Name: Dexby Town House
Address: 126 Cathedral Road CF11 9LQ Cardiff,Cathedral Road, Cardiff, Cardiff, Cardiff, CF11 9LQ, United Kingdom
Rating: 9

Air conditioning

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Hairdryer

Shower

Toiletries

Rooms

Iron and board

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Meals

Free Wi-Fi

Internet access

In-room internet

Internet

Free parking

Parking

Conference Hall

Business

Location

At the hotel

Room amenities

Sophia Gardens

Caerphilly Mountain

Thompson's Park

Blackfriars Priory

Gorsedd Stones

Welch Regiment Museum

Principality Stadium

Cardiff Metropolitan University

Cardiff Market

New Theatre

Cardiff Airport

Bristol Airport

Dexby Town House

Cardiff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

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14-beds

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3-beds

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32-beds

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39-beds

4-beds

40-beds

5-beds

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7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Terrible hosts , not welcoming and just a fake feel to
Them , ok standard rooms but spoilt by the owners as that just ruined the whole experience . Felt like was putting them
Out by being there so def avoid

Avoid

Dexby Town House, Cardiff

Room 7  King size double £132 per night incl. Breakfast.

The room faces the road and has traffic noise as you would expect.

Breakfast is buffet style. Tea, coffee, juice, cereals, croissant, cold meat and cheese, toast, jam, marmalade, yoghurt, fruit, hard-boiled eggs. There is no cooked breakfast.

Plus points of the room I had:-

Handy location for the city
Large room with en-suite bathroom
Clean

Negative points of the room I had:-

Heating - switched on and off remotely. Little control from the guest. Very hot when we arrived and the windows were open. Turning radiator valves down had little or no effect.
TV - no BBC channels
The bedroom ceiling light was multi-bulbed but only a few worked. Many were missing and others did not work.
The bathroom light - was a five pendant light where only three bulbs worked.
There was no sink plug in the hand basin and the hole had no guard meaning any small items dropped would disappear totally.
Some of the shower fittings were missing some parts.
The shower height adjuster slipped and twisted down the rail, making it difficult to control the direction of the water.
The shower water flow was very weak.
The Venetian blind in the bathroom does not work and is stuck half-closed.
The toilet seat moved when sat upon and was therefore dangerous.
The random selection of coat hangers was weak and feeble not suitable for usual use.

A leak developed and came down through the dining room ceiling.
The thermostatic radiator valve from the dining room radiator was completely off and placed next to the radiator.

When using the contact phone number I found the person answering the help telephone number did not engender a good or welcoming feeling. 

I found Angela, who was on duty in the dining room was friendly, helpful and informative. Not only did she pay attention to the table service but was also willing and able to suggest places to visit in Cardiff. She is an asset to the company.

It could have been good but fell down on details and so was not something I would recommend

As business user who normally stays in big branded hotels, I was uncertain what to expect with Dexby, cheaper than big brand hotels, but fair value for money, shower and breakfast very good, bed and room fair as a B&B. Staff excellent. 

Good place, fair price

Good location just 10-15 minute walk to city centre. Quirky large old house converted to En-suite bedrooms. Very good breakfast and friendly service. Manager is not on site, when you arrive, you ring a bell and he comes within 5 minutes to let you in. Parking can be a bit tricky on Cathedral road. 

Great B&B

One night booked to watch cricket . Very convenient and parking on main road available. Room fine .... plugs by bed and mirror, kettle, easy chairs and flat screen TV. Large bathroom with shower.  Only thing missing was some sort of soap dish in cubicle. Good continental breakfast provided.... self service but friendly lady on hand if required. 
As mentioned in other reviews wifi poor but room and location ideal for a short break and reasonably priced,

Good for short stay

We didn’t have the best of starts. We arrived and had to wait to be checked-in as there were no staff at Dexby’s, they’re across the road at CFeleven, the sister accommodation. We then were greeted and attempted to check-in just before another couple but there was a problem. According to the young lady we were booked into Room 2, but there was no Room 2 key. We were told to wait whilst the other couple were checked-in. When the lady came back she checked Room 2 but there were bags there. So we were checked-in to Room 1. 

Room 1 was ok but has a tired bedsit feel. The mattress is tired and too small for the bed (read previous comments). I was disappointed to pay £135 for this. 

The room was cold but the heating didn’t work.

The Wi-fi was poor with one bar at best and would quite often drop out completely.

Only one hanger in the cupboard isn’t ideal and it’s the little things that count.

The fireplace has broken tiles and the room generally looks tired.

We noticed on the floor plan that Room 2 (our original room) was bigger and away from the front door and busy road. We stayed before and the 1st floor room was much better and bigger. It seemed that a couple booked in earlier asked to change rooms on seeing Room 1 and were moved to a bigger, quieter room.

When I rang to express my dissatisfaction, the chap I spoke to was indifferent to my situation and didn’t know the situation and made no gesture to do anything positive. When I reminded him that maybe it would be a good idea to find out he then told me to ring back in 2 minutes before putting the phone down on me!

When I rang back he said he put the phone down on me because I had put the phone down on him! Absolute rubbish. He then explained that we were moved because Room 2 hadn’t been made ready after a previous check-out. Absolute rubbish again. Why wouldn’t a room not be made ready by 5:30 (when we arrived). The cases in the doorway were a giveaway. 

The location is good but there are plenty of alternatives nearby.

Sometimes things don’t go according to plan but the response we received was poor and that speaks volumes.

This is our last stay here.



We won’t be back!

Hotel is in Cathedral Road just 15 minutes walk from the centre of Cardiff, my room was well equipped and clean, the continental breakfast was very good with plenty of variety would stay there again. It is ideal for the rugby and for the Cardiff parkrun Which is in the Pontcanna Fields which is right behind the hotel there is plenty of car parking on the main road or one of the side streets which is all free.

Dexby Town House

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