Name: Hotel Pousada Casa Grande
Address: Rua Conselheiro Quintiliano, 96, Ouro Preto, Ouro Preto, Ouro Preto, 35400-000, Brazil
Rating: 8

24-hour reception

Smoke-free property

Television in lobby

Terrace

General

Minibar

Rooms

Ironing

Laundry

Dry-cleaning

Telephone

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

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Hotel Pousada Casa Grande

Ouro Preto

It frustrates me to write this review because my initial stay was great - the hotel was quiet, location is decent, breakfast was good and one of the employees even helped me drive my car out of the private parking. Given the great first day, we returned for another later in the week - the same person checked us in and I enquired about laundry services. At this point, he should have shown me the astronomical prices charged for laundry because no one in their right mind would choose to do their laundry here even if they had no clean clothes to wear, but instead, he told us to take our laundry down to the basement. There, I was told laundry would be done by that evening, only to be told later that the lady had gone home for the day and it wouldn't be done until the next morning which meant we left Ouro Preto for our next destination a lot later. All 6 people who I spoke to about laundry failed to show me pricing for the service or at least give me an estimate. 

On the second night, hotel guests were loud all night  (not a hotel issue specifically, just a reflection on how noise travels when the hotel is at higher capacity) and breakfast service was not great. Tables remained stacked with plates and the dining area was incredibly busy. On check out, the lady at the front desk knew from the laundry bill that no one informed me of the prices and offered a discount which still meant I was paying USD 20 for a few items of laundry that arrived late, some of which were still slightly damp. I admit I should have specifically asked for the pricing in the first place but I trusted the front desk from our first stay and this part is my fault.

Overall, the staff need better training which can only come from management. I reached out to management to suggest this as well as sticking up the laundry prices on the wall so guests are not deceived further, only to be told the laundry prices are the laundry prices. Wouldn't typically review a hotel's service so negatively during the pandemic but felt the need to warn travellers to seek an alternative for laundry if needed and avoid this place close to the weekend when it becomes less tranquil and more noisy.

Extortionate laundry pricing. Certain staff go out of their way to help. Hotel is OK.

The place and location are great, the staff is really friendly, the breakfast has a huge variety and quality. The room was clean and comfortable. Also really new and clean bathroom. The price value amazing!

Outstanding!

Friendly and efficient staff, clean rooms, well located, delicious breakfast included, afternoon tea is complimentary, good showers, comfortable beds, nice common areas with sofas.

good price 

a great place to stay

gorgeous views, comfy and affordable 

Nice staff. Decent breakfast. Terrible run down old room. Very noisy late at night and early morning. Bed was old and uncomfortable.

+ Great service at the location
+ Conveniently located at the center of Ouro Preto, only a corner walk away fromt he main square
+ Clean rooms, parking available at the garage below the hotel
+ Good and very delicious breakfast, with very helpful and lovely wait staff

- Rooms were a bit tiny, but you get what you get for the price

Lovely hotel and conveniently located

i liked the staf and location. didnt like so much the price

Cosy, well centrally located hotel with friendly service, excellent breakfast and good internet service. We had a bit trouble with the TV and the room it's a bit small. Good and clean bathroom and a excellent shower! An employee was so kind we even washed our car!

Cozy and friendly

far enough away from the hustle bustle, but close enough to walk anywhere you want to go. Great room,  nice fresh food breakfast, very beautiful pousada
But what makes this place amazing was the wonderful staff. From the moment we arrived to the moment we left, we felt very welcome.
Nothing was to much for them, from the cleaning staff to the admin, nothing but praise.
Highly recomend this as a must stay pousada

perfect.!!!!

We stayed one night at this pousada.  The location is very convenient- just a quick stroll to the center.  The breakfast is also good with great variety of breads and cakes.  The staff is very polite - but don't speak English at all.  The parking is right under the hotel but beware of steep slope to go in and out of parking lot.

Good stay near city center

We arrived in Ouro Preto on Good Friday and were sorely disappointed with the pousada we booked. On Saturday morning, we lucked out on finding this pousada.  It is a five minute walk from the Praca Tiradentes and so it was convenient to see the tapetes that were fabricated on Saturday night for the Easter procession on Sunday.  The breakfast was spectacular with fresh fruit, juices, eggs, sausage and variety of breads.  During the day, coffee and tea are available. The hotel has seven connections to internet and so there is good internet service through out.  Convenient parking under the hotel and the staff is extremely gracious. Because we have three children they put an extra bed in the one double room.  Great central lobby, TV room and breakfast area as well as balcony. All in all an excellent find and quite reasonable.

Hotel Pousada Casa Grande

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