Name: Citilodge Abuja
Address: Plot 595 Durumi Road, Area 1, Abuja, Abuja, Abuja, 234, Nigeria
Rating: 5

24-hour reception

Smoke-free property

Television in lobby

No elevators

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer

Free parking

Parking

Business center

Business

Pets Not Allowed

Pets

Location

At the hotel

Nnamdi Azikiwe International Airport

Citilodge Abuja

Abuja

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Hotel has professional staffs, upon check in the staff was very helpful and has attention to details.My stay was very comfortable thanks for the wonderful staff of this hotelI will definitely recommend this hotel to my friend and families and would like to come back againGreat Location

Great Stay!

I stayed at this hotel during my last visit to Abuja. I stayed at the Pen suite which is very spacious.
I must say it was a very pleasant experience. The food was great but I still prefer the food in the Lagos branch. The staff could be a bit more customer service friendly like the Lagos branch. I would recommend this hotel if you are looking for a nice place to stay while in Garki area.

I didn't want to leave

Wi-fi didn't work  in my room. It worked quite well at the reception but not my room. Power outages few times.

The environment it’s situated in is unsafe and laid back

I left the hotel earlier and they never refunded my money. They claimed it's up to Orbitz and Orbitz claimed it's up to Citilodge Abuja. Either they are dishinest or Orbitz is dishonest. Either way, same difference; I booked through Orbitz and paid to Orbitz. They both have records that I checked out three nights earlier. After over 20 years as a loyal customer, I'm done with Orbitz.

This hotel is disgusting, please don’t come here, it is not worth the price, the food is even worse. JUST STAY AWAY!!! Everything they claim on their website is false, there is nothing here, nothing works, I had to leave the hell.

1 star is even a complement

This is a painful review to write more so because I have repeatedly raised my observations and complaints to the management of this hotel without any discernible improvement.

I first stayed in Citilodge Abuja in 2011 but had to cut off my stay to move to another hotel when I could not stand the poor service there. 

About 3 weeks ago, I was to be in Abuja with some family members for a wedding and decided to give the place a try again. About a month earlier I had stayed at Citilodge Lagos and had a fair level of service. 

I went online to its website to make a reservation. The online booking form did not work. I then completed the online contact form in which I indicated that I wanted to reserve the Penthouse for 2 days. After waiting for over 24 hours without any confirmation of my booking, I called the telephone numbers stated on their website. A number of these numbers were not working. I finally got through to a particular number (+2348056830204) which turned out to be the Citilodge Lagos office. I thought that at last I would get the help I was looking for. 

It turned out to be even worse. Even though the price of the Penthouse in Citilodge Abuja is half the price of that of the Lagos hotel, the reservation agent gave me the price of the Lagos hotel for that of Abuja. It was only after I insisted that she cross check or escalate to a supervisor that she did so - admitting that she was not aware of the price differential!

The next day (2 days later), I called again and a kind gentleman booked the penthouse for me. Given that it was the "Penthouse" I got everyone on the team was envious. I was so looking forward to our short stay in Abuja away from the hustle and bustle of Lagos. In fact other members of the team canceled their hotel reservations because they planned to also stay at Citilodge.

We got to the hotel and to our disgust, the room I was given was not the Penthouse but another with two interconnecting rooms. The room was large but threadbare. The furnishing was in poor taste. The finishing was mediocre. The rug looked dirty. The toilet was...lets forget it. For the price I was paying (N20,000/night, about $122), this was a rip off! I demanded to know why I was not given the Penthouse and I got a lengthy explanation about the room being in need of some repairs, etc. I reminded them that they could have informed me before I arrived as I had been in touch with them the day before and even that morning. The Citilodge team kept apologizing and begging me to stay. However my team were in no mood to listen and we eventually left to a more appropriate and more befitting hotel that cost even less. The Citilodge team pleaded with me to give them another chance during my next stay. They seemed sincere about turning things around. They seemed genuinely appreciative of our feedback.

The next weekend I had cause to return to Abuja and I called Citilodge again to give them another opportunity just as they had requested. Of course the usual promises were made. It was a business trip and I really wanted a place I could rest and work. As usual the quality was not at par with what should be. What really pushed me off was that all through the 2 days I stayed there, the internet did not work. The front desk kept promising that it will be fixed the next day and then the next day.

Needless to say I was glad to leave the hotel. The staff were nice but can improve on their level of professionalism.

I am also disturbed about how poor the facilities and services are at Citilodge Abuja as compared with Citilodge Lagos. More troubling is the justification the staff give for the poor state of affairs at Abuja - "that's why we are much cheaper". Is this not supposed to be one brand?

I hope the team read this review and do something tangible about these pertinent issues.

My advise to you is if you must stay at Citilodge then stay in Lagos and not Abuja. However if quality and service and internet does not matter on a trip and you need a place just to lay your head in Abuja then go right ahead.
 
I hope this helps.

Citilodge Abuja

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Transfer

Parking

Business

Pets

Policies

Check-in terms and conditions

Paid on the spot

Payment