Name: Pousada Ciclo do Ouro
Address: Rua Felipe dos Santos, n. 241, Ouro Preto, Ouro Preto, Ouro Preto, 35400-000, Brazil
Rating: 7

Reception desk

General

Room service

Minibar

Shower/Bathtub

Shower

Linens

Rooms

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Barbecue grill(s)

Barbeque

Recreation

Free parking

Garage

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Pousada Ciclo do Ouro

Ouro Preto

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I started receiving emails directly from the hotel, in Portuguese, demanding a 50% bank transfer or my room would not be guaranteed. This was not a condition of the booking, which the website reassured me of on several occasions. Despite that, I continued receiving emails threatening to cancel my reservation up to two days before our arrival. After all of the complaining (on the hotel's side) about the deposit, I was not even asked for the deposit upon check in.When we got into the room, everything was damp. But, given the price, we weren't expecting five star accommodations. The thing we could not handle though, was the bathroom. Any time we (or anyone in the building) flushed a toilet, an incredibly LOUD, obnoxious noise emanated from the ceiling. It lasted for more than five minutes. It was for this reason that we checked out a day early and headed back to Belo.When we checked out, a different man worked the desk for us. He asked if we would like to pay with a credit card or cash. After all of the emails from the girl who worked the desk, I couldn't believe that they did, in fact, accept credit cards. I wasted HOURS of my life on the phone with the hotel and with customer support because the girl answering the phone would not accept a credit card.

Damp Room and Loud Noises

Before detailing our review, I would like to note that the actual owners of the hotel were a very nice couple. We ran into them at breakfast and on other occasions. Unfortunately, they were letting other people run the hotel for them and those people are who my complaint lies with today.

I booked this pousada on hotels dot com to avoid the hassle of booking directly with a hotel in Brazil. Several weeks after my booking, I started receiving emails directly from the hotel, in Portuguese, demanding a 50% bank transfer or my room would not be guaranteed. This was not a condition of the booking, which the website reassured me of on several occasions. Despite that, I continued receiving emails threatening to cancel my reservation up to two days before our arrival. After all of the complaining (on the hotel's side) about the deposit, I was not even asked for the deposit upon check in.

When we got into the room, everything was damp. The towels felt like they hadn't even been given the chance to dry on a line. But, given the price, we weren't expecting five star accommodations. The thing we could not handle though, was the bathroom. Any time we (or anyone in the building) flushed a toilet, an incredibly LOUD, obnoxious noise emanated from the ceiling. It lasted for more than five minutes (we timed this when it happened in the middle of the night). I wish that I could post a video on here, to demonstrate the nature of this sound. It was for this reason that we checked out a day early and headed back to Belo.

When we checked out, a different man worked the desk for us. Then, he asked us something that I couldn't believe. He asked if we would like to pay with a credit card or cash. After all of the emails from the girl who worked the desk, I couldn't believe that they did, in fact, accept credit cards. I wasted HOURS of my life on the phone with the hotel and with customer support from the website because the girl answering the phone would not accept a credit card. 

There are many other better quality hotels in the town of Ouro Preto with what I am sure is better customer service. Pick any one of them and you will be better off.

Pousada Ciclo do Ouro

Main amenities of the guest house

Available rooms

Location

Description of the guest house

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Recreation

Parking

Pool and beach

Pets

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment