Name: The Hotel Zen Urban Resort
Address: 14 Longjiang Road, Chengdu, Chengdu, Chengdu, 610042, China
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Gift shop

Express check-in/check-out

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Bathrobe

Slippers

Toiletries

Rooms

Ironing

Safe-deposit box

Shoe shine

Luggage storage

Wake-up service

Telephone

Services and amenities

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Chengdu Shuangliu International Airport

Chengdu Tianfu International Airport

The Hotel Zen Urban Resort

Chengdu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This was a lovely hotel, we stayed in several hotels in China and this was by far the best! The rooms were well decorated,very zen, the bed was comfortable and the room was clean. The fruit in the room and tea and coffee was great. Huge choice of food for breakfast, and very delicious. Would highly recommend this hotel.

Great hotel!

The place is fantastic: quiet, clean, tastefully decorated (both the lobby and the rooms), and centrally located, only 5 minutes walk from a subway station, plenty of restaurants and grocery stores. The staff is an absolute delight, extremely polite and helpful even if their English is not that great. Moreover, the hotel has a small restaurant in place and a tea room. I intend to visit Chengdu again and there is no question that I will stay in the same hotel the duration of my stay!

I will stay there again!

The hotel's theming attracts a certain kind of domestic clientele, who, if you've ever travelled in China, can be a deciding factor of whether your stay will be enjoyable.

The mandarin-speaking Chinese travellers sharing the common areas and breakfast areas were respectful, not boisterous and smoked outside.  This is HUGE.

This hotel is firmly in the middle if not leaning towards the budget end of things but you definitely get your monies worth and then some.  Breakfast selection is varied and healthy with plenty of clean vegetables.  The bacon ain't like it is back home but you get enough pork travelling through China anyways.

Located in a music school district, its quiet at night and there's soothing string music wafting from nearly dorms during the day.  The ambient cricket sounds they pipe in the common areas are a nice touch.  There are lots of buddhist knick knacks, art and statues on the 4th floor but I've been assured all are inanimate and definitely not haunted.

I left my bank and credit cards behind and they promptly notified my team over WeChat and mailed (SF express) it to my next hotel two provinces over in under three days.  It was so secured (quadruple wrapped and sealed with a few too many staples which were kind of comforting) I may not reset all my cards when I get back.

You will need a Google Translate with your native language and Chinese preloaded since the G's services are blocked in country, but the staff are very nice and patient and you probably already have a system worked out if you made it this far into China.

A western guest at breakfast said the beds were a bit too hard for her taste, but its a firm 7.5/10 IMHO at this price point for China.

They Good Peoples

We stayed here for two nights and it was in a great location, very close to the train station which takes you to very centrally located, hip and cool areas to walk around. Lovely staff and great big rooms, unique dining area which is located on the fifth floor within the hotel itself on a mezzanine open plan layout kind of thing. Freshly made noodles for breakfast which was delicious! We had a great stay here, and everyone was nice, helpful and friendly.

Great location, lovely Zen place

The Hotel Zen Urban Resort (I stayed there 3 nights and I could never get the words in the right order) is in a reasonable location in Chengdu and has lovely rooms. They really are Zen as the name suggests, with tasteful decor and well-maintained. It was a lovely place to sleep. 

The hotel didn’t seem to be full but it was quiet and peaceful, apart from one businessman at breakfast who had not yet learned that he need not talk into his phone as though communicating over the entire distance of the call. Of course if you have travelled at all in China then you must know it was a relief to have only one such other guest instead of many.

Contrary to what the hotel listing says, there is no restaurant. There *is* room service, which would have been lovely but the staff speak such poor English that it is virtually impossible to order, even with the usual translation apps that had gotten us by in far more remote parts of China. This is not an exaggeration: it actually took us two days of staying at the hotel and several conversations with the receptionist over those days to ascertain that there is no restaurant and that room service ends at 8pm. Maybe after a few more days we would've discovered what is on the menu! In fairness, we are the foreigners and we are at fault for not speaking Chinese, but perhaps we expected too much based on other reviews.

For what it's worth, we rarely eat at hotel restaurants and prefer to explore the area, but with a packed itinerary in Chengdu we were looking forward to an easy evening meal, and the room had a lovely table setup perfect for room service. Other reviews suggest there are plenty of nice restaurants around - which is great when you have time to look for them - but we didn't appreciate having to scour the streets after a really long day. This communication issue was really the only letdown of an otherwise fine hotel.

Very 'zen' rooms but difficult communication, no restaurant

We arrived there at about 10pm and realised that their hot water system was down for the whole hotel! Hot water was not available for the next few days.  Did not want to change hotel as it was late.  They could give us 20% discount or refund us for the remaining unused days.  Since we booked through an agent, we did not want to risk not able to get back the refund when back to SG. So we sought for an upgrade instead.  Their staff brought us hot water in container daily.  

The hotel is located along a main road but not easily visible.  We need to tell the taxi drivers where to stop, that is near 15th street..  Not many taxis are keen to go there as Longjiang Road is a single traffic driveway.  

There is a 24-hour convenient shop besides this hotel.  Staff are very friendly.  Room is clean.  The building is Zen-design so very unique.

Breakfast is reasonable, room rates - cheaper if we can book direct with hotel at times.

Unique and Quiet Hotel

The hotel was fine. Rooms were clean and a good size, but it was very cold. The people there didn’t speak English well so it was hard to communicate with them. Baidu translate help. After they turned on the heat, the room was warmer but after awhile the room got cold again. It wasn’t unbearable, but wish it had been easier for us to figure out how to increase the heat.

The Hotel Zen Urban Resort

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Tourist services

Pool and beach

Business

Pets

Policies

Check-in terms and conditions

Additional information

Payment