Name: Hotel Coklat Makassar
Address: Jalan Onta Lama 2A Makassar 90132,Jalan Onta Lama, Makassar, Makassar, Makassar, 90312, Indonesia
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

General

Room service

Minibar

Rooms

Laundry

Deposit boxes

Services and amenities

Restaurant

Meals

Wi-Fi

Internet access

In-room internet

Internet

Airport transportation

Transfer services

Transfer

Parking

Meeting and presentation facilities

Conference Hall

Business

Massage

Beauty and wellness

Location

At the hotel

Room amenities

Sultan Hasanuddin International Airport

Hotel Coklat Makassar

Makassar

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Upon arrival I had to wait around 30 minutes for the five (!) employees to find my booking. They didn't, but eventually gave me a room. My booking was a non smoking room, but the room was a smoking room. The smell was really annoying, so I asked to change. Now, listen to this conversation:

Me: Can I have a non smoking room, please?
Employee 1: you want to smoke?
Me: No. Not at all, no smoking. I want a non smoking room, is that possible?
Employee 1: you can smoke in the room. 
Me: but I don't want. I want a non smoking room, ok? No smoking.
(Employees talking) 
Employee 1: your room is a non smoking room
Me: you just told me that I could smoke in the room, how can it be a non smoking room?
Employee 1: you have a non smoking room. 
Me: but it is really smelly, and it bothers me. People have been smoking a lot there and I would like a non smoking room, please.
Employee 2: you have a non smoking room. 
(Employees talking)
Me: ok, what can you offer me? 
Employee 1: take out smell. I'm sorry.

... So I gave up, and they gave me a spray with aroma to take out the smell.

The same evening I ordered a taxi the next morning, because I wanted to go to the airport early. When i checked out the taxi was not there, so I asked where it was, and the answer was "So do you want me to call a taxi?" 

Well, this is the example of bad communication, chaos and a complete mess of this hotel. They were polite, and of course - the main problem was language. However, I expect to be treated as a guest when it comes to non smoking preferences. 

The room big, but boring, without a window and a bit worn. My sheet was dirty and the toilet did not flush. 

Wifi: No signal in room, and in the corridor the wifi signal was good, but did not work. The only possibility was in the lobby.

Breakfast ok. Toast, jam, noodles, rice etc. No milk for cereals.

This might seem like a review written by a person who complains about everything and gives bad scores because of small issues. However, I never complain in reviews like this unless I feel it is necessary, because I know the importance of TA, yelp etc.  Please check out my other reviews.

A rather bad stay

i stay there twice, the staff are quite polite, the breakfast was okay but lack of variations, the room when the first time i get there it's quite clean and the last time it's rather dirty because of stains, the  location was quite good, it is near ratu indah mall and a few kilos to losari beach

budget hotel

Rooms are pretty ok with a small TV and bathroom, the room i stayed in could need a bit of renovation work as some parts were literarily falling apart. The location is a bit far from Pantai Losari but you can reach there by first taking a 10 minute walk from the hotel to Jln Cendrawasi and then take one of the small blue taxis they call angkota(?)/pete-pete(?)/etc. The ride will be about 15-20 minutes and costs only 3000 RP.

The best thing about this hotel is the staff and that is what makes the stay all worth it. They are extremely helpful with any kind of issues you might have. I have rarely met more helpful hotel staff than at this hotel.

You dont need to ask yourself why you should choose this hotel, instead you should ask yourself why you want to go to Makassar. If for some reason you still have to go then i would gladly recommend this hotel. If i need to go back to Makassar and stay a night again i will definitely choose this hotel again.

Hotel Coklat Makassar

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