Name: Guesthouse Nelson
Address: General Pedro Briceño E1-82, Quito, Quito, Quito, 170403, Ecuador
Rating: 4

24-hour reception

Smoking areas

Ticket assistance

Terrace

General

Laundry

Concierge services

Luggage storage

Services and amenities

Breakfast

Common kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Mariscal Sucre International Airport

Guesthouse Nelson

Quito

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My partner and I booked this hotel through the wotif website. Upon arrival the place was all locked up, windows barred and in a moderately dodgy part of town. We knocked on the door several times and rang the door bell continually for 30 minutes but no one came to open the door. (It was not late, maybe 4pm). We eventually decided it was best we find somewhere else as it was now getting later and we had all our belongings with us, also the historical precinct is renowned for muggings at night. We found a humble little hostel about 5 blocks away that was nothing flash but staff were very friendly and helpful. They even called the contact number for the Guesthouse Nelson and spoke to someone who claims no-one had rung the bell and we must have been at the wrong address (which we were not as we confirmed the address). They claimed if we came back they would let us in. We went back the following morning as we had a 2 night booking and it was the same story. Knocking and buzzing the bell for 30mins and no reply. 
I am not convinced this is acutally a hotel. Don't book this unless you want problems.

Is this even a hotel?

I really hope Expedia will reconsider representing this facility. The owner of the "Guest House" is never there and does not provide ANY of the items listed on the Expedia website-there is no hot water. -bad odor coming from the toilet.-old stained bedding -no toiletries (we were provided with one soap bar for two weeks stay)-no daily cleaning (he did not do ANY cleaning of the room during our 2 weeks stay, did not even remove the garbage. We collected our garbage in our own bags on the small balcony as there was no place to remove it to)-he did not replace our towels. We had to ask other guest for support in getting in touch with him in order to receive clean towels and toilet paper) and during 2 weeks he replace our towels 3 times.-the room was very cold at night and the owner did not provide us with additional blankets.I inquire about bedding change after one week and offered to wash it in my own time using my own detergent. All I asked is to be able to use his washing machine. I was told that the charge will be $4.00 for washing and drying! At that time we decided to leave the hotel and stay somewhere else. When we came back at the end of our paid stay to gather the rest of our belongings the garbage was still there. No one entered the room to do ANYTHING. Thankfully we speak enough Spanish to communicate as the owner does not speak ANY English..Please stay AWAY form the hotels that do not allow cancellation. We can provide pictures upon request.

Please stay AWAY from this "hotel"!!!

We arrived at 8am, and the hotel staff didn’t come to work until 11am. We sat on the front step waiting for HOURS. We think they were all hungover from a big festival the night before. When we did get checked in, they couldn’t find our hotels.com reservation. The showers are really bad, barely a trickle of water if you set it to “hot”, although they advertise hot showers... the good things are the room was very large, and the location is good for getting to the historic district, but I would not stay here again.

Not really worth the money

Wonderful experience, the manager is very kind, confortable rooms, so quite, nearby down town.

Nice Hotel, Excellent Manager, Excellent ubication

For the following main reasons...
1. I was travelling from Colombia on 2 Oct, expecting to arrive in Quito by evening on the same day. However the Colombian authorities had closed the border for 36 hours due to the referendum so I was significantly delayed. I sent an email to the hostel early evening as soon as I knew about the border closure. So they should have known that I will be late. I did not receive a reply to confirm they had got my email. 

I eventually got there at 04.30 in the morning to find that there was no one around to let me in. I did not cancel my booking for that night hoping to have a bed to crash in. I called the contact number provided several times but no one answered the phone either. I had to wait on the steps of the hostel outside until 6am when someone finally woke up. 

The hostel says 24 hour check in is available. Clearly it was not. 

2. To make matters worse the guy that let me in spoke no English. He finally got a Russian guy who spoke some. This fellow went on to demand that I make full payment to the hostel that same morning. I realise of course that those are the terms but he showed no consideration how exhausted I was after the journey and that I hadn't slept all night partly because he was not around to let me in. 

3. Next day I found that the shower was less than adequate. You had to choose between a tiny trickle of hot water or cold shower. 

4. The room they offered me was not the one I had booked. I had booked the best large room. I got the second best one. The large one was not occupied. In fact there were no other guests in the hostel apart from me. 

5. The manager did finally arrive (at least I think that's what he was) and was very apologetic. They offered me a free breakfast to compensate (when I was ready for it the person to give it was not around so I didn't get it that day. I did the following day and it was pretty mediocre). Note that there is no proper information desk at this hostel. There is an office where the manager sits, but no place where one can find information on Quito etc. 

6. When I eventually paid them the money for the room they insisted on cash only. Their Hostelworld page definitely says they accept credit cards.

7. They could not give me a receipt at the time I paid. It took them a further 2 days and several reminders before one was produced. 

8. At checkout there was no one around. I called out to the Russian guy, checked for the manager. No one around to take my key or to help with my bags or to get me a taxi. Eventually I did find the Russian guy who helped. 

All in this is the worst run hostel I have experienced yet. There is no real management to speak of, they have no idea of travellers' basic needs, and the information on their page is inaccurate. I admit that the staff were always cordial and polite. But their cordiality does not make up for their incompetence or lack of any management oversight.

Guesthouse Nelson

Main amenities of the hostel

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Paid on the spot

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