Name: Hotel Los Cactus Adults Only
Address: Carretera Las AmÃ©ricas, Km 3, Varadero, Varadero, Varadero, 42220, Cuba
Rating: 8

Shopping on site

24-hour reception

Elevator/lift

Currency exchange

Garden

All Spaces Non-Smoking (public and private)

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Buffet breakfast

Restaurant

Meals

Wi-Fi

Internet

Bike rental

Sun Deck

Recreation

Parking nearby

Parking

Next to the beach

Pool and beach

Conference Hall

Business

Sauna

Beauty and wellness

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Juan Gualberto Gomez Airport

Hotel Los Cactus Adults Only

Varadero

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have been to this resort many times, and it never fails to give me a great vacation! 
The size and layout are perfect. Everything is a short easy walk to get to. 
The rooms are big, clean,  and comfortable. And every room has it's own deck to relax on. 
The beach front is HUGE and amazing!!
The staff are welcoming and helpful. Lots of smiles!!
With a main buffet restaurant, and 2 a la carte restaurants, there is something for everyone. 
There is a travel advisory for Cuba, which I honestly don't understand. I encountered no product shortages, and neither saw or heard of anything that made me feel unsafe. On my first trip to Cuba, I was impressed by how easy and safe it was to walk around, and that hasn't changed. 
Cuba: go for the beach, return for the people!! 

Love this place

Welcoming resort I’m returning many times—I love at Cactus everything! The service ( waiters Alexis,Ieslin,Mabel), the entertainment in the evenings, PR manager Lisbeth is so thoughtful!, the cleanness is perfect. Food is good and the beach is the best. A well maintained garden is so beautiful… Real rest for a week from hard Canadian work.Thanks my dear Cactus for being my second home in Cuba!

My second home in Cuba 

I've been here 5 times now and can't wait to go back. The staff at Los Cactus are the true gems at this spot... It's like being in the presence of family. The staff and service here are what keeps us coming back! If you want to feel true Cuban warmth, Los Cactus is the place where you want to be.

True Cuban warmth

This was my first time staying at Los Cactus, my 13 time to Cuba.
Rooms were nice , not sure why people are put on top floor of 2 storey buildings when bottom floor mostly empty ? I did have my Bubba cup stolen from my room first day . I asked no one cared . My issue was with my door lock - 6 times locked out . Key card swipe  - very , very annoying and to make it worse - after having to walk to the front desk was being treated so rudely at the front desk - there was an issue with the actual door and I was told “ I don’t know what your problem is “. Anyways Guest Services came to the rescue and the situation was dealt with wonderfully by Paul - but be aware of that man Luis .  
When I tried to book alcarte I was told no ? Not exactly sure why but none available? Food was average bad buffet food . Luke warm and unappetizing. The staff in dining room was great - our server Adel did an amazing job ! Good news is  I lost 2 lbs on vacation.
Beach chairs in abundance , pool was empty all day . I can’t comment on towel exchange I bring my own . 
Perhaps it gets busy in winter ? 
You can walk in to town - about 30 min . Taxi is only $10
Bottom line - of course we had a wonderful vacation- the beach is beautiful, we saw old friends  and we created new memories. That’s what it’s all about .

Varadero -  where the  beach never disappoints !

After 18 years of traveling to Cuba, my sister joined me at Los Cactus. My 4th time here and it was amazing as always. Mother nature was not nice to us but as usual, the fantastic staff always went out of their way to make everyone smile and have fun. As supplies are hard to get to fulfill all the guests wishes, there was always something to eat and drink. Hope to be back in the spring.

Sisters trip

Después de tres días en el hotel " Los cactus" puedo decir con toda confianza que está lejos de reflejar las cuatro estrellas con las que de "define". Empezando por el staff que a pesar de contar con un grupo reducido de personas capacitadas para la atención al turismo,la mayoría del mismo solo refleja mala preparación,vocabulario y lenguaje inadecuado para con los clientes y muy poco interés por hacer que estos se sienta bien.La alimentación es poco variada y salvo los restaurantes especializados,el resto no cumple con los requisitos estándares de cualquier establecimiento hostelero.El restaurante buffet no tiene la técnica suficientes ni los equipos de hostelería para asegurar la adecuada temperatura de los alimentos y los bares solo ofrece las bebidas básicas(ron, cerveza y algún que otro cóctel).La piscina en muy malas condiciones de mantenimiento y las habitaciones normalitas, sin nada que te pueda sorprender salvo algún que otro hormiguero que te encuentres en la terraza. Para el precio que pague por mi estancia (+140€ x noche) no creo que regresare a este lugar y mucho menos recomendaría a alguien que se hospedara en el mismo. 

After three days at  "Los Cactus" , I can say without hesitation  that this hotel is  pretty far to show the four stars which it "defines" itself. Starting with the staff, even when they have a bunch of  people trained to work , most of them only reflects lack of preparation, poor vocabulary and language towards customers and no interest at all to make them feel satisfied with their service. The food is not diverse , almost the same ,except for the specialized restaurants, the rest do not meet the basics standard  of any establishment of this sorf. The buffet restaurant does not have the proper technique or catering equipment to ensure the adequate temperature of the food and the bars around the hotel only offer basic drinks (rum, beer and the occasional cocktail). The pool is in a poor maintenance conditions and the rooms are normal, with nothing that might surprise you ,except the occasional anthill that you find on the terrace. Taking into account the price I paid for the whole stay (+€140 per night) I don't think I will return to this place, nor tell someone to come over there.

No regresaría

Folks, the summery of this review is – stay away from this hotel, and from Cuba in general. If you have a few minutes to read to the end, please do so. Maybe it will help you to spend your money in a better place and avoid disappointments and health issues.
I have been to Cuba 3 times before, and my fiancée has been there once. We both had a great experience and couldn’t wait for the country to reopen to tourists after Covid. 
After what we have experienced at this resort, and in Cuba in general, we won’t be coming back to Cuba. 
We stayed at Los Cactus for 2 weeks in Jan-Feb 2023. 
The beach was still amazing (although there were tons of flies and sand fleas on the beach, and mosquitos outside and inside the rooms, so bring a repellent), and the ocean was great. However, Cubans as a hospitable, welcoming and friendly nation are gone. What is left is a bunch of bitter and angry people who don’t want to see tourists anymore. 
We have expected to see dilapidated hotel (see the photos of the outside of the building and the inside of the room where we were staying), old worn-out towels, bed sheets that cover only half of the bed, and limited food supply (barely matched the 2-star hotel while the hotel claims to be a 4-star property and charges accordingly). 
What shocked us was the attitude of the personnel, and the level of service. 
At the restaurant the servers weren’t coming to table right away to offer drinks, and on occasion they weren’t coming at all. Coffee has always been served cold. The restaurant was an open space, so birds were flying in and out freely and eating from the trays of food on the counters. Whatever wasn’t eaten by the birds was offered to the tourists. Birds’ poop was on the tables and the chairs. It was probably in the food, too, as at the end of the stay my fiancée has developed severe stomach issues. Certain food has been served by the staff (you couldn’t take what you wanted and how much you wanted) – they were placing tiny bits of food on your plate with shaking hands hoping that you will feel ashamed of asking for more and go away. Half of the time when they saw you approaching the counter they would turn and walk away – doing whatever they could to make sure that you don’t get the food. We haven’t heard a single greeting or seen a single smile from the staff working at the restaurant counters. They had tip jars placed at every counter, and expected tips for everything. After the show the performers would stand at the exit from the restaurant with tipping jars as well. The first room that we have been given had a leaking tap, toilet flush that didn’t work, and a shower that had no hot water. We asked to be moved to another room. The new room had hot water from time to time (not every day and never the whole day) although the coating was falling off the walls (see the pictures). Room wasn’t cleaned well – there were spider webs on the ceiling in the bathroom, and the balcony wasn’t cleaned at all. Upon check-in the front desk person hasn’t offered the safe box key or the wi-fi password, and didn’t know what time the evening show was supposed to begin. Upon check-out the front desk person just cut off our hotel bracelets and hasn’t said a word of “thank you for staying with us, have a safe trip home, come back soon”. 
And just one brief incident referring to Cuba in general (I have a lot more to share but I don’t want to turn this review into a novel). We were on a double-decker bus going to town. Note that those buses are for tourists as locals can’t afford them, so you would think that the driver would treat people with care – no such thing. The driver would open the doors for a few seconds at a stop and would close it without checking if people are still getting off. He slammed the door on people a few times. Once he didn’t close the doors, and the bus full of people was driving at 60 km/hr with the doors wide open. At one of the stops he slammed the door while an elderly woman was still getting off, and started driving while the woman was hanging off the bus. Passengers screamed. The driver stopped. But neither the driver, nor the woman who was selling tickets on the bus bothered to come out to check if the passenger was ok. They both glanced indifferently, and the bus kept driving. 
Tourists are not wanted in Cuba anymore. I would strongly recommend everybody to spend your vacation somewhere else. There are lots of places where tourists are treated with respect.

Be Live Los Cactus - Very bad experience

We had a great time at Los Cactus. The staff was excellent, from the front desk to the grounds crew, everyone was super friendly and helpful.
Thanks to Lizbeth for a great stay, will definitely be coming back in the near future.

Vacation

Great layout, food good some shortages but to be expected. Staff amazing friendly and please take time to know them. Most have been there over 10 years. Marielys Macías Medina, Mercedes Michel Leysis and so many others.

Amazing Staff

The staff at HLC are 5 star plus. It seems like everyone loves their jobs here. They are very concerned about offering all guests an excellent holiday. To the point where they are worn down by saying there is no more wine …. again! Unfortunately they are limited by not only Cuban shortages but also hotel management decisions.

The availability of wine and mixes for drinks is unreliable. The food is definitely adequate but not 4 star.

This was my 2nd visit to this resort (5th visit to Cuba) and I will return but only if the price is under $1000 per week. We would also bring our own wine and mixes. 

Tips are pooled for all servers in the buffet. I’m concerned that the house might also take a share. HLC is a Cubacan hotel which means it is owned by the Cuban government.

The beach is spectacular. The staff are outstanding!

Hotel Los Cactus Adults Only

Main amenities of the hotel

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Location

Description of the hotel

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