtures such as one or two lighting points in the room were not working. We choose the option with breakfast, and the food provided was actually very tasty. 

Bathing facilities are all shared, onsen-style, so for those who are not comfortable with the Japanese style of public bathing, you may want to take note. 

However, the owners of this ryokan have absolutely no clue as to how to treat their guests. We arrived at 9:30pm, and the check in handled very brusquely, with very little information provided to us such as check out time and where all the facilities are located etc. We had to asked where the bathing and toilet facilities were located and were informed that we can only use the public bath up till 10pm. So we had to rushed to shower since there were no bathing facilities in the room. The man at the reception basically answered our questions in grunts. 

During our last day, they came knocking at our room at 10am saying that we had to check out exactly at 10am. Hence we packed our bags and were at the lobby for check out by 10:15am. However, they insisted that we should pay 2000 yen for the 15 minutes of late check out. Note that we were the only customers staying there at the time, the rest of the guesthouse was empty, hence there was no real pressing need to be so strict about the adherence of the check out time. Subsequently when we refused to pay the 2000 yen (18 USD) for the late 15 minutes, they started abusing us verbally and one of the man at the reception counter actually moved to try to have my luggage and belongings removed from the lobby. 

As we had rushed to pack to meet their check out time, our belongings were in a very disheveled state. I had to take another 5 minutes to put everything together while the owners/reception personnel were standing around me muttering curses all the time. When we finally stepped out of the guesthouse, the owner threw salt at us, which was a Japanese superstition to ward off unwelcomed guests or bad luck. 

I have managed a backpackers hostel myself and we would never in our wildest dream treat our paying customers in such a shabby manner! 

Based on the reviews here, it seems as though it is not the first time the owners have behaved in such atrocious manner, so I would definitely warned anyone interested to stay away from this ryokan. There are plenty of other options are the Kawaguchiko area.

Horrendous customer service

First of all, the hotel was named something else then on our booking, so we didn't find it right away. Second, the staff couldn't speak one single English word. The room was too simple for the price. We knew it was a ryokan, but the madress thing was hidden and hard to find. We could hear all sounds from around us. No shower except public ones in the "onsen", and where you change clothes is poorly covered so you can see right trough it from the hall, so some guys passed me when I changed. Check out was 10:00, and exact 10:00 they called our room to tell us to check out! That is so rude. They were not any friendly at all. We asked to store our luggage there when we wanted to walk around, but that wasn't possible. They also had to look up what it meant. And when they said another place we could store it, they were just small lockers. And then we walked back to sit in the lobby until the train, but they locked the doors!! 10.40! I've never met so unfriendly staff before. What a nighmare.

Ryokan Nashimiya Onsen

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