Name: Atour Hotel Qiandao Lake Central Lake District
Address: No.11 Xin'an Street (Yeyou Matou), Hangzhou, Hangzhou, Hangzhou, 311700, China
Rating: 7

Air conditioning

Elevator/lift

Television in lobby

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Slippers

Toiletries

Rooms

Laundry

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Restaurant

Bottled water

Kettle

Meals

Library

Recreation

Fax and copy machine

Conference Hall

Business

Sports

At the hotel

Room amenities

Atour Hotel Qiandao Lake Central Lake District

Hangzhou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel room was good, though we didn't get one facing the lake. The room was clean, spacious and worth the $31 per night that I paid for it.

However, there are a lot of problems. The staff does not speak English at all. Even at the front desk, there is nobody who can understand the language. This is a great barrier, considering that Qiandaohu is a tourist place and the hotel is a three star one.

Moreover, there is no drinking water provided in the room. The mineral water kept there is charged at 2 RMB per bottle. On top of that, the information booklet in the room says that tap water may be unsafe for consuming. So, the hotel traps you by saying that do not drink the tap water, but pay for the bottled water.

The final nail in the coffin is that the hotel accepts only Chinese credit cards. None of the international credit or debit cards are accepted. Now, this is a blow as you might not be carrying enough cash. The hotel also doesn't offer currency exchange, for which you need to travel to the Bank of China in the market. There too, the barrier of language is there to be overcome.

The hotel also charged us for using a sanitary lotion, that we didn't even touch. But the front desk staff kept on claiming that the housekeeping says we have opened two packs and hence have to pay for it. She wasn't ready to believe us, but was adamant about us paying for it. Finally, we had to give in as we had a bus to catch back to the airport. Hence, be extremely careful when dealing with this hotel.

Atour Hotel Qiandao Lake Central Lake District

Main amenities of the hotel

Available rooms

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