Name: Braeside Garden Cottages
Address: 3 Albion Street Golden Point,Albion Street, Ballarat, Ballarat, Ballarat, 3350, Australia
Rating: 8

Air conditioning

Smoke-free property

Heating

General

Non-smoking rooms

Shower/Bathtub

Rooms

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Ballarat Town Hall

Lake Esmond Botanical Garden

St John of God Hospital Ballarat

Ballarat Base Hospital

Ballarat Airport

Braeside Garden Cottages

Ballarat

We booked the two cottages for 2 nights and after the first night we complained about the “blankets” that were used for sheets, which the owner said were American velour sheets. Not conducive for summer. Owner said she would give us cotton sheets for us to put on the bed. We also complained about other things, cobwebs, shower mould, dirty couch which was low and saggy, no vehicle access to one of the cottages to unload luggage. Very overgrown garden. Not as photos indicated. Mismatched crockery. Owner did not welcome us. Had to call for the internet connection. Anyway the owner said why are you staying the second night and we said we wouldn’t if possible and then she said she would give us a refund. Have this in writing and to now not be given, In fact the owner hung up on us when we queried it. Stay away.

Not 4 Star. Needs tender loving care

Cottage is quaint but disappointingly didn’t live it up to the the description purchased.
Our package stated spa products provided. No shampoo, conditioner & the  only spa product was a face mask…no oils or moisturiser.
I had to ask for WiFi password but it did not work.
 Most disappointed that there was no extra toilet roll.
Also no recycling bins..everything goes into 1 bin.
Good location but make sure you take EVERYTHING you need.

Ballarat is worth a visit

The Rose Cottage is in a delightful garden setting in a quiet area. It is very private and lots of light though the leaf light windows. It is spacious inside but lacking in small important touches. No shampoo or conditioner or bubble bath for spa provided. No tissues or matches for candles. There is a coffee plunger but no coffee for the plunger. It would be great to have more milk.
Also there is no compendium of local details or instructions, it appears no wifi although our mobiles worked for this. 
The shower is very unpleasant with stained mould on the grouting inside and outside of shower.
The whole place is tired looking.
The bed was comfortable. The Spa is a nice addition.
Walking distance to coffee shop and The Grape Hotel ( nice food). The aircon is noisy but very effective.
Otherwise a pleasant stay.

Lovely cottage, just a few missing touches

Advertised as 4 star accommodation. Whilst it was a pleasant room we were disappointed to see that the front main door was not lockable, and the bathroom door could only be kept closed with a poorly fitted (secured with one screw) barrel lock.
Although advertised as having Wi-Fi this was only available from a "hot spot" near the front door. We had to stand with the front door open in 40+ degree heat to access.
Although advertised to have a range of herbal teas, only black tea available. 
Couch low, saggy and uncomfortable. Not suitable for someone with joint issues. Overall the cottage was dusty. 
Spa was pleasant. Bed comfortable. Stained glass Windows lovely. 

Not 4 star, incorrectly advertised

We stayed at the rose cottage and although we would agree that a few minor things are missing overall we had a nice stay, Great location to town on a nice and quiet street, spa was great and the place had some charm about it, overall we were happy and loved Ballarat so we will be back. With a little tlc and attention to detail this could be an excellent place to stay.

Great location

Stayed in Rose Petal Cottage which is certainly not 4 star as claimed. We found shortly after arriving the gas fire was not working and this was replaced by a electric heater the frankly didn’t keep the place warm (the temp outside Was 4 to 9 degrees) . The window frames were rotted and one would not close and had a hole in it plus there were also lights that didn’t work and the wi fi only worked in one corner of the cottage. We were very disappointed with this cottage.

Cottage needs work

From the photos Braeside looks charming and from the outside it all looks good if obscured a bit by the overgrown garden - which has a charm of its own. Unfortunately there is a lack of attention to - I'd like to say details but it is the basics that are missing here. I rang the cottage number to explain my partner's mother was dying and to see if I could arrange another date - making it clear that if I couldn't I was not expecting a refund. No answer. I rang again. No answer. We make the trip and then ring the bell to be greeted by a woman who told me she had left messages for me 'on the number you booked with'. I told her I had received no calls or texts but she was adamant. So we got the code to the room - then I get a text saying that she had dialled the wrong number. Easy mistake but her manner was really off-putting and unwelcoming. So we go inside and settle in for our three night stay. And soon I see (from reading over past reviews!)that we are just another in the recent line of guests who dealt with limited and mismatched crockery and cutlery, not enough of anything, including toilet paper. No tissues either. We had to ask for extra toilet paper and towels - only two thin and small towels provided - the ones we got when we asked were the bath sheets. The spa we didn't use - looked really uninviting with just a couple of sample sized satchels for bath and a pump pack that was nearly empty of bubble bath. And the bed. Oh. My. God. Purple velour sheets. Red satin pillow cases. Awful. The pictures show white linen. And then there was the waterproof mattress protector that crinkled and crackled. We debated taking it off but were too concerned about what it may have been protecting us from! Then there were the 'details' of the mouldy shower screen, the rusting bin by the toilet and absolutely no welcome pack of any kind - just a single prima size pack of milk in the fridge. There was also no information booklet on the cottages, just a generic 'what's on' in Ballarat. The sad thing is about this place is the bones are there and all it would take is for the owners or host to stand in the room for a spell and think 'what would my guests like/need/expect?' Or spend a night in it themselves - they'd soon find the 'gaps'! Overall the place was clean but unloved and in a competitive market with airbnb hosts going that extra mile they need to lift.

Missed the mark

We went for 3 days. On arrival we had trouble getting down the drive due to all the overhanging foliage. The thorns caught my blouse.

Entering it looked mismatched but pretty. There was no cooking dishes, odd matched glasses. One wine glass, no champagne glasses. The fridge had iced up so you could not get any food in the freezer.

The spa looked good in the alcove but only one side of the jets worked.

There was no shampoo or conditioner or soap in the bathroom. Only 2 toilet rolls for three days. No teatowel. Only 2 bath towels. If you offer a spa bath there should be enough towels to spa and have a shower.  Some of the DVDs available didn't work.

And the horrid red satin sheets were awful and so dated. The shower screen needs resealing as mould is evident.

The pot belly was a nice touch.

If they can get themselves up to date on what people want it could become a lovely spot.

However at the moment it is just a granny flat in a back yard 

It looks like they've tried but have not got it right yet.

However we did love looking around Sovereign Hill and Ballarat.

Misguided and Misinformed....

This cottage was very clean and well presented.  I booked the cottage through Booking.com as bed and breakfast. I was disappointed that this was not the case. Perhaps the classification needs to be changed

Braeside Garden Cottages

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