Name: Mountain Heaven
Address: Kitalella, Ella, Ella, Ella, 90090, Sri Lanka
Rating: 8

Smoking areas

Smoke-free property

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Garden

Terrace

Outdoor furniture

General

Non-smoking rooms

Room service

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Linens

Rooms

Laundry

Safe-deposit box

Concierge services

Luggage storage

Wake-up service

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Car rental

Transfer

Hiking

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Castlereigh Reservoir Waterdrome

Mountain Heaven

Ella

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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4-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It’s the first hotel in my trip who didn’t ask about review here and I want to write it with the biggest desire. My room was amazing, wonderful, comfortable, so fresh, cozy and best part of it is view from my balcony. The reception desk is so helpful and polite, I was glad to meet service like that. Thank you again that helped me with charger for phone. Of course restaurant was really nice. I enjoyed my breakfast 🤍 and I got attention and help from everyone there. These people can do their work, thank you for your service!

🤍🤍🤍🤍🤍

Overrated hotel. Rooms are big, setting is nice and swimming pool is lovely. But it is really too expensive for what you have. Staff is more functional than friendly, certainly compared to sri lankan standards. Maybe because there is no female staff in the hotel;-). We stayed in rooms 101 and 102 which are deluxe double rooms, but you cannot open the curtains to have the magnificent view on the valley and the mountains because it is situated on the lowest level where the swimming pool is. Everyone is passing by in the staircase which means that it is noisy. Price-quality is not good. You have hotels next doors which have the same view but much more charm and less expensive. And if the weather is bad, you do not need a swimming pool at all.

Overrated hotel.

Lovely hotel with nice breakfast/lunch, bar. View is amazing from pool. Staff friendly and attentive. Massive bedrooms. Quickest way to walk into town is via rail track. A-lot  of stairs to get to rooms but that is no harm as breakfast is very hearty.

Beautiful views

Wow what a view! The infinity pool really is the highlight of this hotel. The hotel seemed a little unloved but was being renovated during our stay. The hotel staff couldn't do enough for us to compensate for the disruption,  including complimentary food and drinks, which was very much appreciated.

Beautiful mountain views

This is a very nice Hotel. The rooms are big and very clean with lovely views. Unfortunately as we are in our late 70's we found the stairs a bit too much. There are four fairly steep flights from the car park to the swimming pool or groundfloor rooms. It is also a little way to the centre of town.

Lovely people, lovely room, lovely view and amazing Chef.

I could list and explain everything that is wrong and not right about this place.
In a nutshell:
Check in process was okay but not welcoming and warm. Some info about to hotel and rooms would have been appreciated. Front office staff and management not helpful in our request to move beds around in a suite, we had to call our agent to have this sorted since the hotel reception were not interested citing beds too heavy to move. It took more than 2 hours for the hotel manager to come to sort this out. Room was also leaking since it was raining when we moved into the room. Again, hotel slow to respond to come and mop up and least put a rug so we wouldn’t slip on a slippery floor. Wi-Fi was not working in the room, had to call reception, the reception staff told me “Not their problem it’s the service provider” so what is their problem then. I told the guy its certainly not my problem. A staff member (the room boy) came to look and played around with the box, still did not work. He said he would come back with another router but never did. But the Wi-Fi started working after he left so go figure. We were out the next day for the whole day, and they saw us leaving, when we got back the suite had not been dressed or cleaned, reception said because we did not hang up “Make our Room” sign up but I told them there was no such sign in the suite and it could not be found. English breakfast was poor and sausages were canned sausages, an insult to meaning “English Breakfast”. The bar closes early at 10pm but by 9:45pm they were clearing up switching lights off like an indication to us its “closing time” please leave!!!!!!!!!! We were on half board which was breakfast and dinner. The last night they tried to pull a fast one on us by saying we were only on B & B and that we should settle the dinner bill to which I said no and I had to contact our tour agent to sort out the manager was sitting close by and observing and did not even try to intervene, he knew what he was trying to do. Our tour agent sorted it and the next morning on checking out nothing came up about paying for dinner. The bathroom shower is badly designed and its supposed to be an open shower with no separation or door glass and water just went everywhere in the bathroom.
The only thing worthwhile at this hotel is the view on the valley going down and the surrounding mountains. I would not stay here again or recommend it especially for the high price we were paying slightly less than a 5-star hotel that we stayed in. I would rate this hotel at max 2 stars, the reception staff and manager are not very customer orientated and accommodating and it would appear that small requests bother them and the easiest answer for them is simply “NO”. When you are in such a business like Tourism accommodation and catering you have to be more appeasing to your clients or at least try to be so.

Nightmare and Disaster.

We had an excellent experience with Mountain Heavens.
Size of the rooms huge.
Clean and friendly staff.
Mithun who served breakfast was a great guy with friendly service.

Mesmerizing service

Walking into the hotel gave a fantastic view of Ella Gap right in front of you. We had a wonderful room with the same view. Great staff and good food. Road uo to hotel is a steep single track. We walked down into Ella and got a tuk tuk back. A special place to stay.

Wonderful view of Ella Gap

The location is truly spectacular.  The rooms are spacious, comfortable with an outside terrace to admire the views.  The staff are friendly and helpful.  It is quiet and peaceful but close to town albeit up a very steep road with few passing places so a fun challenge for our driver!

Good hotel with spectacular views.

Friendly staff, comfortable room, gorgeous views from  the whole property. Enjoyable food and drinks and the Sri Lankan breakfast is great. Convenient location - a short walk down to Ella township makes this an ideal place to base your stay be in Ella.

Mountain Heaven

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