Name: Elegance Flat Ponta Negra Beira Mar
Address: 9063 Rua Francisco Gurgel, Natal, Natal, Natal, 59090-050, Brazil
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Garden

Terrace

Private check-in/check-out

General

Non-smoking rooms

Room service

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Linens

Rooms

Safe-deposit box

Concierge services

Luggage storage

Wake-up service

Telephone

Services and amenities

Restaurant

Microwave oven

Meals

Free Wi-Fi

Internet

Spanish

French

Portuguese

Languages Spoken

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Sao Goncalo do Amarante-Governador Aluizio Alves Intl Airport

Elegance Flat Ponta Negra Beira Mar

Natal

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The view and location are great, but that's about it. Not too friendly customer service, especially by Brazilian standards. The room was spacious but musty in need of updates, draws falling apart with missing handles, old furniture and preeling paint on balcony.  Safe not working. Light outside room not working so hall was dark. We mentioned this in Portugurse to a man performing maintainace, but it was not fixed upon departure. Breakfast also average, not our best interval international exchange experience.

Needs a little TLC

Two nights here in a fine room overlooking the ocean. Nice cool bedroom, sitting room opening onto a fine balcony. Everything worked, small additions like laundry rack and chilled glasses in frig appreciated. Some smell in bathroom, had to cover floor vent. Problem with safe but quickly fixed by management.

Second time even better

Bad communication between staff. I have booked for 3 people in each room and they didn't prepared for 3, only for 2. First bedroom offered was moldy and had a very bad smell. The location is very good, but the pictures are not realistic.

Not a good experience

Elegance is one of the better places to stay at Ponta Negra. Its directly at the beach and the rooms with balcony at the beachfront are highly recommendable.

It offers a good Wifi and breakfast. The rooms are clean and comfortable.

Great Choice for Ponta Negra

We had a small suite here, bedroom and living room with tiny kitchen, plus full bath and small balcony with ocean view. Arrived here first from long air travel so needed a good sleep, which we had, even though it being Saturday we thought there would be street noise. A/C in bedroom worked well, everything clean and useful. Hotel breakfast room on the ground floor opens out to the ocean, so pleasant in the cool of morning, with sparkling clean pool. Elevator working. No English spoken.

Good location, helpful friendly staff

We stayed here twice in July 2016.  The first 8 days were fine, with no issues.  However, after checking back in we got a room that was a total disaster.  While I understand problems happen, but he hotel did NOTHING to resolve the issues, they just ignored us or said it was an accident.

The washing machine kept tripping the power so we had no lights or A/C.  We couldn't finishing washing clothes because it tripped the power, we had to leave with wet clothes, because the hotel refused to wash or dry them (they said it was a separate department).  Then the next morning after the washer flooded the room, the toilet stopped working and flooded the bathroom.

Again the location is great, and if you have a good room it is a good place to stay.  But if anything goes wrong they refuse to help or fix it.

The manager kept telling me it was an accident, and he didn't know why the maintenance guy didn't fix it.

I wonder why they refused to finishing washing our clothing or dry them!?

DO NOT STAY HERE.

Great Location, HORRIBLE Customer Service.  Avoid this place if you want customer service!

Elegance Flat Ponta Negra Beira Mar

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