Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

We had a wonderful time at the Royalton Riviera Cancun staying for one week over spring break! Traveling was my husband, myself, and our 17 year old son. We were not Diamond Club. Our check-in was a breeze. Apon arriving at 4pm our bell man took our bags and gave us a numbered ticket to retrieve them after we were checked in. Next, a Royalton staff member offered us drinks and asked what we would like to try. She came back quickly with margaritas. Before we could finish our drinks, we were checked in, had claimed our luggage, and were taken by a bell man up to our room. We had reserved a Luxury Family Suite with an ocean view. We truly did not have even a partial ocean view, but we're so excited to be there that we didn't mind our pool view. If we were to come back, we would definitely choose a swim up room, rather than pay extra for a view that wasn't an ocean view. Our room had a very spacious bathroom with a huge jacuzzi tub. Our teen had a long bath every night ( probably to get away from his parents), and the jacuzzi worked perfectly. Our room was nice enough, the bed was comfortable, there were different pillow choices and the room was specious. There was some wear and tear on parts of our room. We have stayed all over Mexico, and this is fairly common. The humidity and sea air are never kind to mirrors, and wood, etc. I have read that The Royalton will be going through an upgrade soon. We'd love to come back to see it afterward. Our safe didn't work at first, but after placing a maintenance call, someone fixed it immediately. There was lots of drawer space and plenty of room for all of us. Our mini bar was restocked daily. Our room was cleaned very well daily. We did find that our towels wouldn't dry due to the humidity, so we were calling for extra towels before bedtime. Our towels always came promptly. Housekeeping staff were always lovely! We did book an alacarte at The Mexican restaurant one evening. Our waiter Jorge was absolutely wonderful! He was very attentive, very funny and we almost didn't want to leave him. He gave exceptional service! The food portions were immense and so delicious! Other than the one alacarte, we ate at the buffet daily, by choice...and mostly because we were having so much fun that we would forget to make reservations. There was something for all of us! Our food was always fresh with a great selection. There is a pasta bar, a fresh grill for meat, an omlette bar, and again, wonderfully attentive staff at every meal. Staff who stood out to our family were Jaro and Roberto! They would joke with us and were always checking on us. There was a line up in the mornings for breakfast, but we would go to the mimosa bar in front of the buffet and were happy to have either a strawberry, pineapple, mango, orange or fig mimosa while we waited. Every line at this resort from bars, swim up bars, snack shack, buffet lines, or the coffee bar line-up went extremely fast. I will say that we were there during spring break when the hotel was jam-packed. We longed for nothing. Staff were fluttering around friendly and smiling, and the hotel is very well managed! There are some salespeople milling around selling vacation packages, We finally filled out a paper with one of them simply because he wasn't taking no for an answer. Truly, we weren't there to do 2 hour presentations, but to simply enjoy the moment. The pools were clean, and the service staff at the pools and ocean were extremely attentive. Our waiter brought us 2 drinks at a time, which was very much appreciated considering how many people he was helping all day long. There was a bit of a towel/ pool longer game going on. But I find this is at most all-inclusive's. I would suggest having more loungers and umbrellas as some people were just sitting on towels at the main pool. Towels were also sometimes hard to find. At the ocean, the sargasm was always cleaned every morning. The water was warm, and the area was calm and swimmable. Because the resort is near the mangroves, there are crocodiles further down, but we never saw any. We did see some huge geckos , Coates, and one raccoon. As animal lovers, we were quite excited to see them all. Every morning and evening, I would go to the coffee bar. They have a long list of choices, and the coffee was delicious, and staff were always exceptional. The coffee bar was always lined up, but we never waited long. There is also an ice cream bar and dessert and sandwich options too. In the evenings we attending the White party, Silent party, St. Pat's party and a live band. We had a great time, as did everyone around us. We would always leave early, grab some drinks, and head to the ocean to enjoy the view as we aren't big partiers. We came simply to relax and to forget about life for a while, and this is exactly what The Royalton offered us! Waking up to the sunshine, the sound of the ocean and tropical birds iwas amazing! We gave this hotel. 5☆'s, but it was more of a 4.7 for us. But we wouldn't have felt right rating it only 4 ☆'s. The negatives were the persistent salespeople and that we didn't have any sort of ocean view, although it is what we reserved, and also for the lack of loungers and towels being hard to find. The hotel has experienced some wear and tear, but once it's updated, I am sure it will be a 5☆! Thank you to Royalton staff! You guys are incredible! P.S. after reserving this vacation, we read some awful reviews. Honestly, I think people just like to.complain. Some of the bad reviews were unwarranted and ridiculous. If you want a fantastic vacation, where you are surrounded by paradise and beautiful people who genuinely want to please you, then this is the place for you! We would go back tomorrow if we could!🫶🇨🇦