Sofitel Hangzhou Westlake

I had the absolute pleasure of dining at Sofitel , and Sandy in the restaurant truly made my experience exceptional! As a vegetarian, dining out can sometimes feel limiting, but Sandy went above and beyond to accommodate my dietary needs with warmth, professionalism, and genuine care. From the moment I mentioned my preferences, she was attentive and proactive, offering thoughtful suggestions and ensuring that I had plenty of delicious options to choose from. Not only did she have an in-depth understanding of the menu, but she also made me feel completely at ease with her enthusiasm and dedication to providing top-tier service. Her attention to detail was impeccable, from confirming ingredient details to checking back to make sure everything was perfect. It’s clear that Sandy is passionate about what she does, and it shines through in her work. The food was amazing, but Sandy’s exceptional service is what will bring me back again and again. I wholeheartedly recommend her to anyone dining here—especially if you have dietary preferences or need assistance navigating the menu. Thank you, Sandy, for making my experience unforgettable! You are truly an asset to Sofitel and I can’t wait to return. This highlights Sandy’s service and connects with future diners!