Magic Natura Animal, Waterpark & Polynesian Resort

We stayed in a 2 bed Polynesian Lodge with pool view ultra all inclusive and premium. We was the first drop off once we got through alacanti airport. I was honestly regretting booking here with all the negative reviews but I'm so glad we did my family have had an amazing week. We got there about 1.00pm check in was so smooth got out bands left our luggage and went for some dinner husband got a phone call at 2 to say our lodge was ready so wasn't waiting too long and got took up on the buggies. The food is really nice and plentiful even my husband and twin girls who have coeliac disease and has to have gluten free food was well catered for and no one went hungry and David in the premium restaurant was fantastic nothing was too much trouble for him even went and got my husband some gluten free beer one night always had a smile and greeted us warmly every night. The cocktails are really nice and they are definitely not shy with the alcohol my go to was Pina colada and Malibu and blue slush. My husband and 2 of our girls did the meat restaurant and all said it was really nice and can't wait to do it again on the other hand the Italian restaurant wasn't for us at all it was a set starter that non of us enjoyed and it was either pizza or pasta for gluten free as they didn't have lasagna and they could only do cheese or ham pizzas. The Yes the pools are freezing but once your in it's fine after a while and been able to watch the elephants whilst in the pool is amazing. The water park was a big hit my children loved it spent all day in there once as there is a bar that you can use your bands and they also had gluten free food yes it's only Chicken nuggets and chips that's gluten free but it's something and suited us. The zoo is amazing big hit with our kids especially my daughter who has autism there is so much to see and hunting the sloths was good fun. Our children did the swim with sea lions and that is well worth the price and was an enjoyable experience for them and us watching. The mini bus that takes you round the resort was a god send especially on a hot day and we had a fair few hot days. We didn't get the free bus into benidorm but we got taxis and had a walk round the market. The only let down as echoed by others is the late entertainment we managed the mini disco a few times but that's about it. The flies yes there are flies they seemed worse at the water park my mother in law had some in her lodge but we didn't. We never propped our door open as we had nothing to prop it open with where she did and I never saw flies in the restaurant or on the food. Overall it was the best holiday we have been on and are definitely returning in 2026 please don't let all the negative put you off this was the best holiday we have ever been on.