Name: Casa Castillo
Address: 16 Curie Anzures, Mexico City, Mexico City, Mexico City, 11590, Mexico
Rating: 0

24-hour reception

Smoke-free property

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Free Wi-Fi

Internet

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Chapultepec

Sevilla

Polanco

Miguel Hidalgo

Museo Rufino Tamayo

Museo de Arte Moderno

Parque Zoologico de Chapultepec

Museo Nacional de Antropologia

Castillo de Chapultepec

The Angel of Independence Monument

Chapultepec Park

Mexico Park

Museo Nacional de la Revolucion

La Ciudadela

Museo Soumaya

Alameda Central

Museo Franz Mayer

Palacio de Bellas Artes

Torre Latinoamericana

Zocalo

Metropolitan Cathedral

San Ildefonso College

Museo Frida Kahlo

Benito Juarez International Airport

Felipe Angeles International Airport

Toluca International Airport

Casa Castillo

Mexico City

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is the perfect little hotel except for one fatal issue:  It is located directly across the street from the loading docks of a major hotel/conference center.  Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night.  It’s loud non-stop.  I could not sleep well for three nights.  Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.

Perfect little hotel with fatal flaw

The room doesn't have Any air conditioning. Only a fan per room.

Good: people at the desk were friendly and the room was reasonably clean. Now the bad...The spouts spat at us regularly; water shoots all over the place- several times per day.Worst is that owner isn't a normal human. We had the room for 6 days straight and then learned there would be a major snowstorm on our return and getting stuck in the airport for the night on our way back was going to be real, so we asked about extending for one day at same rate from our 6 day stay. They would not do this for us. It's theirs and they can do what they want, but in 20 plus years of travel, I've never met an owner who wouldn't accomodate a long-term traveler in some reasonable way until now. Rooms available, so space not an issue. So as to not spend hours moving, we booked an extra night with them online. We were again charged the cleaning rate of 222 MXN, plus the daily rate was higher, so in the end, we paid around 340 MXN (about $20 USD) above original rate; stayed in the same room. Never any talk about rebating the cleaning fee. I WOULD NOT stay here again because if a business can't treat its clients as human, they won't receive my money. I hope the reader considers this review in deciding about Casa Castillo. Please spend your money with truly human owners. I hope our extra $20 USD and this review is worth it to Casa Castillo!!

I loved the room and the staff, in particular, Juan Carlos. The room had an espresso machine, mini refrigerator and an induction cooktop. Plus dishes and silverware if needed. The room was like new and very clean, the staff was attentive and location was great for me. I would stay there again for sure.

Everything was wonderful, staff were so friendly and helpful. Bed and pillows were very comfortable. Easy access to everything. Would definitely stay there again. Was very charming. Only one complaint, water truck across the street was so noisy everyday!!

The rooms are very comfortable and the property is beautiful.

The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.

Great location, small but with all we needed. Minutes away from Museum and Chapultepec park.

Casa Castillo

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment