Name: The Philippine Gateway Hotel
Address: km 3 National Highway 8400 Surigao City,National Highway, Surigao, Surigao, Surigao, 8400, Philippines
Rating: 5

24-hour reception

Elevator/lift

Early check-in

Late check-out

General

Non-smoking rooms

Room service

Cable TV

Rooms

Deposit boxes

Services and amenities

Breakfast

Meals

Wi-Fi

Internet access

Internet

Airport transportation

Transfer

Offsite parking reservations required

Parking

Location

At the hotel

Room amenities

Surigao Airport

Sayak (Siargao)

The Philippine Gateway Hotel

Surigao

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Given the room rates and the fact that this is a standard-class hotel, this would be the best place you could stay in Surigao City. The hotel seems to have been recently renovated. The room I got was clean, and everything (including the air conditioner, bathroom, and refrigerator) was working.

While the complimentary breakfast offers minimal choices, it is a buffet rather than a plated breakfast. For those who want to have specific things at breakfast, I would suggest you either bring it with you or store it in the refrigerator; if not, buy it from the Gaisano Mall down the street.

Best choice when in Surigao City

My wife and young child are current guests. The shower door was out of alignment and shattered. My wife suffered small cuts to her hand while my daughter was taking a shower. They added insult to injury by charging us for the shower door.  Perhaps it’s my American sensibilities but there is no way this would pass in the states

Poor service

The hotel is under construction, it was noisy. No wifi, no cable, no hot shower. The bed linen is dirty. Staffs are not truthful about the construction going on the floor. Food is bad, had to go out and look for a fast food. Terrible experience

Terrible experience

We contacted the hotel before booking rooms to confirm children's pool access.  Upon arrival (8 adults, 2 children), we were told the pools were closed for maintenance; negating the entire reason for choosing that hotel.  Rooms were ok - bathrooms needed work.  Restaurant was ridiculous.  Ordered a bacon cheeseburger, took more than an hour before it was ready.  Everyone else decided to order out, so placed order for burger, then traveled to the mall and bought fried chicken, etc.  Long line at the Jollybee, but still returned and delivered everyone's food before burger was ready.  Was charged 400 Philippine pesos (about 8 dollars) for 3 slices of bacon - an "add on".

Pool Closed, Restaurant Expensive, Rooms Average

Room smells damp, dirty beddings, paint on the wall was peeling all over, hair on the floor even before we settled in, weak airconditioning
No hotel slippers
Mosquitoes all over
POOR CUSTOMER SERVICE
Nonexistent internet (Front desk said it was just an “isolated case” due to bad signal, but based on other reviews, internet’s always down. Front desk did not offer any solution but to wait. They should have asked PLDT for assistance since the internet was down the whole afternoon up until evening)

Poor

Gateway Hotel is where we bring guests! Most of our functions are also here at Gateway. Food is always good! They have a pool open for a minimal fee. Chinese Pilipino & international cuisine. Staff are always courteous.

Food always good!

This is the only hotel that I've been to where the customer service is terrible in the truest sense of the word. 

The manager and receptionists do not know how to talk properly to guests. No proper endorsements and no proper briefing and/or seminar to the staff. You're supposed to be in hospitality industry and yet you are not hospitable! The customer service of vendors in markets are way better than the customer service in this hotel.

Actually terrible is an understatement! Worst experience ever! Don't book this hotel! Not worth your money!

Very Poor Customer Service

Philippine Gateway Hotel
Its good they are undergoing renovation or else they will be overtaken by new hotels. Our room was renovated already. The wardrobe cabinet & beverage corner is very chic, has ample shelves/storage space in the room. The bathroom is wd soap, shampoo & toothbrush wd hotel logo, but floor tiles is slippery that caused us to slip several times in the shower area though not serious, no toilet paper holder & lavatory faucet is loose that may easily break; the shower area is cramped wd the ready made cubicle for shower, hot water is centralized not the portable type. Faucets are wd the convenient lever type. The beauty of the bathroom renovation was compromised by the work on the old door & jamb. Lacks mirror fronting the dresser/table since its behind the beverages. New beds wd adequate power outlets & light switches at the side. These are the marked improvements aside from fresh coat of paint. Their transformation is a work in process but rather slowww which shld have prioritized the lobby area that is still on going after several years. One of the few hotels in the area that has a swimming pool.

They have retained their buffet breakfast wc has at least 3 main choices, and 2 choices of fresh fruits. You can opt for a continental breakfast wd the choices. Service here was good. 

We attended a function at Sagisi and it is dirty. We stayed for 4nights without fixing their wifi. Parking lot has no overseer, you can park occupying 2slots and motorcycles & cars can park without consideration if other cars can easily pass.

Make-up of room is bad, they dont remove dirt sticking on the floor. Beddings has some insect that left me itchy on my legs wd bites. I found some things under the bed belonging to the previous occupants.

Slow renovation

The water heater in my room broke down. I called reception and it took them 30minutes to get someone to looked at it. Then they figured that the heater was broken and they cannot do anything about it. There is no 24hrs maintenance guy that can fix the heter and I have to wait in the morning for me to take my bath! Such terrible customer service. 

The sheet are filthy especially the restroom. There filthy walls in the bathroom, hairs are glued to the walls of the hotel room. Filthy hotel.

Filthu hotel

The point of a reservation is to have a room ready when you check-in. We checked-in and told due to being busy our room wouldn't be ready for up to an hour. Not acceptable with a 2yo and 8 month old needing changed and a nap. Stayed in family member's room until we called asking if our room was ready when they were going to call us. The room we waited on to be cleaned still had stuff of carpet unvacuumed and ANTS ALL OVER THE ROOM. One of worst experiences of hotel we've had. Unprofessional. In restaurant the waited mistook an item we ordered. Manager wouldn't exchange it and said too bad. Too bad your waiter is incompetant? So paid for an item nobody wanted or ordered nor barely touched.

The Philippine Gateway Hotel

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