Name: Mermaid Bay
Address: Dumballs Road, Cardiff, Cardiff, Cardiff, CF10 5NT, United Kingdom
Rating: 0

Smoke-free property

No elevators

General

Laundry

Services and amenities

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the apartment

TeamSport Cardiff

Parc All Weather Play

Coal Exchange building

Cardiff Bay Water Feature

La Mostra Gallery

Roald Dahl Plass

Pierhead

Cardiff Tourist Information Centre

Cardiff Bay Waterfront

University of South Wales, Cardiff Campus

Cardiff Airport

Bristol Airport

Mermaid Bay

Cardiff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Perfect location for a night out. Lovely size apartment. Very clean. Only negatives being a few missing lightbulbs and one sofa leather was tired and worn. Regardless of that would definitely book again.

Perfect location

shabby rundown place which we  left after just one night , having paid for 5! No hot water , broken bed, no light in bathroom, mould  in shower  , incredibly stained white sofa ( covered up with a blanket) etc..Brrrr.., don’t even want to think about it any more .., 👎👎👎👎

AVOID!!!!

I thought the used condom under the bed was uniquely disgusting. As was the £25 cleaning fee charged on top of the price.  The place is grubby and one has to walk through a bad neighborhood if you come from Central Station.  Navis will take you down Bute street which has a number of shelters and homeless on the streets. Walking in I saw 2 drug deals go down in broad daylight and then a stabbing! yes a stabbing at the Christina steet projects shut down the entire area with police.  Apparently that is a known drug dealing area. Lastly, and best of all, the room is located directly across from an elderly shelter. Fine but the staff come out every two hours for a smoke break all night and talk loudly.  You cant open a window.  And I was there during a heat wave.  It all ended with deliveries at 6.30am on metal carts over cobblestones.   It was the worst place I have EVER stayed in. I woudl avoid this grubby hole at all costs.  Oh - and the beds are of dismal quality. Thin mattresses. It was so bad it was actually funny.  It is clearly only good for a flop house for people in town for rugby who are too pissed to care.

Booked online and enquired if Lift?Elevator available. Did not know so wait for Property Manager to contact. On contact, found out that no lift available. Told him about my COPD, Breathing difficulties, Diabetes, and difficulty in climbing stairs. Assured that apartment will be on first floor with hardly 8 steps.Received text with info about entry to apartment, but said 2nd floor. Contacted again and received re-assurance text that it should read 1st floor, On arrival, contacted cleaner as found out that apartment was on 2nd floor, with more than 32 steps. Told SORRY, nothing else available. Parking Bay not marked so had to wait to find out. (Asked a resident there but he told me that these are private apartments and cannot be rented out???).Anyway, reached the top, after a few stops. Checked out the facilities. Found out the following, considering that this is CLAIMED/advertised as 4 star accommodation: 1. Although we had booked for 5 people, ONLY 3 forks and no serving dishes2. 4 Pillows and 2 Duvets3. Toilet flush tank not filling up. ( Complained a few times but not repaired till we left)4. Shower holder broken so shower hanging down. ( Complained a few times but not repaired till we left)5. The bedroom blinds were broken. Got them fixed but then kept falling down every time used. ( Complained a few times but not repaired till we left)6. The Lounge blinds kept falling down. ( Complained a few times but not repaired till we left)7. Large Flat screen TV shown online, but only found a small ALBA TV, without remote, so could be used. Complained. Received a remote After 3 days.8. Was told that fans will be available but none found. Complained. Got fans after 4 days.9. The cleaner lady arrived on Saturday expecting us to leave, but we had bookings till Sunday. When we arrived the first day, she did not know about our booking either.10. No cleaning done by anybody all the week. We cleaned it ourselves and left the apartment absolutely clean. DESPITE THAT, WHEN WE RECEIVED OUR SECURITY DEPOSIT BACK, we still had to pay CLEANING CHARGE????????NOW FOR THE SERVICE; (A JOKE)Complaints had to be made several times, both to the Property Manager and the Cleaner, by phone and text. Not once the phone was answered, and always had to leave a message, but unfortunately, with NO RESPONSE to either of the communication.Overall, extremely disappointed, and a very bad experience for all the money we paid. NEVER AGAIN.

Never Again. Terrible Experience

Do not like at all.....There is no detail of the address. hard to find it....

great location, very close to both the bay and the city center

These people are cheats, the price advertised on Expedia is clearly wrong. The owner will cut £25 from your deposit as a hidden “cleaning fee” which is not mentioned anywhere when making the booking. To me that’s unlawful competition as people are misled into thinking they are booking the cheapest apartment around. I’m greatly disappointed.

Unable to get any information up to 24hrs before our stay. Asked to pay £200 deposit of which £25 was to be kept for cleaning. The place was stinking dirty. Disgusting!! Had to clean ourselves. Hole in wall of bathroom, bathroom amenities were filthy. Blind in main bedroom broken and didn’t fit. Took over a week to my deposit back. And to top it off I was told where to park by owner and was given a parking fine which the owner told me he would sort out but to date has not. Will be taking it further. Do not bother. Not worth the money, total con. The pictures show it all.

Mermaid Bay Apartment 7

I booked apartment and arrived with no access to start with or email.I then had to chase up and then submit a deposit of £200 which I was not aware off.I did this expecting to receive this back as stated in 24 hrs. I'm now being told I had a cleaning charge of 25 quid which is poor as most places of rent it's included.I arrived late used the shower went to bed and left.  No utensils used at all. I also had to chase up the refund...what kind of system hace we got here that the customer has to do all the chasing to deposit and refund.when arriving g in property the bathroom had been used and toilet not flushed which us awful considering I now see you're charging me a cleaning charge.Very poor professionalism and needs to he included in initial charge and set  up better.I will not use again, and also as previous customer had said the room was co.pletly different to one on the pics

Misleading advertisement

Completely false advertisement, not an up market flat at all. Food and spit up the wall, no WiFi, tv didn’t work, two broken double beds (not the king advertised) and a broken sofa, the kitchen equipment has never been cleaned properly we ended up eating out every night. Adam completely lies and blamed it on a previous tenant. I promised to rebook just to get my deposit back, avoid at all costs.

Mermaid Bay

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