Name: Lancaster Hotel Cebu
Address: Barangay Pusok, Lapu-Lapu Mactan Island, Lapu Lapu, Lapu Lapu, Lapu Lapu, 6015, Philippines
Rating: 4

Air conditioning

24-hour reception

Elevator/lift

Garden

Terrace

Outdoor furniture

General

Fridge

Family room

Cable TV

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Concierge services

Telephone

Services and amenities

Cafe

Restaurant

Microwave oven

Kettle

Meals

English

Languages Spoken

Parking

Free Parking on Premises

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Conference Hall

Business

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Mactan-Cebu International Airport

Lancaster Hotel Cebu

Lapu Lapu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked this hotel for my family of 5. We were flying in early morning and then flew out in the early afternoon. We only wanted a place where we could lay our heads for a few hours and then take a shower. This place did not even qualify for a simple place like we wanted. First off, the hotel is a building hidden behind another apartment complex. It cannot be seen from the road, nor can a taxi drop you off at the front desk. You have to walk through the apartment complex where you come upon a foyer that hasn't seen a mop in year. The lights are all off. There is a bar/restaurant off to the side that probably never sees a customer. Once I found the front desk, there was no one to check us in. I knocked on the desk and a guy came from down the hall. At first I thought he was the maintenance man since his shirt was heavily stained and the armpits were ripped out. But it ended up he was also the front desk clerk. When I said I had an reservation, he said he didn't have any reservations. I said I had reserved a 2-bedroom to which he said he only had 1-bedroom suites available. After a bit of fumbling with is ancient text-only phone, he found my reservation. Leaving my family at the front desk, I went with him to the 6th floor to look at the 2-bedroom loft. The room was dark, smelled musty, as if the A/C had not been ran in a long time. The first thing he did in the room was run the garbage disposal for several minutes. I think this was to help get rid of any odors that may have been coming from it. I looked in the two bathrooms to find a total of 2 very worn bath towels. In the loft bedroom I ran into a cobweb. I smelled the sheets and could not come up with any scent of a recent washing. Overall, the room looked like it had not been occupied in quite some time and had not been refreshed during that vacancy. We choose to walk out of this place and find another hotel on our own. If the property was given one stars I would have understood. Or if it was priced as a backpacker place around $20-30, that would have made sense. But it was no where near the price or star rating given to it. I feel the property's posting on websites is deceptive to potential guests.

No, no, no!

I have stayed here since March 6, 2019, for a period of almost 6 weeks. 
GOOD:
The room quality is average in a studio with kitchen. The pots are below quality, much scratched frying pans but plates glasses are nice condition. I do not pay for housekeeping, so I clean room myself, not a problem. Bed, couch is good condition.
The air conditioning works very well. Room fridge, gas stove works well.
BAD:
There is no cable TV, only an over the air digital channels, 10 channels, all are in Tagalog. 1 sports channel is english with mostly local sports. no international news programming. The wifi does not work, even in the lobby area! There are no phones in the room for desk service or making calls. During the day there is much construction in refurbishing vacant rooms. Most of the units are bought by private owners, many places are vacant without exterior windows. In addition there is chemical paint type smells that is 6 days a week. I complained about the paint type smells, the staff here says nothing they can do about it. The main pool has been unclean, cloudy so much you can't see thru the water. The staff will not hire qualified personnel to clean pool. The chairs to lay on by the pool, are dirty, moldy, and also the staff will not hire qualified personnel to clean it. I include photos to prove this. 
There are many restaurants 10 minute walk on narrow street with many trikes, mororbikes, cars, that you must watch to avoid being run over, no sidewalks, to 2 mini malls that has nice restaurants. Costs for an average meal is under $10..U.S., not including beer or wine. 
I will not stay in this location again for reasons listed above, The management does not seem to care to solve problems listed, I have complained each week, and all problems listed above still exist after 5 weeks.

Quality is very poor

I booked a night at this hotel via reviews and photos displayed on booking . com  Once I got there I knew I'd made a mistake the second I got to their reception as it was nothing like the photos.  The walk to the room was up dirty corridors.  The room itself hadnt been cleaned in a 'looong' time - dirty walls, dirty windows dirty shower and dont even mention what I found on the toilet seat..
I was out the front of the hotel when a taxi turned up.  Asked him to wait 10 minutes, ran and packed my bag and he dropped me off at the Waterfront Hotel...

This is without doubt the worst hotel I have ever set eyes on....

Dirty - Everywhere.  Never again.. (2016)

Upon arriving to the hotel we could see the hygiene was going to be an issue. The receptionist took us to our room through a corridor of abandoned rooms, urine smell, animal defecations on the floor and piles of garbage on the sides covered by insects. Once we got to the room, we encountered a lice infested dormitory with bed bugs and small roaches. The smell around the place was very intense and hygiene was lacking in every corner. It seemed like the hotel was abandoned. We explained the situation to the recepcionist and the only response we had was “ you wish to leave?”. 
We paid almost £40 pounds for a premier room. Be aware  of the false advertisement that multiple websites are giving with this hotel. We were very confused and horrified since the adverts and the pictures were very far from reality. The price is excesive and future guests must be aware of the health and safety risks they will go through if they stay in this hotel.... from severe skin infections to a list of unfavourable diseases. We run away from this hotel and looked for new accommodation. Avoid even if this is the last place on earth where you could stay.

Avoid at all costs

The room was dirty as nobody have cleaned in weeks, the trash has garbage from the last guest, the bed had no sheets, I had to ask for them and changed by myself, we even didn't take a shower because everything was extremely dirty. 

Lancaster Hotel Cebu

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