Name: Uma Sari Villa
Address: Jalan Tirta Tawar, Junjungan, Gianyar, Bali, Province of Bali, Indonesia, Ubud, Ubud, Ubud, 80515, Indonesia
Rating: 7

Air conditioning

Elevator/lift

Reception desk

General

Shower

Rooms

Restaurant

Kitchen

Bottled water

Meals

Internet access

Internet

Conference Hall

Business

Location

At the villa

Room amenities

Ubud Monkey Forest

Ubud Palace

Tegallalang Rice Terrace

Pura Taman Ayun

Batu Bolong Beach

Kuta Beach

Seminyak Beach

Legian Beach

Double Six Beach

Tanah Lot

Kuta Square

Segara Beach

Waterbom Park

Tuban Beach

Ngurah Rai International Airport

Jimbaran Beach

Bali Botanic Garden

Pura Ulun Danu Bratan

Nusa Dua Beach

Garuda Wisnu Kencana Cultural Park

Mount Batur

Pandawa Beach

Uluwatu Temple

Uma Sari Villa

Ubud

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My fiancé, sister in-law, brother in-law and I stayed at the Swara Hari Villa, Jln. Tirta Tawar, Ubud, Bali from 18-26 December 2017. This villa was listed on Airbnb and we were impressed with the reviews they received. Judging from the photos, we thought the villa was brand new and this explained why they had not yet received many reviews. When we posted our Airbnb review it was never published because they did not provide a review for us (because they knew we were not happy) knowing that would prevent our review from being published. This is a weakness in the Airbnb system – it skews reviews towards only good ones being published.

When we arrived at the villa we were surprised by how run-down the villa looked. The villa was not well stocked, there were a few bottles of soft drinks in the fridge, but we were told by a staff member who greeted us that we needed to pay extra if we consume them. We had to ring them to ask for basic items that are normally provided at an Airbnb listing in this price range. Our breakfast (less than average in quality) always arrived cold, and less was delivered as the days went by, so by the time we departed we were only receiving about half of the amount.

My fiancé and I planned to have our commitment ceremony during our stay in Bali. Prior to our arrival I wrote to Jero (Ni Luh Sri Purnamawati) and asked if we could perform the ceremony in the villa, considering we already booked the whole 2 bedroom villa. My fiancé and I were so surprised to receive the below reply from another person.
“Sorry just reply your message because of time difference! 
Our deep apologize, regarding of our goverment regulation and village regulation, that kind of ceremony are not allowed to do and celebrate here in bali nor indonesia! 
So we are so sorry, to avoid issues in the village, we cant allowed you to do commitment ceremony in the villa! 
Once again we are so sorry!
Regard 
Bobby 
General manager”

It is not true that commitment ceremonies are not allowed in Bali or Indonesia. We ended up having our beautiful ceremony at Plataran, Cangu, they were very happy to accept our patronage.

There was no direct communication with Jero from the beginning to the end of our stay at the villa, which is contrary to the reputation of Balinese people being accommodating and welcoming. During our 9 days stay in Bali, we noticed how insincere and indolent Balinese people can be. A few times we experienced how they pretended to be friendly and honest, but their main aim is to obtain easy money from foreigners.

We were very disappointed with the quality of service and did not have a good experience at Swara Hari Villa due to the following:

•	Electric socket above sink is not in a safe location. The socket was also hanging loose on the wall.
•	Electric jug leaked badly. They replaced it with another one that also leaked. A third replacement was finally OK.
•	Stains on bath towels and they had an unpleasant smell.
•	Stains on bed linen and my fiancé and her sister got bites on their bodies while sleeping. As a result their sleep was disturbed. The number of bites increased each night.
•	There aren't any windows that can be opened in the bedrooms, so the rooms are unhealthily damp. There was mould on the walls, especially in the bathrooms and the paint was flaking off in several places.
•	The exhaust fan above the toilet is very weak - we thought there was no fan.
•	There was an unpleasant smell in the shower recess from the drain. 
•	Water leaked from the shower recess into the bathroom.
•	There were gaps under the doors that allowed a large cockroach, three leeches and a large Tokay gecko to enter the bathroom and bedroom. The Tokay gecko left droppings in the main bedroom and could be seen half hidden behind the AC during the day.
•	The tiles outside the front door were slippery when wet which was most of the time because the area was flooded each time it rained.
•	There were two WiFi’s. Neither worked. 
•	The door of the main bedroom didn't close easily - at some point it got jammed and when it was pushed we got locked in the bedroom. Luckily my in-laws helped us get out.
•	The air conditioner dripped water onto the settee and floor in the main bedroom.
•	The sink in the spare toilet leaked badly on our feet when washing hands.
•	There were holes in the walls that had been drilled and not filled.
•	The light on the verandah outside the bedroom flashed even when it was turned off.
•	They supplied lots of sugar but only one teabag.
•	We had to ask for the following items because they were not provided:
o	Box of tissues
o	Tea towel in kitchenette
o	Cups for hot drinks

Be wary of Swara Hari Villa, Ubud, Bali, Indonesia.

Nice villa overall, lot of space, nice room, amazing private swimming with view on the jungle/rice fields and friendly staff.
Several small issues though: some parts are a bit old, brown water in the bathtub, breakfast very basic, only 1 free transfer to ubud center for a 2 nights stay and big issue to pay with credit card (annoying given the price of the villa)

Nice villa but some issues

We enjoyed our stay in the villa. Amazing value for the space and amenities that were provided. Free breakfast was offered but we declined since we like cooking but Dewa the caretaker still provided fresh fruit and orange juice which is well appreciated. The caretakers also offered to do laundry for a minimal fee which was very convenient for us. They villa is cleaned daily and there was always someone ready to answer to our questions and request. The beds were very comfortable, and the rooms and baths were clean and spacious.  Do not expect the villa to have modern interiors since it's locally owned. Some wood outside by the balcony are old due to rain but it doesn't affect the cleanliness of the place. Wifi connection is strong and stable and villa even provides a local mobile phone for our use. The pool is very clean and you feel like swimming in the jungle. We swam everyday during our 8 day stay. I recommend this villa to those who want to stay in Ubud for a longer stay and would rather be away from the hustle and bustle of Ubud center.

Spacious and comfortable

The good: value, location (if you have a scooter), the swimming pool, the view.  The staff and manager are friendly and responsive.  The bad: multiple issues having to do with maintenance and cleanliness.  The property is not kept at a baseline level of readiness for guests.

Uma Sari Villa

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