Name: Hotel Veniz Burnham
Address: 1 Abanao Street, Baguio, Baguio, Baguio, 2600, Philippines
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Security guard

General

Room service

Fridge

Family room

Cable TV

Minibar

Hairdryer

Shower

Rooms

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Languages Spoken

Parking

Parking nearby

Doctor

Massage

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hotel Veniz Burnham

Baguio

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Let’s start with the good 

✅ Location 
It’s just right beside Burnham Park and in the middle of the city so it’s accessible to most tourist sites. No worries with transportation as it’s full of jeepney and taxis. 

✅ Price 
It’s affordable for its location. 

✅ Staff
They were friendly. They even gave us a complimentary upgrade. They allowed to leave our staff even when we checked out so we can buy souvenir. 

The Cons 

❎ The building is old. There’s only one elevator so don’t expect. If you want newer facilities, you can check-in at their other hotel at Session Rd. The room is old. We only had 1 key and we cannot request for a second key as they were old style manual keycards. Weird is rooms on 4th floor don’t have direct access to that floor. Just observed this as we stayed on the 5th floor.

❎ The linens were dirty. My friend and I had to double check the bed when we arrived. We saw hair and stains on the sheet. 🤢 

❎ The heater on the shower wasn’t working. Bathroom floor was slippery (we almost slipped from the bathtub to the floor). Bathroom sink got clogged. Complimentary breakfast was okay. But don’t expect too much. The hall is old and just offers good food options. 

Overall, If it’s just price and location - definitely recommend. But don’t expect a lot. It’s not as fancy as the new ones within the area. If you can splurge a little, check in with the newer hotels or even with its sister branch on Session Rd. If i would return here - probably if I just need a place to crash or am on a budget. 

Only big benefit was the location. Building and facilities needs renovation to be at par.

Location and price were good …. But building needs repair (and don’t expect too much)

For the money this hotel is very old and dated.  Worst experience ever.

Upon arriving at the hotel we were not greeted by the staff. The room was not in good condition

Sheets had mold stains, the bathroom was old; leaking faucet, very low shower pressure, a broken toilet seat, old worn-out towels. Slow Wifi, television reception was barely watchable

Room isnt spacious as published in the website/social media.
I DO NOT RECOMMEND THIS HOTEL. GO FIND YOURSELF A BETTER ONE WITH A BETTER PRICE & EXPERIENCE.

This place is more like a hostel. I would NOT recommend.

I DO NOT RECOMMEND THIS HOTEL. GO FIND YOURSELF A BETTER ONE WITH A BETTER PRICE & EXPERIENCE.

Hotel Veniz in Burnham was a good enough place when I first stayed there but the succeeding trips were quite a disappointment. When booking, always take with caution the rooms recommended in the default setting of their website. I learned a bad lesson when I trusted the system completely. Only after I have fully paid for the reservation did I learn that the room had no window and inaccessible by elevator. 

If you are travelling with old people, this is particularly discomforting. But the uninitiated would click the reserved button right away since the systems give only four hours to pay or booking would be cancelled. Once payment is made, only then does information on the accommodation become available. You might be shocked to know that if you book separate rooms, they might be at different floors. Rooms offered at uniform rates are not necessarily identical in size, location, and view. 

Last time, we were assured a family room but the place turned out to be too cramped, and while there was window overlooking Burnham Park, it was too high for a person of average height to look out into the sceneries outside, which basically defeats the purpose of having a room with a view. For some reason, I always end up getting these cramp, disappointing accommodations even when the price I paid was supposedly for the high-end type.  

Another problem is parking. The basement is too dark and poorly-designed a novice driver would have a difficult time positioning his car especially those mid-sized SUVs. The basement ground is uneven, and with so many concrete pillars blocking the way, parking is a challenge. They have security at the basement but none of them is apparently able to drive. You have to do it on your own. Sometimes if you get to park at the inner slots, you will surely get blocked by other vehicles and it takes a while to page the owner to move his car aside in case you are leaving. 

This place is not worth the trouble of staying there, I would suggest that one finds a better alternative, and avoid this hotel as much as possible.  

Disappointing. Booking and Parking are a nightmare.

It is so difficult to communicate with this hotel prior your booking because no one is answering their email and phones. Very inconvenient. They should check their communication procedures and ensure someone will answer every call on their phones.

Inefficient Customer  Service

I agree to the review that other than the location, this hotel is the worst! Thisis very near the market and the night market which i frequent on my visit so this is the best option for me to stay in.

I called thereir number since Monday and nobody answered or even called back.. The thing that made me furious was the answer of the recep that "they are always busy!" I ended up getting a room that I didn't want!

Atleast two ago, I wrote a stern comment about this and yet it didn't get any attention. I guess the word hypocrite would best describe it. They would give you thw thinking that they care but they actually don't.

I talked to their manager about this and the manager apologized and promised me that they will make sure that they will be able to answer my calls. Unfortunately, they do not care about their promise as I have called them all morning and no one answers. Sometimes the phone would be busy but still no call back or answer..

Phonethics Please!!!! Promises Broken Again!

I did not checked into their Hotel as they were fully booked that weekend.In 2019 I stayed and like to have breakfast at Cafe Veniz but in 2023 I am shock how quiet they are and the place almost empty

I sadly had the worst experice or maybe I had high expectations. This is my review of cafe Veniz now I walked in Greeted by no one I orderd an American breakfast came with free coffee. Coffee came it was blend  I ask for a glass of water but the manager made me feel I was asking for too much.

Their was no refill of water I put up my hand to ask but was ignored. Staff were behind the counter talking ok only 3 tables in the restaurant 5 people and slow service?? 

The food finally came but it was not to a cafe expectation of Veniz hotel. Food small bread slightly cold.Their were eggs but no one one offered I put up my hand ignored staff still talkiny..

Overall the worse breakfast experience their slogan more than a cafe.. I dont so next time I go next door to Mcdonalds at lest better service and food.I wont come again.

Worse Breakfast experience at cafe

Very nice location. Right beside the wet market and Burnham park. We just requested for a chair because we don't have one in the room. The first attempt, it took more than 30 mins still the chair hasn't arrived yet so we called again and said to bring it later since we were to go out. Then we came back and before we went up to our room, I asked again the front desk about the chair. They kept on insisting it was for additional chair but we don't have any chair in the room. It arrived faster that time. Also the dresser table was so dirty. It didn't look like it but when we wiped it, the tissue was all black. Everything else was fine with the stay. We will definitely be back again.

Other than a great location within the city of Baguio and across from Burnham Park, everything else was a complete disappointment. Sheets had mold stains, the bathroom was old; leaking faucet, very low shower pressure, broken toilet seat, old worn out towels. Slow Wifi, television reception was barely watchable.  The complimentary breakfast was terrible and they wouldn't allow to take a plate for our daughter who slept in,  even with a voucher for her. The breakfast was so disappointing that we went to did not use our free vouchers on other mornings.

Location is worth One star

It seems that at this hotel there is always some problem with the room. This time the room given to us had no TV, no phone, and no hot water kettle. Had to walk back down to front desk and was told to wait for another room! The lady at front desk was unfriendly from the very beginning and the process of moving to another room took about 30 minutes. This hotel really has many good attributes, am very hopeful that these little problems will go away soon as I do like this hotel very much.

This is the worst hotel that I've been.

First things first, we inquired through their FB page if they still have available room on our preferred date. They said they don't have and even if we will do walk in, they don't have.

Then we reach Baguio at 2AM, we tried to walk in. When we stepped in their lobby, we didn't hear any greeting from them.
2nd thing, they offered us standard room for 2 and we said yes. And they showed us break down of the things that we will pay, and they want to charge us 5000+ supposedly 3000+.
3rd, after few minutes of waiting, they were saying that they don't have available room already. And they offered us standard trio and we said yes. And they just gave us breakfast stub for the 2nd day.
4th, the room was so dusty!!! They didn't prepare the room.
5th, the room doesn't have BIDET, the heater of the shower is not working and telephone! We went to the front desk and requested for a room transfer, they just gave us telephone and they just showed us how the heater works.
6th, the toilet is leaking!!
7th some of the staffs are not friendly at all!

I DONT RECOMMEND THIS!

Hotel Veniz Burnham

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?