Name: Ruby by Serain Residences
Address: 9 Norfolk Avenue, Gold Coast, Gold Coast, Gold Coast, 4217, Australia
Rating: 0

Smoke-free property

Garden

Terrace

Outdoor furniture

General

Laundry

Services and amenities

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Fitness facilities

Sports

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Health and Safety Measures

Location

At the apartment

Budds Beach

Surfers Paradise Mini Golf

QDeck

LAN SPA

endota spa

Surfers Paradise Beach

Surfers Paradise Tenpin

Macintosh Island Park

Jet Flight Simulator

SkyPoint Climb

Gold Coast Airport

Murwillumbah Airfield

Ruby by Serain Residences

Gold Coast

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay

Property was good, clean and conveniently located. Communication leading to check in really soured the experience

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.

A bit iffy

terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help.We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.

Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.

Ruby by Serain Residences

Popular amenities

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

General

Services and amenities

Internet

Recreation

Parking

Sports

Pets

Health and Safety Measures

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients