Name: AppartHotel Douai Gare
Address: 115-125 Rue Leon Escoffier, Douai, Douai, Douai, 59500, France
Rating: 0

Smoke-free property

Terrace

No elevators

General

Laundry

Services and amenities

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Lille Airport

Lille Natural History Museum

Jean-Baptiste Lebas Square

Porte de Paris

Theater Sebastopol

Lille Grand Palais

Le Palais des Beaux Arts de Lille

Rihour Square

Lille Grand Square

Old Stock Exchange

Opera House

Henri Matisse Park

Lille Cathedral

Museum of the Gunners

Citadel of Lille

AppartHotel Douai Gare

Douai

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

1. Apartment was on 2nd floor which was too high for my 67 year old dad to climb. Booking did not mention which floor we would get or we would have chosen another hotel.2. Even though our booking requested stay for 4 adults and 3 children, Hotel was set up for 5 guests as it had 5 beds, 5 teaspoons, 5 forks and 5 knives only.3. We paid by debit card so were expecting to be given a pin at reception address given in an email but when we got there, we found no oneTo top it all, there was no electricity or heating all through night meaning we had to spend night in dark and freezing cold nearing 0 degree celsius. Kids were extremely scared so we had to scramble up and stay in drawing room all night with not even a blink of sleep. We repeatedly tried to reach out to hotels.com and the hotel's management - spending nearly 4 hours of international talk time. Although hotels.com staff was supportive, the hotel's management showed no response at all. Even in the morning, no one showed courtesy to call us back or respond to emails that we had sent overnight.The hotel's management constantly declined our calls. It was after nearly 6 missed calls that my call was picked up and I explained this really upsetting sotuation to the management. It was of course no news to them as they were aware but were ignoring us. In the end of the call, we both agreed that I will vacate the hotel asap and I will get a full refund for 10 nights but no refund has been given so far

AppartHotel Douai Gare

Main amenities of the apartment

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Available rooms

Location

Description of the apartment

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