Name: Zimbali Coastal Resort - Luxurious Apartments
Address: 6 Zimbali Dr, Zimbali, Zimbali, Zimbali, 4399, South Africa
Rating: 0

Elevator/lift

Smoke-free property

General

Restaurant

Meals

Free parking

Parking

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the resort

Ballito Beach

King Shaka International Airport

Zimbali Coastal Resort - Luxurious Apartments

Zimbali

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

After a 6 hour journey we arrived at the Capital Zimbali but main reception staff denied knowing about the apartment. We discovered the apartment is let by a private host and the hotel are fully aware of this.  The reception could not have been any more unhelpful. A security guard kindly escorted us to the Welcome Centre, where a gentleman telephoned the main hotel and patiently explained that we were trying to book into the suite.  By now, it had been almost 2 hours since we arrived at the resort.  We had tried to call the host but struggled as we had no WIFI and were calling international....it was a complete shambles.We eventually got back to the main hotel, where we found that the host had tried to leave a key with the main reception.....but they refused to hold it.  As a result, we were left wandering the resort for 2 hours and the host had to come out of hours to drop a key off (which she had tried to do earlier in the day).  This could have all been avoided.The apartment itself was beautiful, with everything we needed.  A lovely balcony area, large bathroom and comfortable, large bed.  Now that I understand how this works, I would definitely recommend the apartment.You are given codes to get in and out of the resort.....the resort felt safe and the area around was excellent, with beaches, shops, restaurants and bars.

Check-in shambolic, beautiful apartment

We were not aware that the booking made was not through The Capital Zimbali itself, and that the unit was privately owned.  We had to wait 2 hours to gain entry to Zimbali due to the entry code that was not sent to us.  We coukd not make use of Zimbali amneties, or order room service.  The room had no cleaning service over the time we stayed there.   The bath could not be used due to the plug that was leaking.  The bathroom light turned off by itself.  We paid more for this room which was advertised as a luxery apartment than what we normally pay when booking through The Capital Zimbali direct for the same room thinking it had more to offer.  This puts The Capital under a bad name as the unit is in The Capital.  Was expecting the same service we usually get from this establishment.

Zimbali Coastal Resort - Luxurious Apartments

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Meals

Parking

Business

Pets

Policies

Check-in terms and conditions

Payment