Name: Hotel Los Valles
Address: Calle Elfido Batista s/n C.P., Creel, Creel, Creel, 33200, Mexico
Rating: 5

24-hour reception

Smoking areas

Smoke-free property

No elevators

General

Non-smoking rooms

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Safe-deposit box

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hotel Los Valles

Creel

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had our reservations with ample timing but little did we know how this experience would turn south on us in a short time. For starters , the reservation was NOT honored. Immediately after we arrived, the saga began. They claimed the hotel had NO rooms available and they had one room prepared for us , only it wasn’t even in the confines of the same hotel. We argued about our reservation, but that too, went unanswered. Shortly after the horrific experience, they took us to a hotel adjacent to their hotel, claiming it was family related. Let me tell you this room, lacked everything a room is supposed to be equipped with, no soap, no toilet paper, no bath towels, no real service to speak of. Well because we were in a remote area and unable to find suitable rooms , we had no choice but to accept their conditions and suffer the consequences. This is probably the reason they insisted on return of deposit. Even the fact that they came well recommended, did no effect. Please note that IF you read up in their history, you will come to discover, that this is a practice they are too well known for….. this a type of consumer beware !!!!! False advertisement do your family a favor, avoid them!!!

My review is a negative 30% compliance.

In a busy area, but clean, modern, and very functional.  Easy access to restaurants, shops, tour operators, the plaza, and the train station.

Nice hotel room, walkable distance from restaurants/shops/convenient stores. Clean and friendly staff. Do not book if you are looking for a quiet place.

Had a booking here for $100 CAD. When I showed up it was closed. The owner messaged that he put me at another hotel. The substitute hotel he put me at wasnt nearly as nice and I found out it was half the price. The owner never even offered a partial refund of the difference. Don't stay here!

Bait and switch

Small room but it was what I neededI really like everything in the roomvery updated!

The hotel sits on the corner of the main thoroughfare through town.   It can be loud but that is part of the Creel experience.  Check in is through the shop and the rooms are directly above it.   Room wasExtremely clean.  Hot water and great pressure! You have a great view of the street below.   Parking can be a challenge.   The adjoining hotel allowed me to park my motorcycle in a garage.   Very nice people.  Lots of dining options.   Creel is a very busy place on the weekends so make a reservation!

The lobby is also a store. In more precise words, the store’s cashier is the lobby /front desk.Beds were great, pillows greater. The hotel is split in two separate buildings, about 50 meters away. Parking is in the secondary building.If you stay in the corner building (atop the lobby) it will be a crossfit contest to carry luggage from the parking lot to the second/third floor. The corner facility has no elevator and is not wherlchair friendly, the second seemed to be since its only one story.Overall an 8.5, due to cleanliness could have been better (some long hair found in the bathroom)

If you are riding the El chepe train do not use this hotel. After checking in, I was asked for a $100.00 peso cash deposit for the keys and would get it back when I checked out. I thought it was kind of strange but didn't question it. Check in is located inside the souvenir shop located on the corner beneath the hotel. I asked if shuttle service was provided to the train station and they stated no but that we could walk to it. We were told to walk down the side street about half a block and would see the hotel, They did not put us where the hotel was located and it was kind of scary especially when we were approached by two pan handlers in the unnamed hotel parking lot.They let after giving them a few pesos and as we began to climb the stairs there was a commotion and saw several persons chasing someone right in front of us. I can only assume one of the bottom room was broken into. We quickly rushed and got inside our very small room and did not leave it. The Train leaves in the morning at 7:30 am and we had to be there around 7am to check in the luggage etc. Since we had to walk to the station we went to check out around 6:45am and found the store closed and no where to leave the keys and get the deposit back. i kept the keys and returned two days later and asked for the deposit but they rudely refused saying I should have left them in the room."Really" then how do you get the deposit back? it seems to me this is a scam to keep the deposit and bad practice.

DON'T STAY HERE

Very run down.  Spring time still very cold time of year.  Not enough blankets on bed.  Turned on gas heater and still woke w a head cold.  Not even drinkable water in the room ...

Hotel Los Valles

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