Name: Zhangjiajie Lan Tian Hotel
Address: 21 Chongwen Road, Yongding District, 427000 Zhangjiajie, Zhangjiajie, Zhangjiajie, Zhangjiajie, 427000, China
Rating: 7

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Zhangjiajie Hehua International Airport

Zhangjiajie Lan Tian Hotel

Zhangjiajie

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But the hotel is quite a bit out of the way if you like to wander around the streets.  Rooms were clean - average quality.  Breakfast was OK but not outstanding.  As I said, it is not really close to the downtown area or the park area.

Not bad for an overnight stay...

Firstly, we booked from ctrip and they didnot receive our booking. So, we had a little drama in the mid night when we just arrived in ZhangJiaJie city. But it's all cleared because we can speak Chinese, but they can't speak English at all. And since they got this 'sudden' booking came in, they gave us their last rooms available and it seems and upgrade room because I didn't book this big ones.

Unfortunately, one of the rooms' toilet lamps were broken. We called the reception and they said no more room to change or they wanted to come and fixed the lights right in the mid night! So we refused because we were really too tired after long flights and decided to take bath in dark.

The room was good and clean. Breakfast of Chinese food was also good. They took a little longer time to check out because they did room checking but we were already rushed by our tours.

Room Upgraded but the lamps in the toilet are broken

We stayed here for 2 overnight stops on our way to & from Fenghuang. Despite the hotel's grand shining lobby, our room on our first night was very scruffy, with dirty carpet and lounge and a general run down air. Many of the usual amenities found in a 4star hotel were missing. There was no complimentary bottle of water, only priced bottles,  no tissues, an empty minibar,  although there were 2 teabags beside a newish electric jug and there was a hairdryer in the bathroom. The slipppers, even tho in a plastic wrapper, had a dirty brown mark on them. When the basin was used to wash underwear, soapy water flowed out of the waste pipe below the basin all over the bathroom floor. The thin towels were a delicate shade of dirty grey. The free internet did not work. At breakfast, the buffet had a wide choice of Chinese dishes, but some of the heated chinese dishes were only lukewarm. Recognising the hotel catered for Chinese (even though it says it welcomes foreigners from all over the world!) we accepted this as there was limited fresh fruit, bakery items and coffee with evaporated milk for us. What we did mind was that the tablecloths and placemats on the tables were filthy, with food scraps and slops still remaining from previous diners. 
On our second night a few days later, our guide had explained we were not happy with our previous room and requested a better one. We got one that was far, far worse. It had clearly not been cleaned since previous occupants. There was hair, cigarette ash & scraps on a carpet even dirtier than that of our first room. The internet in this room did work though!!! On complaining about the dirt, our guide was shown another room that was no better, with mould round the bath & a broken drain in the bathroom floor, & then a third room was offered, which was acceptable. Carpet was clean, bathroom had no mould & towels white & less worn. The internet did not work here but 2 technicians quickly arrived & after some difficulties did fix it. If we had had this standard of room first of all on both occasions, we would have happily accepted it, knowing that as we were a bit off the Westerners' main tourist trails we were not expecting luxury. There is very limited English in the hotel and we were lucky that we had a guide to voice our complaints. Anyone thinking of staying here would be well advised to check the room carefully before staying.

Zhangjiajie Lan Tian Hotel

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